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Three practical solutions to drive brilliant customer engagement

Inside Retail

The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . When customer engagement is done right, brands can build customer loyalty by providing impactful, user-centric experiences.

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MAPIC 2024: Highlights of the 2024 Edition

Retail Focus

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

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What’s in store for retail in 2025?

Retail Focus

As the widespread, algorithmic-homogeneity becomes more pervasive – we also believe experiential retail will undergo a major reimagining, refocusing on design differentiation, visual artistry and amplifying the emotion of shopping. Finally, video content will dominate product detail pages, becoming essential for driving purchases.

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Reimagining tradition: Rive Gauche Pâtisserie embraces change in Singapore

Inside Retail

Sanae Inada, the General Manager of Rive Gauche, said this new branding initiative reflects the brand’s evolution over the last three decades. The delivery phenomenon During the height of the pandemic, the brand managed to weather the storm by focusing on partnering with delivery operators.

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The new trend in retail is hyper-efficiency

Inside Retail

With information gleaned from customers at each touchpoint, retailers are able to create an even more personalised and engaging shopping experience. Covid-19 and the changed demand-supply requirements kicked omnichannel into overdrive, forcing retailers to adapt and reimagine how they do business. Efficiency redefined.

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Cloud e-commerce offers a more agile future

Inside Retail

From maintaining supply chains to reimagining stores to safeguarding privacy, today’s retail and consumer goods companies are under constant pressure. To manage challenges while capitalising on e-commerce growth, retailers of all sizes are turning to the agility provided by the cloud. Secure online transactions and data privacy.

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Cynergy BPO gives Australian retailers an edge in e-commerce outsourcing

Inside Retail

Outsourcing reimagined: The Cynergy BPO difference Today’s e-commerce environment is unforgiving. Customers demand seamless, omnichannel experiences while businesses grapple with operational complexities that stretch across supply chain management, inventory control, and data-driven decision-making.

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