Inside Retail

AUGUST 27, 2023

As Aussie shoppers’ expectations grow, your BFCM (Black Friday Cyber Monday) planning needs to start earlier every year. But if you’re in the habit of just doing a big promotion and blasting it at your customers and followers, you’re in for a rude shock this year. Get in front of your customers (or in their pocket).

Strategy 243

Strategy Customer Engagement Social Media Engagement 243

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 Hootsuite contends that 81 per cent of shoppers research products on Instagram and Facebook, and that shopping is a top priority for 48 per cent of Pinterest users. Meta recently introduced a feature allowing for shopping through DMs.

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Inside Retail

OCTOBER 13, 2024

Keith Wong: All our Charles & Keith flagships are situated in key shopping destinations with a brand-aligned image and an elevated positioning. IR: Following these three flagship stores, what are your plans for further expansion? Inside Retail: What criteria did you use to select the locations for these new flagship stores?

Expansion 130

Expansion Concept Fashion Artistic 130

Inside Retail

DECEMBER 12, 2024

Were there specific price points or bundles that resonated most with customers? Understanding these patterns helps anticipate future demand and plan better for upcoming events like Easter or mid-year sales. Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. By strengthening brand affinity, a holistic loyalty programme boosts retention and lifetime value.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

JULY 8, 2024

The strategy aligns with Microsoft’s global retail plan announced in 2020, which involved closing most of its physical Microsoft Store locations worldwide,” the research manager said. They foster consumer trust, enable personalised customer engagement, and integrate advanced technologies like AI and AR.” In 2022, 57.8

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

SEPTEMBER 16, 2021

To reach his $1 billion online sales target, King plans to continue to improve Myer’s website and user experience, expand the range of products it offers online, speed up the delivery of online orders and better leverage the Myer One loyalty program. Myer reported $539.5 Over 860,000 new members have joined Myer One since the start of FY19.

Planning 130

Planning Department Stores Customer Engagement Location 130

Compliantia

MARCH 31, 2023

The good news is, with proper planning, not only can you ensure that the right, in-demand products are available to customers when they need them, but also avoid ending up with excess inventory. This is where a merchandising plan can help. What is a merchandising plan and why should retailers care? Let’s get started.

Merchandising 97

Merchandising Planning Visual Merchandising Display 97

Inside Retail

JUNE 1, 2023

She said that more than one-quarter of retail businesses polled in Shipstation’s latest research plan to increase delivery charges for customers this year, and 10 per cent plan to increase the cost of returns. The post Retail’s returns challenge: How to balance customer demands and overheads appeared first on Inside Retail.

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

Department Stores 246

Department Stores Shopping Layout Outdoor 246

Inside Retail

FEBRUARY 8, 2024

Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

Social Media 246

Social Media Engagement Consumer Artistic 246

Inside Retail

JUNE 5, 2022

Google announced plans to entirely phase out third-party cookies within two years. Customers are now just treating them with a healthy dose of scepticism. At the same time, they’re also far less tolerant of sub-standard shopping experiences, both online and in-store. Consumers want messages that recognise their shopping history.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

DECEMBER 15, 2021

A new report reveals that 43 per cent of Aussies plan to not shop at physical stores this holiday season due to concerns about the ongoing Covid-19 pandemic. The research also found that 41 per cent plan on shopping online at the same volume as they did during the height of the pandemic.

Customer Engagement 130

Customer Engagement Shopping Planning Engagement 130

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. However, a mere 12% of surveyed companies say they plan to implement efforts of personalisation by more than 10%.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

FEBRUARY 20, 2024

This year, leveraging artificial intelligence (AI) for personalised recommendations, targeted marketing, and tailored shopping experiences is a game-changer. AI algorithms can analyse vast amounts of customer data to understand preferences, predict behaviour, and offer personalised product recommendations.

Tailored 246

Tailored Social Media Strategy Target Market 246

Inside Retail

DECEMBER 17, 2024

Previously, the focus has been on using customer demographics and historic purchasing data to tailor the shopping experience, with real-time recommendation engines creating highly curated product promotions. Retailers wont simply be guessing based on customer data. Another example is online grocery shopping.

Tailored 130

Tailored Curate Shopping Consumer 130

Inside Retail

FEBRUARY 8, 2022

It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event. This is especially essential in peak shopping periods, such as Valentine’s Day.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Retail Focus

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

Merchandising 147

Merchandising Management Customer Engagement Engagement 147

Inside Retail

APRIL 18, 2021

“The traditional strategy of O2O from the past generation drove customers from one channel to another, however O+O is totally different,” Ngai says. “It It is more about creating an integrated experience to better serve customers’ needs, that enables them to shop across any channel, anytime, anywhere.”.

Customer Engagement 130

Customer Engagement Strategy Concept Engagement 130

Inside Retail

JUNE 5, 2023

The impact of inflation and the rising cost of living has radically changed the way Australians are shopping, and is creating a turbulent outlook for retailers as shoppers tighten their purse strings. According to Nielsen’s research, digital catalogues are the most effective medium to drive customers in store.

