Inside Retail

JULY 18, 2024

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. The statistics come from the newly released Shopify Australian Retail Report 2024 ( available for download free here ).

Customer Retention 264

Customer Retention Consumer Shopping Advertising 264

Inside Retail

MARCH 3, 2024

Be sure to download the 2024 Australian Retail Outlook to discover more. An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Strategy Planning 290

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Retail Focus

MAY 30, 2024

In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastructures to deliver exceptional cross-channel shopping experiences to customers.

Management 147

Management Customer Retention Strategy Engagement 147

Inside Retail

NOVEMBER 11, 2022

And when they are shopping, more people will be looking to buy products on sale, or at a discount. This year, then, is more important than ever before for retailers to convert the customers that do interact with them into sales. Anything a brand can do to facilitate that will go a long way in building customer retention.

Customer Retention 130

Customer Retention Shopping Consumer Planning 130

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Data is key.

Engagement 147

Engagement Customer Retention Strategy Marketing 147

Parcel Pending

JUNE 24, 2021

In-person shopping is not dead. Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. The reality is quite different.

Department Stores 52

Department Stores Customer Retention Consumer Shopping 52