Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Multi-channel marketing tools available today are built to deliver campaign analytics and manage workflow automation.

Management 147

Management Customer Engagement Engagement Marketing 147

Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Merchandising 147

Merchandising Management Customer Engagement Engagement 147

Retail Focus

JANUARY 2, 2025

He added: As digital channels grow more fragmented, in-person brand activations will offer a unique opportunity to forge deeper connections with customers, creating memorable, immersive experiences difficult to replicate online. This also links to the increasingly visible conscientious and sustainable decision making of their customers.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. some manages a supply chain spanning global sourcing, inventory management, and logistics. On the operational side, Oh!some

Marketing 130

Marketing Strategy Expansion Consumer 130

Inside Retail

NOVEMBER 14, 2024

The most common consumer pain points uncovered are where customers engage with the retailer to gather information. “It It really starts with having FAQs, which explain half of customers’ questions. It comes down to managing expectations. It is super easy to lose a customer if you mess up things.

Management 130

Management Customer Engagement Shopping Engagement 130

Inside Retail

MARCH 10, 2025

“This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said. To manage regulatory hurdles, GMG has established a regional headquarters in Kuala Lumpur and an operational office in Singapore.

Retail Marketing 130

Retail Marketing Marketing Planning Expansion 130

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster.

Other 130

Other Flow Pattern Customer Engagement 130

Inside Retail

NOVEMBER 5, 2024

Robots are great for routine, repetitive tasks, but they should not be used as substitutes for meaningful human engagement. The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Personalisation is a key to engagement. “Retailers need to reflect the tailored and personalised experience of online, but in-store.”.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JANUARY 21, 2025

This strategy allows for more efficient management of daily expenses while setting aside funds for those essential enjoyable moments. This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Compliantia

JULY 4, 2023

Understanding how to manage seasonal sales and promotions is key to running a successful store. This job of managing promotions becomes more complex when you start adding multiple locations into the mix. This job of managing promotions becomes more complex when you start adding multiple locations into the mix.

Promotion 98

Promotion Location Management Customer Engagement 98

Retail Focus

FEBRUARY 6, 2025

Brands must also maintain consistent messaging, aesthetics, and tone wherever customers engage, from website design to in-store signage. By strengthening brand affinity, a holistic loyalty programme boosts retention and lifetime value. Consistency in Branding and Messaging Omnichannel service extends beyond technology.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

FEBRUARY 17, 2025

Japanese retailer Uniqlo is investing heavily in radio-frequency identification (RFID) technology to accelerate supply chain efficiencies, with an ambition to embed RFID into its global product range, facilitating improved inventory management and the customer self-checkout experience. What about actual customer behaviour?

Social Media 130

Social Media Department Stores Consumer Shopping 130

Inside Retail

JANUARY 1, 2025

Upskilling on digital tools As retailers increasingly adopt technology to improve CX, staff must be comfortable using these tools: CX platforms: train your team to use tools like live chat systems or customer engagement platforms effectively.

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

DECEMBER 10, 2023

From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform customers where their eagerly anticipated purchase is at. This reinforces their confidence in the brand’s commitment to the overall customer experience.

Strategy 290

Strategy Flow Engagement Customer Engagement 290

Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound.

Social Media 130

Social Media Promotion Engagement Consumer 130

Inside Retail

OCTOBER 5, 2021

The future of customer service channels: Social media as a customer service channel will surpass email and voice. Besides being held accountable for customer relationship and revenue generation key performance indicators (KPIs), agents are expected to manage interactions across more channels than before.

Social Media 246

Social Media Customer Engagement Engagement Management 246

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. They were able to link customer IDs and preference data like hobbies, tastes, and purchase intentions, to make the in-store shopping experience more customised.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Retail Focus

NOVEMBER 7, 2022

Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. Fashion brands are also highlighting any activity related to sustainability as it aims at showing customers that it is actively seeking best practices related to sustainability.

Brand Management 130

Brand Management Fashion Management Perspective 130

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

JULY 23, 2024

AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls. Amazon is already using AI to adjust prices by up to 20 per cent depending on rival pricing.

Social Media 288

Social Media Tailored Engagement Consumer 288

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Consumer 147

Inside Retail

MAY 3, 2021

It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. Energy consumption, inventory management, and customer experience are tightly interwoven in retail operations. Efficiency redefined. per cent, which represents an 18.7

Social Media 279

Social Media Light Reimagine Engagement 279

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. SMS has enabled us to quickly communicate new product launches, promotions, and any exciting events to our customers.

Marketing 278

Marketing Promotion Flow Strategy 278

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

JUNE 5, 2022

Create a craving: When customers want to participate in your loyalty program, you need to do more than incentivising transactions. Loyalty program management is vital to keep customers coming back for more. Discover more about these trends and what it takes to future-proof your customer loyalty strategy here.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

MARCH 6, 2023

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond.

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. said Lupe Prada, Senior Trade Marketing Manager for Gumtree. Key Recommendations to maximise Value in E-commerce.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Armed with this information, configured into charts and interactive maps, managers can quickly identify trends, dig deeper into individual threads (such as employee benefits) and respond to any emerging staff issues in real-time.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Inside Retail

JULY 23, 2024

AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls. Amazon is already using AI to adjust prices by up to 20 per cent depending on rival pricing.

Social Media 246

Social Media Tailored Engagement Consumer 246

Retail Focus

MAY 25, 2022

The news underlines the confidence in the Global Mutual managed scheme from the occupier community. Frasers Group has this week committed to open a new 8,500 sq ft Sports Direct store at Affinity Devon , the 100,000 sq ft outlet scheme in Bideford. This letting follows the opening of Quba and Co. in a new 1,500 sq ft store last month.

Outdoor 182

Outdoor Customer Engagement Space Engagement 182

Inside Retail

JULY 31, 2024

By consolidating multiple marketing functions into a single platform, you can reduce the complexity of managing multiple tools and integrations. With a centralised customer view across multiple touchpoints, it becomes easier to manage customer data in compliance with regulations.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. The trading update also confirmed that Myer’s board has been undertaking a comprehensive search for a new chief executive officer to build on and expand King’s customer-centric initiative.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Retail Focus

SEPTEMBER 7, 2022

Toby Tait, Director Asset Management at Hammerson, said: “ JD Sports more than doubling the size of its store is a clear indication of the confidence brands have in Bullring as Birmingham’s premier retail and leisure destination.

Department Stores 182

Department Stores Customer Engagement Accessories Accessories 182

Inside Retail

JANUARY 24, 2022

observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Even though the proportion of cash payments in Australia is decreasing, many key retailers have chosen to not turn customers away with restricted payment options. Customers come back for the conversation. There will always be space for physical retail.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162