Inside Retail

JANUARY 21, 2025

Planning the treat me moments The Australian gift card industry is experiencing substantial growth with the total gift card market value expected to reach US$10.1 This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty. billion in 2020.

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Inside Retail

MARCH 27, 2025

Key feedback highlights the appeal of dynamic visual storytelling, which enhances customer engagement and the effective zoning of products, making the shopping experience even more seamless. We have been delighted by the response to our new store in Fashion Walk and our refreshed stores in Pacific Place and IFC Mall, he said.

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Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. Collaborations, such as partnerships with Disney, have contributed to product diversification, with several limited-edition series launched annually.

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Marketing Strategy Expansion Consumer 130

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Inside Retail

DECEMBER 12, 2024

Were there specific price points or bundles that resonated most with customers? Understanding these patterns helps anticipate future demand and plan better for upcoming events like Easter or mid-year sales. Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are.

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Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

SEPTEMBER 16, 2021

To reach his $1 billion online sales target, King plans to continue to improve Myer’s website and user experience, expand the range of products it offers online, speed up the delivery of online orders and better leverage the Myer One loyalty program. Myer reported $539.5 Over 860,000 new members have joined Myer One since the start of FY19.

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Planning Department Stores Customer Engagement Location 130

Inside Retail

OCTOBER 13, 2024

IR: Following these three flagship stores, what are your plans for further expansion? KW: We anticipate these stores will become key destinations for us to experiment and offer a fresh Charles & Keith retail experience that sparks excitement amongst our customers. Are there other key cities or regions you’re targeting?

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Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. By strengthening brand affinity, a holistic loyalty programme boosts retention and lifetime value.

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Promotion Harmony Customer Engagement Tailored 147

Inside Retail

APRIL 1, 2025

Artificial intelligence (AI) is ushering in an exciting new era for retail marketing and customer engagement, according to Jake Cohen, VP and head of Shopify at Klaviyo. Everyone’s talking about AI and what it can do; no one’s seen it work yet. He cites a brand launching a new product line as an example.

Marketing 130

Marketing Consumer Customer Engagement Advertising 130

Inside Retail

JULY 8, 2024

The strategy aligns with Microsoft’s global retail plan announced in 2020, which involved closing most of its physical Microsoft Store locations worldwide,” the research manager said. They foster consumer trust, enable personalised customer engagement, and integrate advanced technologies like AI and AR.” In 2022, 57.8

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

AUGUST 23, 2022

We’ve [been] building for the future by enhancing our digital customer engagement platforms, and introducing new retail formats, such as the Cellar by Dan Murphy’s, and Dan Murphy’s new neighbourhood stores,” said Endeavour Group chief executive Steve Donohue.

Planning 130

Planning Pattern Customer Engagement Balance 130

Inside Retail

JULY 27, 2023

Big data driving personalisation Retailers are collecting vast amounts of data to better understand customers’ personal, transactional, and behavioural information. AI algorithms can then carry out behaviour analysis, predict customer preferences and tailor personalised offers, which improves customer engagement and loyalty.

Shopping 243

Shopping Tailored Customer Engagement Engagement 243

Compliantia

MARCH 31, 2023

The good news is, with proper planning, not only can you ensure that the right, in-demand products are available to customers when they need them, but also avoid ending up with excess inventory. This is where a merchandising plan can help. What is a merchandising plan and why should retailers care? Let’s get started.

Merchandising 97

Merchandising Planning Visual Merchandising Display 97

Inside Retail

FEBRUARY 8, 2024

Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Inside Retail

JANUARY 12, 2023

TikTok reports that two-thirds of its users were inspired to shop even when they weren’t actually planning to do so. Facebook, for instance, plans to bring its shops to WhatsApp and Facebook Marketplace, and visual search to Instagram. In many instances, these ‘journeys’ are very short, one-click discover-and-buy.

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Inside Retail

NOVEMBER 5, 2024

Enhancing customer service: When robots are used appropriately, they assist customers with navigation or basic information, allowing staff to focus on building emotional connections and delivering a more personalised service.

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Balance Engagement Visual Merchandising Contrast 130

Inside Retail

MARCH 14, 2024

Myer’s outgoing chief executive officer, John King, told shareholders in today’s half-year results conference call that its customer-first plan continues to deliver for the business despite the macroeconomic conditions.

Department Stores 243

Department Stores Engagement Customer Engagement Advertising 243

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

JUNE 1, 2023

She said that more than one-quarter of retail businesses polled in Shipstation’s latest research plan to increase delivery charges for customers this year, and 10 per cent plan to increase the cost of returns. The post Retail’s returns challenge: How to balance customer demands and overheads appeared first on Inside Retail.

