This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Too many major retailers are investing in digital technology solutions that they lack the resources to deploy properly, effectively squandering an opportunity to win competitive advantage, says a 25-year veteran of the technology space. In reality, he says, the reverse is usually true.
Space NK has revealed a newly expanded store, which is the largest in the company’s portfolio, and four times the size of its original location at Westfield London in White City. With more stores to come from our business in 2023, we are proud to continue to innovate, with our customer at the heart of everything we do.”
In today’s hyper-competitive landscape, mastering customerengagement isn’t just an option – it’s essential for survival and growth. Ultimately, more focus through metric-based data-led outcomes removes the noise, allows for a more strategic approach, and provides teams more space to deliver creative approaches.
With an expanded area and a new space dedicated to brand licensing (IP), LeisurUp, the zone dedicated to leisure and immersive experiences, brought together leading players such as Bandai Namco, Citywave, Cits Immersives, Hasbro, Dama Dreams, Dedem, Hupalupa, Smiley, QubicaAMF, Pausa, TF1 Licensing, Universal, Walltopia, and Zero Latency VR.
These exhibitions went beyond showcasing products; they told stories, evoked emotions, and sparked retailers imaginations, encouraging them to rethink their spaces. The open, modular space allowed visitors to explore at their own pace.
Likewise, retailers are expected to increase their investments in this space to enhance customerengagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.
From pop-ups to permanent retail spaces The strategic decision to pivot from pop-up activations to permanent retail stores reflects Staxs commitment to deepening its connection with its community and the strategic maturation of the company. They are driven by a desire to build relationships as opposed to just selling clothes.
The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. Meanwhile, Hong Kong remains a strategic retail hub with a high-spending customer base and access to premium retail spaces.
For instance, in Shibuya, we’ve incorporated modular furnishings that align with the Japanese preference for a contemporary space and integrated exclusive art pieces by local artist, Tomo Sakurai. IR: How do you see these flagship stores contributing to your overall brand awareness and customerengagement strategies in the Asian market?
He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customerengagement. Collins Food Group, Australia’s largest KFC franchise, was looking for a new space in Brisbane’s Queen St Mall.
However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space? This feature enables interactive communication with JD’s mascot ‘Joy’ which helps enhance customerengagement and personalisation.
Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Efficiency redefined.
Smart retailers will create spaces that cater to both needs. Its about giving customers a reason to come back and explore while ensuring they can always find their go-to items. This balance will be crucial in keeping brick-and-mortar retail relevant and exciting in an increasingly digital world.
By developing decisions based on sound, sustainable analytics-based information, multinational retail consultancy Scalene Group is positively impacting product ranging, category space allocation, store network development and even promotional pricing for retailers spanning three continents.
While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customerengagement. It has a very powerful effect in building that initial customer relationship well before the customerengages with other more transactional platforms or experiences.”.
We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics. In the UK, social commerce is already worth £7 billion (A$13.4 billion) and is projected to double in the next four years.
MoEngage , the leading insights-led customerengagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.
Since 2001, Ghd Australia has continuously innovated in the haircare space. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.
Nicky Lovell, Head of Outlets and Retail Business Development at Global Mutual comments: “Retailers are increasingly moulding portfolios to enhance overall brand visibility and grow customerengagement; outlet settings are an important part of that strategy and offer improved lease flexibility with rental commitment that is aligned to sales success.
Fastic , the world’s largest fasting app and AI-driven leader in weight loss and nutrition tracking, has leveraged advanced personalisation to drive user engagement and revenue growth, partnering with MoEngage , the insights-led customerengagement platform.
The store features key zones where customers can receive the very best-in-class sporting tips and advice from SPORT 2000’s in-house experts. The new in-store tone of voice is friendly and encouraging, prompting a two-way conversation between customers and SPORT 2000 experts.
Ensure the space near your display has a mirror so they can see how the product looks. Include Interactive Elements to Build a Connection Interactive elements keep customersengaged with your display and have a ripple effect on brand loyalty. Your product display shouldn’t be congested by other displays.
We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics. In the UK, social commerce is already worth £7 billion (A$13.4 billion) and is projected to double in the next four years.
She transformed Qantas Loyalty into one of Australia’s most successful customerengagement and omni-retail businesses,” he added. Doubling down on Myer One To date, Myer’s customer loyalty program Myer One has over 7 million digitally contactable members and the department store’s fiscal turnaround has been loyalty-led.
