Inside Retail

OCTOBER 26, 2023

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It The report showed that customers expect both greater convenience and additional services from shopping in-store rather than online.

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Shopping Engagement Consumer Gifts 246

Inside Retail

MARCH 6, 2023

Heubel, in discussion with Inside Retail managing editor Heather McIlvaine, highlighted the US and global retailers at the forefront of the industry who are introducing cutting edge innovations, and are shaping the way that consumers shop and spend. You can watch the Masterclass sponsored by Adobe here.

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Shopping Engagement Customer Engagement Curate 243

Inside Retail

SEPTEMBER 7, 2023

Social commerce is defined as the use of social media and digital networks to facilitate transactions between customers and businesses. Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. billion by 2028.

Marketing 264

Marketing Social Media Customer Engagement Expansion 264

Retail Focus

SEPTEMBER 24, 2024

Fastic , the world’s largest fasting app and AI-driven leader in weight loss and nutrition tracking, has leveraged advanced personalisation to drive user engagement and revenue growth, partnering with MoEngage , the insights-led customer engagement platform.

Customer Engagement 147

Customer Engagement Engagement Promotion Strategy 147

Retail Focus

AUGUST 25, 2024

From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Personalised Shopping Experiences One of the most significant impacts of retail digital transformation is the ability for retailers to offer highly personalised shopping experiences.

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Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

NOVEMBER 19, 2024

That’s the time it takes to realise you’ve walked into a chain you swore you’d never shop at again. A 2014 study by Patrick Bohl on airport shopping behaviour revealed a striking pattern: Longer dwell time in duty-free shopping zones directly increased spending. Add a coffee shop and they might even bring a friend.

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Engagement Shopping Display Layout 130

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

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Strategy Customer Engagement Social Media Engagement 243

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 Hootsuite contends that 81 per cent of shoppers research products on Instagram and Facebook, and that shopping is a top priority for 48 per cent of Pinterest users. Meta recently introduced a feature allowing for shopping through DMs.

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Social Media Beauty and Health Engagement Shopping 264

Inside Retail

JULY 25, 2024

Customers no longer distinguish between online and offline shopping; they demand a seamless, integrated experience across all channels. The rise of omnichannel commerce Omnichannel retailers offer shopping experiences across various sales channels – online, in-store, mobile, and more.

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Harmony Shopping Pattern Customer Engagement 162

Inside Retail

JULY 23, 2024

I expect to see immersive games included as the app evolves, three-dimensional models you can browse and interact with in AR, and the ability to shop Balenciaga ready-to-wear pieces using Apple Pay.” This feature enables interactive communication with JD’s mascot ‘Joy’ which helps enhance customer engagement and personalisation.

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Fashion Customer Engagement Shopping Space 275

Inside Retail

JULY 23, 2024

Retailers are responding by investing in “hyper-personalisation”, using generative AI to develop campaigns and shopping suggestions in real time. Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities.

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Social Media Tailored Engagement Consumer 288

Inside Retail

OCTOBER 27, 2024

Strategies: Retargeting campaigns : Reach out to customers who abandoned their carts or browsed on Black Friday, offering them exclusive deals or incentives to complete their purchases. Boxing Day (26 December) Boxing Day is a beloved Australian shopping day, with high foot traffic and online activity.

Engagement 130

Engagement Strategy Customer Engagement Promotion 130

Retail Focus

SEPTEMBER 17, 2024

Here are the key ways an eCommerce SEO agency can strengthen your customer retention strategy: 1. Enhancing Website User Experience (UX) One of the most effective ways to keep customers coming back is by providing a seamless and enjoyable online shopping experience. One of these strategies is SEO-driven loyalty programs.

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Customer Retention Tailored Strategy Customer Engagement 130

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers?

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Engagement Customer Engagement Strategy Promotion 289

Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Enter digital signage and kiosks, which are transforming the in-store experience and helping retailers deliver a customer experience that matches consumers’ online shopping expectations.

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Engagement Display Customer Engagement Tailored 233

Retail Focus

JANUARY 20, 2023

Covering 2,500 square feet of trading space, the new store will serve as a beauty shopping destination, tailored to customers’ needs and staffed by a team of Space NK experts. “We A makeup play table offers customers the opportunity to comfortably discover and test products.

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Location Space Beauty and Health Curate 290

Inside Retail

JULY 23, 2024

Retailers are responding by investing in “hyper-personalisation”, using generative AI to develop campaigns and shopping suggestions in real time. Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities.

Social Media 246

Social Media Tailored Engagement Consumer 246

Retail Focus

NOVEMBER 7, 2023

Hyperphysical experiences benefit retailers, particularly in appealing to the Gen Z audience, who seek more than just a transactional shopping process. The Hyperphysical Retail Revolution Hyperphysical retail is an innovative concept, heralding a new era in the world of luxury shopping. Hyperphysicality is not a temporary trend.

