Inside Retail

MAY 13, 2024

Amid significant shifts in shopper buying behaviours throughout last year and already this year, retailers are working hard to stay in front of existing customers and attract new ones. Economic uncertainty and customer purchasing habits are weighing heavily on marketing leaders’ minds. However, the acquisition is only half the story.

Marketing 287

Marketing Customer Retention Strategy Social Media 287

Inside Retail

AUGUST 25, 2024

The company saw record 519,000 returning customers, up 5.8 Active customers rose 1.6 Customer retention and brand awareness grew to 64.7 The online beauty retailer’s earnings before interest, taxes, depreciation, and amortisation (EBITDA) surged 661 per cent to $4.8 million while revenue grew 7.4 per cent to $195.7

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Customer Retention Concept Line Marketing 278

Inside Retail

FEBRUARY 24, 2025

Jobs aren’t disappearing, they’re transforming High-performing retail environments demonstrate that these capabilities directly impact key performance indicators: customer retention rates, average transaction value, and brand loyalty metrics all correlate strongly with staff mastery of these human elements.

Customer Retention 130

Customer Retention Management Engagement Line 130

Inside Retail

APRIL 20, 2022

The group has also registered ‘strong’ overall customer retention during the quarter with 47 per cent of marketplace revenue coming from repeat purchases – the highest level since the company was founded. Operating EBITDA was $4.5

Shopping 246

Shopping Customer Retention Artistic Engagement 246

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency.

Customer Retention 130

Customer Retention Balance Advertising Strategy 130

Inside Retail

JULY 14, 2021

“In the past year we’ve experienced first-hand the wave of customers flocking online to buy wine during the Covid-19 crisis. But more importantly we have seen these purchasing behaviours endure post lockdown… we can see [our] strategy producing impressive customer retention figures.”.

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Customer Retention Strategy Marketing Management 246

Inside Retail

AUGUST 28, 2022

Company CEO Tennealle O’Shannessy said the higher proportion of returning customers highlights the future potential for the brand’s business.

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Customer Retention Expansion Line Management 246

Inside Retail

JUNE 27, 2023

“Whilst inflationary pressures have played into our profitability in the short-term, our long-term growth plans remain on track, and we will continue to prioritise providing exceptional value across each of our brands as a primary driver of customer retention and engagement.”

Customer Retention 245

Customer Retention Strategy Planning Engagement 245

Inside Retail

JULY 18, 2024

Retailers are responding to rising shopper expectations by demonstrating value in new ways and many are focused on customer retention (63 per cent), customer acquisition (62 per cent) and marketing and advertising (61 per cent).

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Customer Retention Consumer Shopping Advertising 264

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Strategy Planning 290

Inside Retail

MAY 27, 2024

Nailing each stage of the delivery journey The research identifies a close link between the delivery experience and customer retention. The results of the survey – which we conducted together with Inside Retail – are now available in a new research report.

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Customer Retention Location 263

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

NOVEMBER 15, 2021

CIMET, a white-label platform that compares services and prices from multiple retailers, is dedicated to helping brands diversify by creating user experiences that significantly improve customer retention.

Customer Retention 246

Customer Retention Marketing Engagement Consumer 246

Inside Retail

AUGUST 22, 2024

IR : What strategies and initiatives has Marais implemented to maintain customer retention and loyalty? HY: Our relationship with our customers is important. We’ve launched exclusive 20-year anniversary collaborations, and we give our loyal customers the first reveal and opportunity to own.

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Customer Retention Location Boutique Shopping 264

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Retail Focus

DECEMBER 6, 2024

Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

MAY 8, 2024

.” – Dr Kevin Argus Flow-on from a more transparent supermarket sector “There is a common theme of transparency in the recommendations. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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Customer Retention Consumer Line Flow 278

Inside Retail

APRIL 9, 2024

Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks. Inside Retail spoke to Philip Shelper, founder and CEO of Loyalty & Reward Co, to better understand the chasm between airline loyalty programs and retail loyalty programs.

Customer Retention 130

Customer Retention Reimagine Engagement Consumer 130

Inside Retail

SEPTEMBER 30, 2024

The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention. Customer retention challenges: Depending on category, a substantial portion of subscribers may cancel within the first six months.

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . o n Facebook tracking and user fragmentation, especially with the rise of TikTok.