Social Media 130

Social Media Shopping Form Promotion 130

Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. Glancing ahead to the future, Cherri believes AI will fundamentally reshape the retail landscape.

Management 162

Management Social Media Shopping Concept 162

Inside Retail

DECEMBER 5, 2022

Other forms of neurological conditions may also affect a customer’s cognitive processing, such as acquired brain injuries and age-related conditions such as dementia. These spaces allow the customers to bring themselves down from a heightened state away from the noise and business of the shopping area.

Layout 130

Layout Gifts Shopping Light 130

Retail Focus

JULY 3, 2024

Additionally, Virtual Reality (VR) and Augmented Reality (AR) extend beyond pop-up stores to offer virtual showrooms and online try-on experiences, effectively bridging the gap between physical and digital shopping. This blend of physical and digital experiences helps to create a memorable and engaging retail environment.

Engagement 162

Engagement Consumer Balance Promotion 162

Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. The shop will also feature photography, art, and memorabilia collected by or sent to the designer over the years.

Department Stores 130

Department Stores Fashion Shopping Engagement 130

Inside Retail

FEBRUARY 7, 2024

A recent global study conducted by the IBM Institute for Business Value sheds light on the escalating discontent among consumers with traditional shopping experiences, both in-store and online. The study reveals a significant appetite among consumers for AI-driven enhancements to their shopping journey.

Focal Point 130

Focal Point Shopping Consumer Engagement 130

Inside Retail

NOVEMBER 16, 2023

As the annual Black Friday Cyber Monday (BFCM) shopping season nears, it’s not too late to review strategies to optimise sales during this key annual retail festival. If you are using dynamic codes, be sure to upload enough codes for the number of people you plan to send them to.

Strategy 130

Strategy Engagement Planning Promotion 130

Inside Retail

OCTOBER 9, 2023

It’s a strategic play that aims to redefine the shopping experience, bridging the gap between in-store and online retail. The story so far “We know that our customers appreciate online shopping, and increasingly look for the convenience of being able to shop and be inspired where, when and how they choose,” she told Inside Retail.

Fashion 130

Fashion Engagement Shopping Customer Engagement 130

Inside Retail

JANUARY 2, 2024

Throughout every year, a multitude of major and minor calendar events offer great opportunities to engage with customers at a time when they are open to shopping for friends, families or themselves. Using user-generated content in your email and SMS campaigns can build trust and authenticity in your brand and products.

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

JUNE 1, 2023

She said that more than one-quarter of retail businesses polled in ShipStation’s latest research plan to increase delivery charges for customers this year, and 10 per cent plan to increase the cost of returns. The post Retail’s returns challenge: How to balance customer demands and overheads appeared first on Inside Retail.

Balance 130

Balance Promotion Strategy Consumer 130

Inside Retail

MARCH 3, 2022

She has led the business through a period of rapid growth, while creating a long-term expansion plan centred around customer engagement. But it was her passion for understanding the customers and meeting their needs that convinced Kate and James – and O’Shannessy herself – she was the right person for the job.

Customer Engagement 100

Customer Engagement Engagement Expansion Planning 100

Inside Retail

JANUARY 8, 2024

From Shein to Chanel, Skims to Supreme, more and more retailers seem to be investing in temporary brick-and-mortar locations, more commonly known as pop-up shops. Pop-up shops today are on steroids, and they are everywhere. A report by global research and analytics firm IBISWorld states that pop-up shops generated approximately US$14.5

Engagement 130

Engagement Shopping Artistic Marketing 130

Inside Retail

SEPTEMBER 1, 2022

With a robust cloud infrastructure, retailers can deliver seamless unified commerce operations, personalised shopping experiences and supply chains that thrive. . Traditionally retailers plan early, by locking digital experiences and going into code freeze in early fall. New e-commerce engagement models can be difficult to integrate.

Social Media 130

Social Media Engagement Reimagine Customer Engagement 130

Inside Retail

NOVEMBER 7, 2023

The four-day-long omnichannel shopping festival Black Friday Cyber Monday (BFCM) – one of the peak retail trading seasons for Australian retailers – provides a massive opportunity not only to optimise sales but to strategically attract new customers. Klaviyo helped us target people who were actually shopping.”

Flow 130

Flow Engagement Promotion Strategy 130

Inside Retail

JUNE 14, 2022

Retailers know they need to use technology to enable consumers to shop wherever and whenever they want. Just as customers expect to easily browse according to their preferences, they expect checkout and delivery to go just as smoothly. It’s no secret that consumers prefer fast delivery. Your carrier represents your brand.

Strategy 130

Strategy Social Media Management Consumer 130

Inside Retail

JULY 23, 2023

However, Hayward noted challenges; including supply chain restrictions during Covid-19, a lack of qualified installers across the country – a critical part of the brand’s customer engagement – and current cost of living pressures. It’s not set and forget, we don’t do that.

Engagement 130

Engagement Customer Engagement Planning Other 130