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Engagement Customer Engagement Layout Display 147

Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Getting the messaging – and the delivery timing – right is critical, he says. “If

Strategy 130

Strategy Customer Engagement Engagement Management 130

Retail Focus

NOVEMBER 21, 2024

From classic tobacco to exotic fruit blends and dessert-inspired options, variety keeps customers engaged and curious. In regions like the e liquids UK market, offering unique and high-quality flavours is critical to maintaining customer loyalty and attracting new users.

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Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. Spurrell and Xu spoke about the evolution of grocery shopping behaviour in China.

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Promotion Engagement Shopping Customer Engagement 260

Inside Retail

AUGUST 8, 2022

Unified customer profiles backed by predictive insights help orchestrate personalised, multichannel engagement.”. Customers are overwhelmed with branded communications: email, SMS, push, traditional mail, and beyond. They are more likely to hunt for coupons in their inbox when it’s time to shop.

Customer Engagement 130

Customer Engagement Engagement Marketing Management 130

Inside Retail

FEBRUARY 22, 2022

Scentre Group, which operates Westfield-branded shopping centres in Australia and New Zealand, says it finished last year with a leasing rate of 98.7 The group has an interest in 41 shopping centres across the two countries. The group has an interest in 41 shopping centres across the two countries. “We

Customer Engagement 130

Customer Engagement Shopping Engagement Space 130

Inside Retail

JULY 8, 2024

“Authorised retail stores remain relevant in China due to their ability to assure product authenticity, provide immersive shopping experiences, and support omnichannel strategies,” said Gollipalli. They foster consumer trust, enable personalised customer engagement, and integrate advanced technologies like AI and AR.”

Consumer Electronics 264

Consumer Electronics Strategy Management Consumer 264

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

Social Media 246

Social Media Engagement Consumer Artistic 246

Retail Focus

NOVEMBER 22, 2023

The holiday season’s magical air of celebration and joy influences how people shop and engage with brands. Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers.

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Social Media Gifts Jewelry Shopping 162

Inside Retail

DECEMBER 15, 2021

A new report reveals that 43 per cent of Aussies plan to not shop at physical stores this holiday season due to concerns about the ongoing Covid-19 pandemic. The research also found that 41 per cent plan on shopping online at the same volume as they did during the height of the pandemic.

Customer Engagement 130

Customer Engagement Shopping Planning Engagement 130

Inside Retail

JUNE 5, 2023

The impact of inflation and the rising cost of living has radically changed the way Australians are shopping, and is creating a turbulent outlook for retailers as shoppers tighten their purse strings. According to Nielsen’s research, digital catalogues are the most effective medium to drive customers in store.

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Social Media Shopping Form Promotion 130

Inside Retail

FEBRUARY 7, 2024

A recent global study conducted by the IBM Institute for Business Value sheds light on the escalating discontent among consumers with traditional shopping experiences, both in-store and online. The study reveals a significant appetite among consumers for AI-driven enhancements to their shopping journey.

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Focal Point Shopping Consumer Engagement 130

Inside Retail

DECEMBER 20, 2021

People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. In November, consumers became aware of global supply chain issues, spiking fear into them that Christmas shopping may be a major challenge.

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Gifts Shopping Customer Engagement Consumer 246

VMS

NOVEMBER 10, 2022

retailers prepare for the busy holiday shopping season, more than 60 percent say they are having trouble finding qualified candidates to staff their stores, while 45 percent claim to be struggling to fill contact center and back-office positions. which specializes in customer engagement.

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Customer Engagement Engagement Shopping Management 91

Retail Focus

NOVEMBER 8, 2023

Wanting to ensure it could stay at the forefront of customer innovation and deliver exceptional, brand-rich shopping experiences, Pinalli recently undertook an ambitious investment programme across its store estate.

Customer Engagement 173

Customer Engagement Tailored Engagement Location 173

Retail Times

JUNE 11, 2024

Just like hitting the jackpot on a lucky spin, businesses incorporate exciting elements to boost customer engagement and shoot sales numbers through the roof. Maximizing e-commerce revenue has taken a thrilling turn with integration of slot prizes.

Customer Engagement 52

Customer Engagement Engagement Strategy Shopping 52

Inside Retail

SEPTEMBER 24, 2024

I think everybody in this landscape is so focused on experiential – how do we give customers engagement and interaction with your brand and your product? We are so focussed on giving our customer this experience and engagement with the Mocka brand and how we show up. I think that’s ever-evolving,” said Williamson.

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Curate Interior Engagement Fashion 130

Inside Retail

MAY 2, 2022

Ray added digitalisation measures have helped provide normalcy after the pandemic, such as contactless payment systems, and antimicrobial coatings on self-service devices to keep shops clean. Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said.

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Retail Marketing Marketing Customer Engagement Retail Sales 130

Retail Focus

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

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Merchandising Management Customer Engagement Engagement 147

Retail Focus

MARCH 7, 2023

Customers can test and try all sporting category equipment, footwear, and apparel from top brands such as Adidas, Kettler, Hoka, and Puma. At the heart of the store concept is a new ‘hub’ where customers engage with SPORT 2000’s team of experts for a conversation starter, sharing stories, and picking up the best advice.

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Concept Expansion Engagement Merchandising 182