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How online shoppers really judge your delivery experience: new research revealed

Inside Retail

Nailing each stage of the delivery journey The research identifies a close link between the delivery experience and customer retention. This could include convenient drop-off locations, instructions for leaving parcels behind, more delivery speeds, or even support for handling bulky items. It all adds up.

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Welcome to the new customer experience

Inside Retail

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

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HMRSSS 2024 Dates & Location 

Trade Show Booth Companies - Trade Group

Whether aiming for new customers, product introductions, or customer retention, the show provides a cost-effective and impactful approach to connecting with desired hospitality buyers. Photo Credit: Pexels The post HMRSSS 2024 Dates & Location appeared first on The Trade Group.

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5 Ways Automotive Trade Shows Drive Success 

Trade Show Booth Companies - Trade Group

Another location? FREE WHITE PAPER Download our white paper "Demystifying Trade Show ROI" #2 Automotive trade shows allow for immediate procurement Automotive trade shows aren’t just about showcasing the latest and greatest in the industry. Download the whitepaper on the secrets to automotive trade shows. Advertising?

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Digital Transformation in Retail: The Need is Now

Parcel Pending

Seismic Changes in the Retail Industry Retailers used to compete based on the number of stores and proximity to customers. With as many as 36 million Americans working remotely today, commutes have changed dramatically, translating into fewer store visits and location playing a smaller role in customer acquisition and retention.

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Solving the Problem of Last-Mile Delivery to the Customer

Parcel Pending

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Time = Money When It Comes to Labor Costs.

article thumbnail

Solving the Problem of Last-Mile Delivery to the Customer

Parcel Pending

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Time = Money When It Comes to Labor Costs.