Inside Retail

MARCH 10, 2025

The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. “This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said.

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Retail Marketing Marketing Planning Expansion 130

Inside Retail

JANUARY 1, 2025

Customer experience enhancements: start small, think big Use holiday insights to personalise CX The data gathered during the holiday season offers invaluable insights into customer behaviour and preferences. Targeted campaigns: segment customers into groups (e.g.,

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. some manages a supply chain spanning global sourcing, inventory management, and logistics. On the operational side, Oh!some The post Oh!some

Marketing 130

Marketing Strategy Expansion Consumer 130

Inside Retail

FEBRUARY 17, 2025

In late 2023, Salesforce reported that 59 per cent of consumers had shopped on social media, a massive jump from 15 per cent in 2021. In the US alone, TikTok shop garnered 1.1 Indeed, Amazon and retail tech companies are now investing in just walk in technologies that may further enhance the shopping experience.

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Social Media Department Stores Consumer Shopping 130

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. Yet many retailers are falling short, explains Mareile Osthus, CEO and co-founder of Humii, a platform that essentially X-rays retailers’ online customer experience. Being busy is “not an excuse.” “The

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Management Customer Engagement Shopping Engagement 130

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Balance Engagement Visual Merchandising Contrast 130

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers? ” No more these days, explains Hanns.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Merchandising 147

Merchandising Management Customer Engagement Engagement 147

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster.

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Other Pattern Flow Customer Engagement 130

Inside Retail

JANUARY 21, 2025

This strategy allows for more efficient management of daily expenses while setting aside funds for those essential enjoyable moments. This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Retail Focus

FEBRUARY 6, 2025

Brands must also maintain consistent messaging, aesthetics, and tone wherever customers engage, from website design to in-store signage. Real-time inventory visibility also helps shops avoid the frustration of selling out online while shelves remain fully stocked, or vice versa.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

JULY 23, 2024

Retailers are responding by investing in “hyper-personalisation”, using generative AI to develop campaigns and shopping suggestions in real time. Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities.

Social Media 288

Social Media Tailored Engagement Consumer 288

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Today, 73 per cent of shoppers say they shop across multiple platforms.

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Social Media Light Reimagine Engagement 279

Inside Retail

DECEMBER 20, 2021

People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days. But people were starting to shop for Christmas around that time. It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. E-commerce was on a steady rise.

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Gifts Shopping Customer Engagement Consumer 246

Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound.

Social Media 130

Social Media Promotion Engagement Consumer 130

Inside Retail

JULY 23, 2024

Retailers are responding by investing in “hyper-personalisation”, using generative AI to develop campaigns and shopping suggestions in real time. Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities.

Social Media 246

Social Media Tailored Engagement Consumer 246

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. They were able to link customer IDs and preference data like hobbies, tastes, and purchase intentions, to make the in-store shopping experience more customised.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. said Lupe Prada, Senior Trade Marketing Manager for Gumtree. Key Recommendations to maximise Value in E-commerce.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. The channel’s reach and popularity have extended to all corners of the world, including in Australia, where more brands and consumers are going mobile to not only communicate but shop.

Marketing 278

Marketing Promotion Flow Strategy 278

Inside Retail

JUNE 5, 2022

Customers are now just treating them with a healthy dose of scepticism. At the same time, they’re also far less tolerant of sub-standard shopping experiences, both online and in-store. Consumers want messages that recognise their shopping history. Loyalty program management is vital to keep customers coming back for more.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

JULY 25, 2024

Customers no longer distinguish between online and offline shopping; they demand a seamless, integrated experience across all channels. The rise of omnichannel commerce Omnichannel retailers offer shopping experiences across various sales channels – online, in-store, mobile, and more.

Harmony 162

Harmony Shopping Pattern Customer Engagement 162

Inside Retail

JANUARY 24, 2022

However, the past few years have also exposed what online shopping just cannot replicate – human interaction, experiential shopping and social connection. . “We observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Customers come back for the conversation. We are all inherently social beings.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Retail Focus

MAY 25, 2022

The news underlines the confidence in the Global Mutual managed scheme from the occupier community. This is making well-located outlets especially appealing as part of retail portfolios as brands navigate the changing shopping habits of the consumer public at large.”. This letting follows the opening of Quba and Co.

Outdoor 182

Outdoor Customer Engagement Space Engagement 182

Retail Focus

JANUARY 10, 2022

Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights. And finally – new income streams.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Retail Focus

AUGUST 25, 2024

From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Personalised Shopping Experiences One of the most significant impacts of retail digital transformation is the ability for retailers to offer highly personalised shopping experiences.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

MAY 16, 2021

Accelerated by technology, the advancement of online shopping and Covid-19, now more than ever, retailers are challenged to find new ways to remain relevant, be competitive and drive market share. Trust is ultimately the degree of confidence of a customer with uncertainty. No longer is the management of a trust crisis the focus.

Customer Engagement 147

Customer Engagement Strategy Shopping Engagement 147

Retail Focus

NOVEMBER 8, 2023

Wanting to ensure it could stay at the forefront of customer innovation and deliver exceptional, brand-rich shopping experiences, Pinalli recently undertook an ambitious investment programme across its store estate.

Customer Engagement 173

Customer Engagement Tailored Engagement Location 173

Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. It’s only once businesses have established effective data management that they can begin unlocking AI’s full potential.”

Management 162

Management Social Media Shopping Concept 162

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. There’s no stigma these days around thrift shopping, or secondhand shopping – that is going to be very, very common.”

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

JUNE 5, 2024

As head of e-commerce at Catch, one of Australia’s biggest online retailers, with $354 million in annual revenue last year, Kate Hatton makes decisions every day that influence the way millions of Australians shop online. Managing the website and managing emails and dipping my toe into Meta and Facebook and all that.”

Visual Merchandising 147

Visual Merchandising Contrast Customer Engagement Management 147

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. The trading update also confirmed that Myer’s board has been undertaking a comprehensive search for a new chief executive officer to build on and expand King’s customer-centric initiative.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Theatro

NOVEMBER 19, 2024

Driving Operational and Financial Success with Theatro GEN f lows Theatro GEN flows integrate Generative AI and TIVA with existing voice-controlled digital workflows, automatically initiating and managing complex operational processes with the worker through an intuitive conversational interface. competitive market.

Engagement 79

Engagement Flow Customer Engagement Balance 79

Inside Retail

AUGUST 8, 2022

Unified customer profiles backed by predictive insights help orchestrate personalised, multichannel engagement.”. Customers are overwhelmed with branded communications: email, SMS, push, traditional mail, and beyond. They are more likely to hunt for coupons in their inbox when it’s time to shop.

Customer Engagement 130

Customer Engagement Engagement Marketing Management 130

Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Getting the messaging – and the delivery timing – right is critical, he says. “If

Strategy 130

Strategy Customer Engagement Engagement Management 130

Inside Retail

SEPTEMBER 5, 2022

Retailers and brand owners both need to showcase their products in the best possible light for an optimum shopping experience – and also to stand out in a highly competitive and overcrowded online marketplace. About the author: Mark Blitenthall is manager of services and customer engagement at GS1 Australia.

Light 130

Light Customer Engagement Consumer Concept 130

Retail Focus

NOVEMBER 7, 2023

Hyperphysical experiences benefit retailers, particularly in appealing to the Gen Z audience, who seek more than just a transactional shopping process. The Hyperphysical Retail Revolution Hyperphysical retail is an innovative concept, heralding a new era in the world of luxury shopping. Hyperphysicality is not a temporary trend.

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Engagement Customer Engagement Layout Display 147