Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. We can switch on promotions and not get the same result as we did in 2023, Natale added.

Social Media 130

Social Media Promotion Engagement Consumer 130

Inside Retail

MARCH 10, 2025

“This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said. To manage regulatory hurdles, GMG has established a regional headquarters in Kuala Lumpur and an operational office in Singapore.

Retail Marketing 130

Retail Marketing Marketing Planning Expansion 130

Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As “Retailers need to reflect the tailored and personalised experience of online, but in-store.”. ” No more these days, explains Hanns.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. SMS has enabled us to quickly communicate new product launches, promotions, and any exciting events to our customers. For example, we can send a campaign to all customers.

Marketing 278

Marketing Promotion Flow Strategy 278

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster.

Other 130

Other Pattern Flow Customer Engagement 130

Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Merchandising 147

Merchandising Management Customer Engagement Engagement 147

Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Multi-channel marketing tools available today are built to deliver campaign analytics and manage workflow automation.

Management 147

Management Customer Engagement Engagement Marketing 147

Inside Retail

JANUARY 21, 2025

This strategy allows for more efficient management of daily expenses while setting aside funds for those essential enjoyable moments. This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

NOVEMBER 5, 2024

Robots are great for routine, repetitive tasks, but they should not be used as substitutes for meaningful human engagement. The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

DECEMBER 10, 2023

From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform customers where their eagerly anticipated purchase is at. This reinforces their confidence in the brand’s commitment to the overall customer experience.

Strategy 290

Strategy Flow Engagement Customer Engagement 290

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. The second was that the preference data they collected in the form of zero-party data can now be used for sales promotions in-store. Campaign objectives.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. So retailers really need to be careful with what they are promoting to ensure it does not conflict with their messaging.”

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. I can imagine [that] Nike would be fascinated to know who are doing their workouts, and what types, to position future products and promotions,” he said. Cut through the noise.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Inside Retail

JUNE 5, 2022

The great thing about this transformation success story is that to bolster its online experience, Purebaby shifted from focusing on purely promotional marketing to building up robust lifecycle programs. The brand did this to ensure the online experience was seamless for its new demanding digital customers. About Cheetah Digital.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

SEPTEMBER 22, 2024

That’s a remarkable conclusion,” observes Jessica Schanzer, lead product marketing manager at Klaviyo. “It It shows that so many marketers are literally missing out on using technology that already exists to empower their campaigns and customer interactions.”

Engagement 147

Engagement Marketing Customer Engagement Form 147

Retail Focus

MAY 3, 2023

Wunderkind’s 2023 [GL1] WunderkIndex Report conducted in-depth research of 99 UK eCommerce brands, analysing on-site shopping journeys and customer engagement across both email and text channels over a six-month period.

Light 130

Light Promotion Customer Engagement Tailored 130

Retail Focus

JULY 3, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. True luxury is characterised by durability and timeless design, often incorporating practices such as recycling materials, providing repair services, and promoting the resale of second-hand luxury goods. Ghalia BOUSTANI.

Engagement 162

Engagement Consumer Balance Promotion 162

Inside Retail

APRIL 14, 2024

In an industry with a very high percentage of female employees and, positively, strong representation in management ranks, there is still room at the top for many more women in leadership roles as CEO and company directors in major retailers. The retail industry accounts for 9.8 per cent of the total Australian workforce with around 1.5

Management 130

Management Retail Chains Department Stores Contrast 130

Inside Retail

JUNE 5, 2023

In a recent webinar with Inside Retail , Neilsen director, media analytics and consumer research, Shruthi Babu told attendees that, at a time when customers are increasingly feeling inflationary pressures, retail catalogues have become an important way for shoppers to make buying decisions.

Social Media 130

Social Media Shopping Form Promotion 130

Inside Retail

OCTOBER 7, 2024

When Domino Pizza Enterprises identified the need for a high-performance, automated digital marketing system that could deliver highly sophisticated customer relationship management, it had the challenge of finding a smart, agile solution that could amplify results at the national and local levels with minimal effort.

Marketing 130

Marketing Management Flow Customer Engagement 130

Creative Displays Now

JANUARY 2, 2025

Improves inventory management: Sorting products according to brand can make it easier to restock shelves and keep track of stock levels, which helps companies ensure their products are readily available. For example, displays promoting snowboards, gloves and skiing equipment would entice passersby in winter.

Outdoor 52

Outdoor Display Merchandising Strategy 52

Inside Retail

APRIL 23, 2023

Blockchain technology offers a secure and decentralised way to store and manage data, ensuring that loyalty program rewards and points cannot be tampered with or fraudulent. Additionally, the use of NFTs can help increase customer engagement, as they can be collected and traded by loyal customers.