But the game has changed and brands like Quay are now keeping customersengaged with on-trend, affordable eyewear that can be easily mixed and matched with their wardrobe on a regular basis. The post VIDEO: How Quay Australia helped to change the eyewear game appeared first on Inside Retail.
For independent retailers, especially those without the margin for guesswork, this shift signals a change in how product selection, inventory, and customerengagement need to evolve. Customers want control over ingredients without having to chop, measure, or guess at recipes.
Amid an evolving retail landscape, Bullring & Grand Central has continued to attract household names as well as young, cool digitally native brands, while repurposing legacy space with innovative new concepts including entertainment.
This novel approach engages all the senses and elicits powerful emotions, transforming retail spaces into sanctuaries of connection, innovation, and individuality. Its Miami branch features a functional tube slide and various themed exhibits, offering a captivating and interactive space for both emerging and heritage brands.
According to GlobalData, the growth will be driven by the increase in retail space and passenger numbers as cross-border travel resumes and the relaxation of lockdown and duty-free regulations. Airport retailers are welcoming data technological innovation to improve customerengagement,” Ray said.
Furthermore, I assess their impact on the visibility of a brand, customerengagement, and overall success. Adorned with holiday-themed decorations, interactive displays, and engaging activities, these spaces resonate with customers seeking an elevated and memorable shopping journey.
We continue to drive strong demand for space in our Westfield Living Centres from existing and new businesses who are focused on growing their customerengagement and optimising their most productive stores with us,” Allen said in a results statement. The group has an interest in 41 shopping centres across the two countries. “We
In response to these trends, luxury retail spaces are likely to evolve with more eco-friendly designs, incorporating sustainable building materials, energy-efficient systems, and elements like green spaces, solar panels, and biophilic design, which connects retail environments with nature.
There will always be space for physical retail. Even though the proportion of cash payments in Australia is decreasing, many key retailers have chosen to not turn customers away with restricted payment options. Customers come back for the conversation. observes Teaj Sian, Managing Director at Glory Global Solutions (Australia).
I can see myself migrating into that space because I think that’s just going to get more and more interesting.” “I can see the evolution of retail being more than just selling a product and moving into more service-based experiences and complementary [areas],” she said.
“It’s all about translating the stylish furniture pieces, textures and fabrics our adult customers love, with a tiny yet elevated designer twist.” The new range invites Mocka’s existing and future customers to seamlessly integrate kids’ furniture into their living spaces without compromising on interior style.
The notion of ‘ community retailing ’ is quite different; it focuses on the physical or digital spaces where retail businesses operate and interact with their customers. It places emphasis on integrating the retail environment with the local community and building strong relationships between the retailer and customers.
A good example of this is automated warehouses, which can handle higher numbers of SKUs than an individual store has floor space to accommodate. Revenue diversity, so instead of just transactional revenue, retailers might enable subscription models based on reserving capacity or space.
Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? This is a great way for retailers to get customerengagement and loyalty by giving them value-based promotions. It helps with inventory management as well. .
The result is a personal wine store, which reduces the brand’s 10,000 products down to a targeted selection based on customers’ behaviours, preferences, and previous interactions. Those that are successful possess the ability to quickly design and deliver great customer outcomes.
He went on to say that the pop-up space will allow customers to fully immerse themselves in the world of Esprit. “By Pak noted that the space will celebrate a new theme each month through in-store merchandising, installations and activations. He went on to say that the space is meant to be dynamic and interactive for customers.
Google will learn first-hand how customersengage with their products, while at the same time building strong brand advocacy and loyalty,” he told Inside Retail. Customers instinctively engage with a brand across multiple channels, both physical and digital. Human connection.
The retail world and gambling space have two things in common—both have a high market value and a broad customer base. In fact, one of our previous articles covers how retailers can borrow insights from online casinos to keep customersengaged.
AR allows customers to virtually try products before purchasing, enhancing customerengagement. Since 2008, we have helped countless product brands launch and grow in the retail space. AI assists brands in offering personalized shopping experiences, optimizing inventory, and predicting consumer trends.
It involves designing, building, and installing fixtures, fittings, and other interior elements of retail spaces, such as stores, boutiques, and shopping malls. Their services involve a wide range of interior design and construction elements that are tailored to the specific needs of retail spaces.
We organize all of the trending information in your field so you don't have to. Join 29,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content