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Three practical solutions to drive brilliant customer engagement

Inside Retail

The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . When customer engagement is done right, brands can build customer loyalty by providing impactful, user-centric experiences.

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Early, exclusive, engaging: How retailers can leverage their sale season data

Inside Retail

It’s the same thrill that retailers across Australia feel as retail sale season kicks off. Lasting from November through January, sale season captures the excitement and hustle as retailers gear up for Click Frenzy, Black Friday , Boxing Day, and beyond.

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Apac tipped to fuel global airport retail market recovery

Inside Retail

per cent this year, resulting in a boost in retail sales. Retail analyst at GlobalData, Koyel Ray, said Apac’s airport retail sales fell by $10 billion in 2020 before rebounding slightly last year to $11.8 Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said.

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Five retail leaders discuss how to deliver value in a spending slump

Inside Retail

Indeed, many retailers will happily say goodbye to 2024, a period when high inflation and interest rates remained persistent and an ongoing cost-of-living crisis crushed consumer sentiment to its lowest in 45 years, all of which resulted in anaemic national year-on-year retail sales growth. How has customer behaviour changed?

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Elevate your e-commerce game: Essential tips for thriving in 2024

Inside Retail

Australia, like many other regions, is witnessing a significant shift in consumer behaviour, with e-commerce playing an increasingly integral role in the retail landscape. According to recent statistics, online retail sales have experienced substantial growth, reaching a staggering $40.2 billion in 2022.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

In fact, China saw its economy strengthen in November 2020, with retail sales expanding by five per cent. Hopefully, as vaccines roll out across Southeast Asia, and the eventual relaxation of the MCO, will set the retail industry firmly on the path to recovery and growth.

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Retailers can’t afford to discount the customer experience this December

Inside Retail

Welcome to December and the chance for retailers to redeem themselves with customers. Historically, the highest retail sales and earnings were generated in December in the weeks leading to Christmas and the following Boxing Day sales.