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How GMG plans to win Southeast Asia’s sports retail market

Inside Retail

“This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said. Despite its rapid expansion, GMG remains focused on a localised approach, tailoring its retail strategies to consumer behaviours in Malaysia, Singapore and Indonesia.

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MAPIC 2024: Highlights of the 2024 Edition

Retail Focus

To enhance this role, MAPIC launched the International Brand Expansion Observatory, a guide published during the event, listing over twenty international brands with significant expansion plans across France, Italy, Spain, Germany, and the UK.

Expansion 264
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Oh!some sets sights on new markets, reaching 100 stores this year

Inside Retail

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. Efforts include obtaining halal certifications for select products and tailoring beauty product lines to regional consumer preferences.

Marketing 130
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Turning holiday insights into year-round success

Inside Retail

Were there specific price points or bundles that resonated most with customers? Understanding these patterns helps anticipate future demand and plan better for upcoming events like Easter or mid-year sales. Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are.

Strategy 241
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The rise of personalised shopping experiences

Inside Retail

Personalisation was initially lost in the mass market and the anonymity of online shopping, but retailers are using customer data to create highly personalised shopping experiences, from recommendations to tailored promotions. Cosmetics retailer Sephora offers a Virtual Artist feature for customers to try on different makeup products.

Shopping 243
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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. By strengthening brand affinity, a holistic loyalty programme boosts retention and lifetime value.

Promotion 147
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As Microsoft shuts stores in China, are authorised retailers still relevant?

Inside Retail

The strategy aligns with Microsoft’s global retail plan announced in 2020, which involved closing most of its physical Microsoft Store locations worldwide,” the research manager said. They foster consumer trust, enable personalised customer engagement, and integrate advanced technologies like AI and AR.” In 2022, 57.8