Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform.

Customer Engagement 147

Customer Engagement Engagement Consumer Management 147

Inside Retail

JULY 27, 2021

We help identify what products to keep and what to remove and how to evolve the range over time using combinations of commercial, transactional and customer data,” explains Moore. “A A lot of category managers tend to think about the range they have, but not the combination of range and store. Download our white paper.

Management 234

Management Tailored Space Location 234

Retail Focus

JANUARY 2, 2025

Three strategies for success, will be offering Sensorial #IRL Escapism, creating Disruptive Spatial Narratives and strengthening brand loyalty through Connected Experience. Brands have had to change their strategies when it comes to disruptive retail and reset the way in which they segment spend to in how they show up on high streets.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Creative Displays Now

JANUARY 2, 2025

Investing in display strategies can help companies increase their influence and revenue. It’s crucial for sports and outdoor companies to implement display strategies catered to their target audiences and placed in the right location to attract attention. Read on for some of the best display strategies for this vibrant industry.

Outdoor 52

Outdoor Display Merchandising Strategy 52

Inside Retail

MARCH 10, 2025

. “This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said. Despite its rapid expansion, GMG remains focused on a localised approach, tailoring its retail strategies to consumer behaviours in Malaysia, Singapore and Indonesia.

Retail Marketing 130

Retail Marketing Marketing Planning Expansion 130

Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As We offer them a sort of digital canvas: retailers have their own strategy and we give them the digital medium to execute inside their stores.”.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster.

Other 130

Other Pattern Flow Customer Engagement 130

Inside Retail

JANUARY 1, 2025

Upskilling on digital tools As retailers increasingly adopt technology to improve CX, staff must be comfortable using these tools: CX platforms: train your team to use tools like live chat systems or customer engagement platforms effectively. Survey your team: understand their training needs and areas where theyd like more support.

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. For the modern retailer, the key to implementing these strategies is knowing your customers and understanding their needs.

Strategy 130

Strategy Customer Engagement Engagement Management 130

Inside Retail

JUNE 14, 2022

Delivery has become a clear indicator of retailer competence, defining the brand value as much as any other part of the customer engagement. Today’s customers are used to lightning-fast service and a poor delivery experience can be the dividing factor to turn a first-time shopper into a loyal customer.

Strategy 130

Strategy Social Media Management Consumer 130

Inside Retail

FEBRUARY 17, 2025

Japanese retailer Uniqlo is investing heavily in radio-frequency identification (RFID) technology to accelerate supply chain efficiencies, with an ambition to embed RFID into its global product range, facilitating improved inventory management and the customer self-checkout experience. What about actual customer behaviour?

Social Media 130

Social Media Department Stores Consumer Shopping 130

Inside Retail

JANUARY 21, 2025

This strategy allows for more efficient management of daily expenses while setting aside funds for those essential enjoyable moments. This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

NOVEMBER 5, 2024

Robots are great for routine, repetitive tasks, but they should not be used as substitutes for meaningful human engagement. The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. These Australian brands have told us exactly what prompted them to add SMS to their marketing strategy, along with which texting tactics have worked best for them so far.

Marketing 278

Marketing Promotion Flow Strategy 278

Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound.

Social Media 130

Social Media Promotion Engagement Consumer 130

Inside Retail

AUGUST 10, 2022

The foundations of our long-term growth strategy are now in place with our mobile app, loyalty program and first ‘owned brand’ all launched and scaling strongly in a market benefitting from the structural shift to e-commerce, which has seen us increase our active customer base by 90 per cent in two years.”.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Inside Retail

NOVEMBER 16, 2023

As the annual Black Friday Cyber Monday (BFCM) shopping season nears, it’s not too late to review strategies to optimise sales during this key annual retail festival. Review your strategy for abandoned carts Do you have an extra carrot to entice customers who abandoned their carts without completing the transaction?

Strategy 130

Strategy Engagement Planning Promotion 130

Inside Retail

JANUARY 2, 2024

Klaviyo – an intelligent marketing automation platform – has created the ultimate calendar with more than 150 key e-commerce dates to consider when planning and executing your year-long marketing strategy. Ready to deeply engage with your customers all year long? Ready to deeply engage with your customers all year long?