Gifts 130

Gifts Engagement Social Media Art 130

Inside Retail

NOVEMBER 7, 2023

The four-day-long omnichannel shopping festival Black Friday Cyber Monday (BFCM) – one of the peak retail trading seasons for Australian retailers – provides a massive opportunity not only to optimise sales but to strategically attract new customers. Employing the right strategies before, during, and long after BFCM is crucial.

Flow 130

Flow Engagement Promotion Strategy 130

Inside Retail

SEPTEMBER 21, 2023

What’s critical to being BFCM-ready is the understanding that this event – formerly characterised by multiple discount codes and hurriedly sent emails – has evolved into a well-structured strategic endeavour as retailers assemble cross-functional teams, chart out detailed promotional strategies and methodically segment their customer base.

Engagement 130

Engagement Strategy Promotion Customer Engagement 130

Inside Retail

JANUARY 2, 2024

Jia Lee, senior content marketing manager at Klaviyo, says the company’s suite of tools – including email marketing , SMS marketing , mobile push, reviews, and customer data platform (CDP) – can help brands optimise their campaigns and engagement through memorable occasions during the year.

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. So retailers really need to be careful with what they are promoting to ensure it does not conflict with their messaging.”

Balance 130

Balance Promotion Strategy Consumer 130

Drytac

NOVEMBER 15, 2021

Authored by Shaun Holdom, Global Product Manager at Drytac. But when it comes to Christmas, or indeed any other seasonal promotional graphics, it is critically important to remember the fact that the solutions need to be short-term, easy to apply, and easy to remove, as well as fit in with traditional branded longer-term graphics.

Promotion 98

Promotion Display Customer Engagement Location 98

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Social Media 147

Social Media Strategy Balance Engagement 147

Parcel Pending

APRIL 25, 2024

This blog will explore the trends currently impacting plumbing distributors and wholesalers, as well as share ways to improve your business’s inventory and supply management to deliver more value for your customers and contractors – in 2024 and beyond. In 2023, it managed an impressive 52.3 Sources: Krawcke, Nicole. Dormido, H.,

Management 52

Management Outdoor Social Media Marketing 52

Retail Focus

SEPTEMBER 17, 2024

Factors like fast page load times, mobile responsiveness, and easy navigation are essential, and an eCommerce SEO agency ensures these elements are well-optimized to keep your customers engaged. A well-optimized, trustworthy website encourages customers to feel confident in making repeat purchases.

Customer Retention 130

Customer Retention Tailored Strategy Customer Engagement 130

Inside Retail

NOVEMBER 27, 2023

As we edge closer to 2024, this phygital wave is being propelled by a raft of emerging technologies that promise to redefine the contours of retail operations, marketing strategies and customer engagement paradigms. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Engagement Shopping Pattern 147

Retail Focus

NOVEMBER 7, 2023

Bottega Veneta ‘s maze in Seoul and Mulberry’s pop-up promoting their new Softie bag. Shopper data enables retailers to provide tailored experiences based on customer demographics, purchase history, and browsing behavior. Personalized recommendations and interactive displays enhance customer engagement.

Engagement 147

Engagement Customer Engagement Layout Display 147

RetailMinded

FEBRUARY 24, 2021

When was the last time you received a promotional text message from a retailer, restaurant or other company you opted into? Among the benefits of text messaging marketing include: An Increase In Selling Opportunities: Send promotions, discounts, and limited-time offers to grow revenue among opt-in customers. In Conclusion .

Strategy 80

Strategy Marketing Customer Engagement Engagement 80

Compliantia

MARCH 31, 2023

A merchandising plan is a detailed strategy or blueprint that outlines how you should select, manage, price, present, and promote the products at your store to elevate the customer experience, create the maximum ROI, boost your brand value, and optimize inventory levels. Let’s get started.

Merchandising 97

Merchandising Planning Visual Merchandising Display 97

Inside Retail

NOVEMBER 16, 2023

This week the company shares five winning strategies that retailers can implement – right now – to optimise customer engagement and sales during this crucial upcoming peak retail season. BFCM is an intense period for all retailers and customer behaviour can be impacted by many factors.

Strategy 130

Strategy Engagement Planning Promotion 130

Inside Retail

DECEMBER 7, 2021

Lush shops not just invite but demand that the customer engages its products with sight, smell, and touch, and while they are at the high end of my price tolerance, the products are well differentiated and superbly showcased. In this location, Lush isn’t a traditional ‘inline’ store but a freestanding box in the common area.

Shopping 130

Shopping Circulation Customer Engagement Management 130