Inside Retail

OCTOBER 13, 2024

Chengdu, on the other hand, was selected as the location for our first China flagship in lieu of the city’s growing influence in local fashion, design and culture. Are there other key cities or regions you’re targeting? IR: Following these three flagship stores, what are your plans for further expansion?

Expansion 130

Expansion Concept Fashion Artistic 130

Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

Customer Engagement 283

Customer Engagement Balance Consumer Engagement 283

Inside Retail

MARCH 27, 2025

Key feedback highlights the appeal of dynamic visual storytelling, which enhances customer engagement and the effective zoning of products, making the shopping experience even more seamless. We have been delighted by the response to our new store in Fashion Walk and our refreshed stores in Pacific Place and IFC Mall, he said.

Expansion 130

Expansion Strategy Location Customer Engagement 130

Retail Focus

DECEMBER 12, 2024

The presence of major international players such as AEW, CBRE IM, Pradera, Klepierre, URW, Ingka Centres, Nhood, Altarea, Hammerson, IGD, Apsys, Mercialys, Sonae Sierra, and others highlighted the significance of the event. One example was the Annecy project, which served as a laboratory to design spaces that reduce stress.

Expansion 264

Expansion Retail Space Space Marketing 264

Retail Bound

AUGUST 21, 2024

After all, it’s the loyal customers who will keep coming back and serve as brand advocates for your product. But with so many other startups vying for attention in the market, how do you stand out and engage with your customers in a meaningful way? Look no further than Retailbound!

Customer Engagement 52

Customer Engagement Engagement Strategy Social Media 52

Retail Focus

DECEMBER 6, 2024

Direct and Personalized Communication Email marketing with the help from Mailchimp alternatives , allows retailers to communicate directly with their audience, bypassing algorithms and platform restrictions that often limit visibility on social media or other channels.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

FEBRUARY 11, 2025

Whether its cart abandonment, browse abandonment, or other key touchpoints, Wunderkind Identity ensures that every interaction is tailored to the individual. This not only enhances engagement but also drives significant revenue growth. This creates an annoying experience, especially when offering discounts to your current customers.

Harmony 130

Harmony Strategy Engagement Customer Engagement 130

Inside Retail

JANUARY 21, 2025

Australians are likely to become savvier in budgeting for treats, special occasions and milestone celebrations by purchasing gift cards in advance, ensuring they can treat themselves or others at an opportune moment. For retailers, this trend can lead to increased revenue and sales.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. Collaborations, such as partnerships with Disney, have contributed to product diversification, with several limited-edition series launched annually.

Marketing 130

Marketing Strategy Expansion Consumer 130

Inside Retail

NOVEMBER 14, 2022

“Delighting and surprising customers during an in-store customer journey, inspiring them to make a purchase, is one thing, but customers want to save time and access solutions that allow them to order ‘out of stock’ or ‘premium limited-edition’ products, as well.”.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JANUARY 5, 2023

While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement. It has a very powerful effect in building that initial customer relationship well before the customer engages with other more transactional platforms or experiences.”.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Retail Focus

JANUARY 2, 2025

While certain trends that were apparent this year may not be as key in 2025, others will continue into the next year and beyond, playing a major role in shaping customer demand. It is fair to say that retail has had its ups and down in 2024, with plenty of challenges accompanying the good times.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

NOVEMBER 5, 2024

Creating opportunities for human connection and creativity With automation at its best, human employees – rather than stocking shelves or scanning inventory – can engage in valuable conversations with shoppers, provide tailored recommendations, solve unique problems and validate the emotional needs of each individual.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. Consumers were asked to choose their favourite long sleeve polo colours and vote against other colours. Campaign objectives. Check it out here.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. SMS has enabled us to quickly communicate new product launches, promotions, and any exciting events to our customers.

Marketing 278

Marketing Promotion Flow Strategy 278

Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. Customers want clear product communication that demonstrates value, not just price.

Social Media 130

Social Media Promotion Engagement Consumer 130

Inside Retail

JANUARY 1, 2025

Upskilling on digital tools As retailers increasingly adopt technology to improve CX, staff must be comfortable using these tools: CX platforms: train your team to use tools like live chat systems or customer engagement platforms effectively.

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

DECEMBER 12, 2024

Certain products may have exceeded expectations, while others underperformed. Did certain channels, such as email marketing or social media, outperform others? Did customers engage with product recommendations, or were they ignored? Sales trends This time of year provides a unique lens into consumer behaviour.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

OCTOBER 5, 2021

Talkdesk Research found that 63 per cent of retail CX professionals expect contact centre agents to communicate with customers via social media channels, in one year, demonstrating more growth year over year than any other channel. Learn more about what is in store for the retail contact centre of the future.

Social Media 246

Social Media Customer Engagement Engagement Management 246

Creative Displays Now

NOVEMBER 20, 2024

For example, themes that align with pure and organic ingredients should be kept with similar products, as customers looking for those items may walk past the other options and only look at the organic products. You want customers to interact with your brand and form meaningful connections.