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Inside Retail

APRIL 28, 2022

Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent. Based on unaudited accounts for the three months to March 31, the brand’s revenue rose 9 per cent to $42.7 The company’s mobile app accounted for 10 per cent of its revenue.

Customer Retention 130

Customer Retention Marketing 130

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”

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Planning Customer Retention Social Media Marketing 290

Inside Retail

NOVEMBER 11, 2022

According to the NRA’s Consumer Sentiment Report, over half of respondents said that the biggest barrier to customer retention was bad customer service, followed by out-of-stock items and long queues. Anything a brand can do to facilitate that will go a long way in building customer retention.

Customer Retention 130

Customer Retention Shopping Consumer Planning 130

Inside Retail

DECEMBER 12, 2024

By analysing holiday sale data and implementing targeted retention strategies, retailers can turn seasonal success into sustainable growth. By focusing on customer retention and data-driven planning now, youll be well-positioned for success throughout 2025 and beyond.

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Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

MAY 19, 2024

Beyond his deep understanding of the Asian retail market, Réthoré believes his experience using CRM (customer relationship management) to drive customer retention and acquisition at Nespresso was a major factor in his appointment. “When you are in Guangdong, for example, in summer, you want a dry oil.”

Social Media 264

Social Media Customer Retention Department Stores Concept 264

Retail Focus

MAY 30, 2024

Enterprise retailers reported a +4% increase, with 91% now deploying solutions to boost loyalty during the highly engaged post-purchase phase of the customer journey, as well as reducing ‘where is my order’ (WISMO) queries and protecting rates of customer retention.

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Management Customer Retention Strategy Engagement 147

Inside Retail

DECEMBER 21, 2022

With 40 per cent of shoppers in the same study stating that out-of-stock items would constitute a bad experience, this could make or break customer retention, compromising top-line growth and customer satisfaction. Retailers must ensure they have complete confidence in the data reflected in their inventory management systems.

Customer Retention 130

Customer Retention Gifts Line Merchandising 130

Inside Retail

SEPTEMBER 6, 2021

Weber attributed the business’ impressive retention rates in part to the continued innovation of his team, including the launch of ready-to-heat meals earlier in 2020. “[Our] Our] numbers are very strong and customer retention is extremely high, even as the impact of the pandemic has begun to decrease across Australia,” says Weber.

Customer Retention 130

Customer Retention Marketing 130

Inside Retail

AUGUST 7, 2021

Customer retention rate. Customer retention rate (CRR) is a foundational metric for retail marketers. CRR can help retailers determine how effective their marketing strategies (such as loyalty programs) are with attracting new customers versus keeping the ones they already have.

Customer Retention 130

Customer Retention Engagement Customer Engagement Other 130

Inside Retail

APRIL 30, 2023

“These initiatives support customer retention and deliver higher, more frequent average orders,” she continued. Morton said the company’s revenue improved throughout the quarter, with the mobile app and loyalty program, and leveraging additional opportunities to drive adoption and sign-up.

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Management Customer Retention Planning 130

Inside Retail

MAY 25, 2021

Coles management and investors expected this decline, but it was cushioned by successful customer retention from 2020 trading and operational initiatives, including the refresh of the chain’s “Down Down” campaign. Coles’ third-quarter supermarket sales to March 31 this year were $7.72 billion, representing a 6.1

Customer Retention 182

Customer Retention Marketing Other Promotion 182

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Promotion Shopping Consumer 52

Inside Retail

DECEMBER 3, 2023

Improved customer retention – by targeting a high-propensity audience with relevant and engaging content, you can improve customer retention. This means that advertising spend is more likely to result in a positive ROI.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

FEBRUARY 8, 2022

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

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Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

JULY 31, 2024

By addressing customer needs proactively and providing a seamless experience, retailers can prevent customer dissatisfaction and encourage long-term loyalty. This approach not only boosts customer retention but also enhances the overall lifetime value of each customer.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

FEBRUARY 26, 2024

Retailers can transform returns into a powerful customer retention tool by embracing diverse, in-person return options, addressing rising returns, and prioritising transparent policies. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

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Social Media Customer Retention Strategy Consumer 130

Inside Retail

JUNE 22, 2023

However, it’s more important than ever that claims are reinforced with evidence, with customer retention being critical in this economic environment. She added that retailers should look into their sustainability offering, with consumers stating a willingness to pay more for ethical and sustainable products.

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Consumer Customer Retention Strategy Marketing 246