Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Merchandising 147

Merchandising Management Customer Engagement Engagement 147

Retail Focus

DECEMBER 12, 2024

Numerous conferences and sessions held over the first two days provided a comprehensive overview of market trends, featuring many exclusive international speakers. Retail investment has been especially driven by the strong performance of the Italian, Portuguese, and Spanish markets, alongside robust results in the UK.

Expansion 264

Expansion Retail Space Space Marketing 264

Inside Retail

DECEMBER 10, 2023

From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform customers where their eagerly anticipated purchase is at. This reinforces their confidence in the brand’s commitment to the overall customer experience.

Strategy 290

Strategy Flow Engagement Customer Engagement 290

Inside Retail

JULY 12, 2023

In the ever-evolving landscape of digital marketing , the demise of third-party cookies has emerged as a game-changing shift for marketers worldwide. Here’s a look at how the shift to a cookieless future will reshape marketing strategies, empower consumers, and enable personalised experiences that prioritise data privacy and trust.

Marketing 130

Marketing Customer Engagement Advertising Consumer 130

Inside Retail

JANUARY 2, 2024

Keeping track of all the seasonal events can be overwhelming, and missing just one or two key marketing moments may mean passing up an opportunity to inspire your customers to shop with your brand. These dates can inspire marketers to think outside the box and create opportunities they might not have considered. “You

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As We work alongside marketers and store-improvement teams from building the vision for in-store digital signage to deploying it.”

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JUNE 5, 2022

The great thing about this transformation success story is that to bolster its online experience, Purebaby shifted from focusing on purely promotional marketing to building up robust lifecycle programs. The brand did this to ensure the online experience was seamless for its new demanding digital customers. About Cheetah Digital.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. They were able to link customer IDs and preference data like hobbies, tastes, and purchase intentions, to make the in-store shopping experience more customised.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

AUGUST 2, 2023

In our third video presentation from the unified commerce platform Shopline, Zimpul owner Peter Lodewijks joins Jon Levy, country manager for Shopline Australia, to discuss the importance of unified commerce as a significant advancement beyond omnichannel systems. Learn more about Shopline Australia here.

Marketing 130

Marketing Management Engagement Gifts 130

Inside Retail

JULY 23, 2024

Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.

Social Media 288

Social Media Tailored Engagement Contrast 288

Inside Retail

OCTOBER 5, 2021

Powering retail growth: the next generation of contact centres presents the most important retail customer service statistics and insights in the market, painting a picture of what the future of retail contact centres looks like. About the author: Andrew Antal is Head of Marketing at Talkdesk APAC. .

Social Media 246

Social Media Customer Engagement Engagement Management 246

Inside Retail

AUGUST 10, 2022

The foundations of our long-term growth strategy are now in place with our mobile app, loyalty program and first ‘owned brand’ all launched and scaling strongly in a market benefitting from the structural shift to e-commerce, which has seen us increase our active customer base by 90 per cent in two years.”.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Compliantia

JULY 4, 2023

Understanding how to manage seasonal sales and promotions is key to running a successful store. This job of managing promotions becomes more complex when you start adding multiple locations into the mix. This job of managing promotions becomes more complex when you start adding multiple locations into the mix.

Promotion 98

Promotion Location Management Customer Engagement 98

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Strategy 147

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. This generated a new revenue stream, while simultaneously improving customer experience and ensuring brand safety.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

JULY 23, 2024

Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.

Social Media 246

Social Media Tailored Engagement Contrast 246

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Engagement 278

Engagement Consumer Balance Concept 278

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Armed with this information, configured into charts and interactive maps, managers can quickly identify trends, dig deeper into individual threads (such as employee benefits) and respond to any emerging staff issues in real-time.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Inside Retail

SEPTEMBER 22, 2024

Retail marketers are actively seeking AI solutions that will boost creativity and engagement. Intelligent marketing automation platform Klaviyo has just released online a research paper The AI Trends Report For Ecommerce Marketers. Download the AI Trends Report For Ecommerce Marketers research paper here.

Engagement 147

Engagement Marketing Customer Engagement Form 147

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

JULY 31, 2024

By consolidating multiple marketing functions into a single platform, you can reduce the complexity of managing multiple tools and integrations. With a centralised customer view across multiple touchpoints, it becomes easier to manage customer data in compliance with regulations.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

AUGUST 8, 2022

Gartner recently published two new reports to help buyers identify solutions for their campaign creation, orchestration, execution, and measurement; The Magic Quadrant and Critical Capabilities for Multichannel Marketing Hubs (MMH), July 2022. Manage data ethically and secure to satisfy end-customer privacy concerns.