Beauty and Health 98

Beauty and Health Display Visual Merchandising Merchandising 98

Inside Retail

FEBRUARY 8, 2023

Retailers should adopt an omnichannel approach, so that online and offline do not compete but work together to complement each other and drive customer engagement. Digital signage provides flexibility and the ability to change a message in real time which can dramatically influence sales and increase basket size.

Display 233

Display Engagement Customer Engagement Tailored 233

Inside Retail

MARCH 14, 2024

In an era when consumers expect brands to respond rapidly to queries about products, delivery schedules and any other interaction, a growing number of retailers are turning to interactive voice response (IVR) systems to enhance customer experience. Speed is part of the user experience.

Customer Engagement 246

Customer Engagement Engagement Concept Consumer 246

Inside Retail

APRIL 19, 2024

I understand what our customer wants to see, and I create concepts before they become saturated. If others are doing it, it’s already outdated. You need to know their preferences, behaviours, and the platforms they frequent, and tailor your content and engagement strategies accordingly. What’s the secret to your success?

Social Media 246

Social Media Strategy Engagement Customer Engagement 246

Inside Retail

JULY 8, 2024

Sudden but not surprising The move comes four years after the company closed its physical stores in other markets around the world and turned its New York City, London, Sydney and Redmond locations into experience centres, as part of its strategic change in retail operations.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

MAY 3, 2021

It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. Energy consumption, inventory management, and customer experience are tightly interwoven in retail operations. Efficiency redefined. per cent, which represents an 18.7 Retail reinvented.

Social Media 279

Social Media Light Reimagine Engagement 279

Inside Retail

NOVEMBER 14, 2024

Many see their customer service team as providing a great customer experience. However, in reality, customer experience is embedded in every single function throughout the whole company. It should be approached with the same intensity as any other aspect, from site design to the quality of the products sold on the site. “To

Management 130

Management Customer Engagement Shopping Engagement 130

Inside Retail

JANUARY 12, 2023

In Singapore, people living in the same apartment building have created community Facebook accounts to perform group buys, discovering products that others in their building are buying. Yet a Forrester study indicated that even among social commerce leaders, fewer than 30 per cent were prioritising customer engagement in social commerce.

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Inside Retail

JULY 23, 2024

This feature enables interactive communication with JD’s mascot ‘Joy’ which helps enhance customer engagement and personalisation. While high-end labels choose AR as a space with a focus on brand stories, other retailers are exploring opportunities to offer different shopping experiences to boost sales on the device.

Fashion 278

Fashion Customer Engagement Shopping Space 278

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Balance 234

Balance Promotion Strategy Consumer 234

Retail Times

DECEMBER 6, 2024

One is centred around selling goods and services, while the other focuses on entertainment. However, these two sectors share surprising similarities, particularly when it comes to customer engagement, marketing strategies, and evolving to meet modern consumer demands. Lets explore some key parallels.

Customer Engagement 52

Customer Engagement Engagement Strategy Consumer 52

Inside Retail

FEBRUARY 11, 2024

The streetwear retailer is Australian-owned and operated, with a commitment to being a responsible, sustainable business that cares for its supply chain, people, and the planet, with a mission to inspire others to be 1 per cent better every day. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

Planning 264

Planning Strategy Expansion Shopping 264

Retail Focus

AUGUST 4, 2022

The past 2 years have resulted in some major changes to the retail industry, such as a significant increase in online shopping, the rise of localisation and other changes in consumer behaviours. Pre-pandemic, engagement with global environmental issues was mired in a false sense of security and widespread apathy.

Engagement 162

Engagement Customer Engagement Curate Shopping 162

Inside Retail

DECEMBER 20, 2021

Christmas has always been the major peak season for many retailers, but like so many other parts of business operations, the festive season has been impacted by significant changes since Covid hit, some of which may be permanent. If you cast your mind back to 2019, Christmas was business as usual. “E-commerce E-commerce was on a steady rise.

Gifts 246

Gifts Shopping Customer Engagement Consumer 246

Inside Retail

FEBRUARY 20, 2024

Australia, like many other regions, is witnessing a significant shift in consumer behaviour, with e-commerce playing an increasingly integral role in the retail landscape. AI algorithms can analyse vast amounts of customer data to understand preferences, predict behaviour, and offer personalised product recommendations.

Tailored 246

Tailored Social Media Strategy Target Market 246

Inside Retail

JANUARY 24, 2022

As seen in major supermarkets, click-and-collect and self-service kiosks are now an in-store fixture, although there are more retailers from other categories deploying similar initiatives, such as sporting goods retailers, DIY stores and home hypermarkets. Customers come back for the conversation.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

DECEMBER 8, 2022

The strategy aims to create better value and convenience for customers, resulting in deeper customer engagement across the board. Customers can now save $3 a month on the combined standalone pricing of both subscriptions. Further reading: Can Wesfarmers’ OnePass succeed where other membership programs failed?

Customer Engagement 130

Customer Engagement Engagement Strategy Other 130

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. This generated a new revenue stream, while simultaneously improving customer experience and ensuring brand safety.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246