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

JUNE 5, 2022

At Cheetah Digital, our goal is to always get brands to focus on building out a zero-party data strategy. Have a robust data-collection strategy to support this. It requires a strategy that incentivises consumers to tell you about themselves willingly, with the permission to use that data. About Cheetah Digital.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. This includes access to customer data, which may be used for upcoming product and communication strategies. Cut through the noise. This is already happening,” she said. “In

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Remember the debate over e-commerce versus brick and mortar?

Social Media 279

Social Media Light Reimagine Engagement 279

Compliantia

JULY 4, 2023

Understanding how to manage seasonal sales and promotions is key to running a successful store. This job of managing promotions becomes more complex when you start adding multiple locations into the mix. This job of managing promotions becomes more complex when you start adding multiple locations into the mix.

Promotion 98

Promotion Location Management Customer Engagement 98

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey. Ludovic Dellazzeri: It is both paramount and symbiotic.

Engagement 278

Engagement Consumer Balance Concept 278

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Here are three ways an effective analytics strategy can unlock the value of data, backed by examples of retailers that have cracked the code. This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Consumer 147

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Our research globally shows a huge misalignment between customers and retailers regarding who should foot the bill for delivery charges.”

Balance 234

Balance Promotion Strategy Consumer 234

Retail Focus

NOVEMBER 7, 2022

Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. Fashion brands are also highlighting any activity related to sustainability as it aims at showing customers that it is actively seeking best practices related to sustainability.

Brand Management 130

Brand Management Fashion Management Perspective 130

Retail Focus

MAY 25, 2022

The news underlines the confidence in the Global Mutual managed scheme from the occupier community. Frasers Group has this week committed to open a new 8,500 sq ft Sports Direct store at Affinity Devon , the 100,000 sq ft outlet scheme in Bideford. This letting follows the opening of Quba and Co. in a new 1,500 sq ft store last month.

Outdoor 182

Outdoor Customer Engagement Space Engagement 182

Inside Retail

JULY 31, 2024

By consolidating multiple marketing functions into a single platform, you can reduce the complexity of managing multiple tools and integrations. With a centralised customer view across multiple touchpoints, it becomes easier to manage customer data in compliance with regulations. And these platforms ensure scalability.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

RetailMinded

FEBRUARY 24, 2021

Text message marketing has become increasingly popular but more so, purposeful and profitable for brands to introduce into their marketing strategies. Among the benefits of text messaging marketing include: An Increase In Selling Opportunities: Send promotions, discounts, and limited-time offers to grow revenue among opt-in customers.

Strategy 80

Strategy Marketing Customer Engagement Engagement 80

Inside Retail

MAY 16, 2021

While it is widely known that trusted customers engage early and are loyal and strong advocates, most organisations and leaders have low trust literacy. This lack of trust literacy is a growing area of opportunity for innovative retail leaders as it becomes an explicit priority in corporate strategies. Trust literacy.

Customer Engagement 147

Customer Engagement Strategy Shopping Engagement 147

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Social Media 147

Social Media Strategy Balance Engagement 147

Inside Retail

APRIL 12, 2022

Enabling new channels, understanding the yield from each channel, and personalising the path for each customer no matter how many channels they choose to use to complete their purchase is challenging for retailers but there are even more complex challenges emerging. . The intention of these models is to build an entire connected environment.

Strategy 147

Strategy Engagement Customer Engagement Space 147

Retail Focus

SEPTEMBER 17, 2024

By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business. Here are the key ways an eCommerce SEO agency can strengthen your customer retention strategy: 1.

Customer Retention 130

Customer Retention Tailored Strategy Customer Engagement 130

Inside Retail

JULY 25, 2024

For retailers, omnichannel commerce opens new avenues for sales and customer engagement. By offering online and offline sales channels, retailers open themselves up to more sales opportunities and, with the right tools, can gain a comprehensive view of customer behaviour, preferences, and purchasing patterns.

Harmony 162

Harmony Shopping Pattern Customer Engagement 162