Customer Engagement 130

Customer Engagement Engagement Marketing Management 130

RetailMinded

FEBRUARY 24, 2021

Text message marketing has become increasingly popular but more so, purposeful and profitable for brands to introduce into their marketing strategies. Among the benefits of text messaging marketing include: An Increase In Selling Opportunities: Send promotions, discounts, and limited-time offers to grow revenue among opt-in customers.

Strategy 80

Strategy Marketing Customer Engagement Engagement 80

Inside Retail

OCTOBER 7, 2024

When Domino Pizza Enterprises identified the need for a high-performance, automated digital marketing system that could deliver highly sophisticated customer relationship management, it had the challenge of finding a smart, agile solution that could amplify results at the national and local levels with minimal effort.

Marketing 130

Marketing Management Flow Customer Engagement 130

Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim.

Gifts 246

Gifts Shopping Customer Engagement Consumer 246

Inside Retail

OCTOBER 26, 2023

Lightspeed is a single platform for point-of-sale, payment processing, inventory management and reporting which also includes tools for e-commerce and marketing. Determining how customers engage with specific product categories should shape resource allocation within online shopping platforms, she advises.

Shopping 246

Shopping Engagement Consumer Gifts 246

Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Getting the messaging – and the delivery timing – right is critical, he says. “If

Strategy 130

Strategy Customer Engagement Engagement Management 130

Retail Focus

AUGUST 25, 2024

This approach harnesses data to craft personalized marketing, product recommendations tailored to individual preferences, and shopping experiences uniquely designed for each consumer. Thus, this class of personalization improves customer engagement and boosts the probability of repeat purchases, thereby strengthening brand loyalty.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

JANUARY 24, 2022

observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Even though the proportion of cash payments in Australia is decreasing, many key retailers have chosen to not turn customers away with restricted payment options. Customers come back for the conversation. There will always be space for physical retail.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

OCTOBER 27, 2024

Transparent communication : Include privacy-compliant banners that inform customers of data collection practices, making it easy for them to understand and manage their preferences. Opt-in opportunities : Allow customers to control how they engage with your brand by providing options for SMS, email, or web and app push notifications.

Engagement 130

Engagement Strategy Customer Engagement Promotion 130

Inside Retail

SEPTEMBER 5, 2022

GS1 Australia also offers Content Creation, a service that helps brand owners produce, manage and share product images and all on-pack data for digital marketing and e-commerce. . About the author: Mark Blitenthall is manager of services and customer engagement at GS1 Australia. Find out more.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Inside Retail

MARCH 3, 2024

Technologies like Automated Mobile Robots (AMRs) not only enhance operational capacity but also optimize inventory management, making the supply chain more efficient and resilient while improving working conditions and productivity for employees in the supply chain. Sustainability is also a significant consideration.

Gifts 130

Gifts Customer Engagement Tailored Management 130

Inside Retail

JULY 25, 2024

For retailers, omnichannel commerce opens new avenues for sales and customer engagement. By offering online and offline sales channels, retailers open themselves up to more sales opportunities and, with the right tools, can gain a comprehensive view of customer behaviour, preferences, and purchasing patterns.

Harmony 162

Harmony Shopping Pattern Customer Engagement 162

Inside Retail

JUNE 5, 2024

“I actually think e-commerce as a subject matter will dissolve to some degree because, as it’s more and more understood within retail businesses, it will be more deeply embedded in the same way that store management and visual merchandising is today,” Hatton told Inside Retail in a recent interview. “I

Visual Merchandising 147

Visual Merchandising Contrast Customer Engagement Management 147

Retail Focus

MARCH 2, 2022

When it comes to the need to systematize and manage the customer details, finding banking and finance software helps to simplify sales operations and improve. Let’s look at strategies to improve your customer relationship management system (CRM). 2. Boost Customer Engagement.

Management 130

Management Advertising Strategy Engagement 130

Retail Focus

SEPTEMBER 5, 2024

From the use of chatbots to direct customers to the correct department while shopping on their mobile device or computer, through to sophisticated inventory management that helps retailers operate easier, the potential for AI in retail is far-reaching. AI offers a wide range of benefits for retailers.

Management 162

Management Social Media Shopping Concept 162

Inside Retail

MAY 16, 2021

Accelerated by technology, the advancement of online shopping and Covid-19, now more than ever, retailers are challenged to find new ways to remain relevant, be competitive and drive market share. Trust is ultimately the degree of confidence of a customer with uncertainty. No longer is the management of a trust crisis the focus.

Customer Engagement 147

Customer Engagement Strategy Shopping Engagement 147