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

FEBRUARY 20, 2025

The stores opening represents more than a milestone in Staxs physical retail expansion; it is the culmination of years of strategic planning, innovation and adaptability. Next for Stax Staxs journey from a humble startup to a multimillion-dollar business is a testament to the power of strategic planning, resilience, and community-building.

Fashion 147

Fashion Engagement Expansion Space 147

Inside Retail

MARCH 6, 2023

She also highlighted the use of immersive technologies, such as Outernets, an Israeli retail tech company that is being used to enhance customer engagement, and capture customer data and foot traffic. As such, she said that brands need to be especially careful when formulating and executing these plans. “If

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Inside Retail

JUNE 5, 2022

Google announced plans to entirely phase out third-party cookies within two years. Cheetah Digital is a cross-channel customer engagement solution provider for the modern marketer. We’ve been discussing the death of the cookie for a long time. About Cheetah Digital.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Retail Focus

DECEMBER 8, 2021

The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. As for future plans, we want to grow the community aspect. Predicted to be worth $15.5

Customer Engagement 130

Customer Engagement Engagement Planning Marketing 130

Inside Retail

FEBRUARY 20, 2024

AI algorithms can analyse vast amounts of customer data to understand preferences, predict behaviour, and offer personalised product recommendations. By delivering content and product suggestions that align with individual interests, businesses can significantly increase customer engagement and drive conversions.

Tailored 246

Tailored Social Media Strategy Target Market 246

Inside Retail

DECEMBER 15, 2021

A new report reveals that 43 per cent of Aussies plan to not shop at physical stores this holiday season due to concerns about the ongoing Covid-19 pandemic. The research also found that 41 per cent plan on shopping online at the same volume as they did during the height of the pandemic.

Customer Engagement 130

Customer Engagement Shopping Planning Engagement 130

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. However, a mere 12% of surveyed companies say they plan to implement efforts of personalisation by more than 10%.

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Tailored Engagement Perspective Customer Engagement 246

VMS

SEPTEMBER 10, 2021

announced plans to open 25 new locations each year for the foreseeable future, according to a press release. The post Torrid Plans for 25 New Stores Each Year appeared first on Visual Merchandising and Store Design. Torrid (City of Industry, Calif.)

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Planning Visual Merchandising Customer Engagement Merchandising 52

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Merchandising 147

Merchandising Management Customer Engagement Engagement 147

Inside Retail

JANUARY 17, 2023

We are focused on executing our plan to realise Burberry’s potential as the modern British luxury brand and we look forward to unveiling Daniel Lee’s debut collection for Burberry on our return to London Fashion Week next month.”

Social Media 130

Social Media Customer Engagement Accessories Accessories 130

Inside Retail

APRIL 18, 2021

Besides shifting its focus to the O+O business model, AS Watson also plans to expand its footprint with 1000 new stores opening this year. Retail is not dead; it just needs to be better for our customers.”. The group has also doubled its development of digital assets and content to keep customers engaged.

Customer Engagement 130

Customer Engagement Strategy Concept Engagement 130

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

Social Media 246

Social Media Engagement Consumer Artistic 246

Inside Retail

JUNE 30, 2021

Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience. Businesses that offer customers both physical and online store options tend to see higher customer engagement and sales. Strategically located on a gross area of 3.48

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Department Stores Shopping Layout Outdoor 246

Inside Retail

MAY 25, 2023

But that hasn’t deterred CEO William Pak from his plan to return the brand to its former glory. The SoHo pop-up will help the company adapt its offering for the Esprit shopper in North America, and provide insight around how customers engage with the team, product and overall store environment.

Planning 130

Planning Space Perspective Pattern 130

Inside Retail

DECEMBER 17, 2024

An AI that combines a customers past purchases with current dietary preferences could act as a recipe generator, suggesting customisable meal plans and ingredient bundles. A key aim is to alleviate the stress of planning and booking a holiday. Another example is online grocery shopping.

Tailored 130

Tailored Curate Shopping Consumer 130

Inside Retail

NOVEMBER 2, 2023

In his new role, Zhou will lead the China team responsible for commercial, marketing and communications, customer engagement, and retail operations. According to the company, Spangler will be in charge of leading the growth plan to revitalise the brand on a global scale.

Customer Engagement 130

Customer Engagement Expansion Planning Management 130

Inside Retail

JUNE 5, 2023

Now, we are excited to bring our unique vision of sports to the rest of Southeast Asia through our expansion plans into this region,” he explained. We also have exciting plans in the pipeline to better engage with Singapore’s sporting community later this year,” he revealed.

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Expansion Engagement Social Media Planning 130

Inside Retail

FEBRUARY 8, 2022

Retailers want more time to get to know their customers as people and by breaking down siloed data and having it collected in one place, retailers are one step closer to forming 1:1 relationships. Without siloed data, retailers are gaining valuable insights which allow personalisation to be at the centre of customer engagement approaches.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130