Retail Focus

FEBRUARY 6, 2025

Brands must also maintain consistent messaging, aesthetics, and tone wherever customers engage, from website design to in-store signage. Customers increasingly expect to return items purchased online to any physical location, or vice versa, without hassle.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

JULY 8, 2024

Sudden but not surprising The move comes four years after the company closed its physical stores in other markets around the world and turned its New York City, London, Sydney and Redmond locations into experience centres, as part of its strategic change in retail operations.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. To navigate this turbulence, supply-chain optimisation will be a critical investment for retailers next year.

Other 130

Other Pattern Flow Customer Engagement 130

Inside Retail

JANUARY 1, 2025

Targeted campaigns: segment customers into groups (e.g., Dynamic content: optimise your website and email communications to display content that aligns with customer preferences, such as location-based offers or recently viewed products.

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Retail Focus

DECEMBER 6, 2024

Understanding the Seamless Retail Customer Experience A seamless retail customer experience ensures that every interaction between a customer and a brand feels consistent, intuitive, and valuable. For example: A customer who recently browsed sneakers on your website might receive an email showcasing trending sneaker styles.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

JULY 23, 2024

Partnering with experts can help – ShopBazar is a sustainable seller that re-sells collected returned products, and Happy Returns provides box-free, label-free solutions across thousands of physical locations.

Social Media 288

Social Media Tailored Engagement Consumer 288

Inside Retail

DECEMBER 12, 2024

Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

MAY 3, 2021

It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. In physical locations, these solutions will create a comfortable, engaging retail environment, improving lighting, air quality and safety. Efficiency redefined.

Social Media 279

Social Media Light Reimagine Engagement 279

Inside Retail

JULY 27, 2021

They may not realise that what might work in a large store is not necessarily what is needed in a small store or the varying requirements across stores in different location types.”. “A lot of category managers tend to think about the range they have, but not the combination of range and store.

Management 234

Management Tailored Space Location 234

Retail Focus

JANUARY 10, 2022

Starbucks is a global leader in this respect, crunching disparate data streams such as location, demographics, nearby offices and colleges, to test the potential success of new stores. As a result, over a quarter of a million people have been with the company for more than ten years, which is partly attributed to data insights.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Retail Focus

MARCH 7, 2023

Customers can test and try all sporting category equipment, footwear, and apparel from top brands such as Adidas, Kettler, Hoka, and Puma. At the heart of the store concept is a new ‘hub’ where customers engage with SPORT 2000’s team of experts for a conversation starter, sharing stories, and picking up the best advice.

Concept 182

Concept Expansion Engagement Merchandising 182

Inside Retail

JULY 23, 2024

Partnering with experts can help – ShopBazar is a sustainable seller that re-sells collected returned products, and Happy Returns provides box-free, label-free solutions across thousands of physical locations.

Social Media 246

Social Media Tailored Engagement Consumer 246

Retail Focus

MAY 25, 2022

Nicky Lovell, Head of Outlets and Retail Business Development at Global Mutual comments: “Retailers are increasingly moulding portfolios to enhance overall brand visibility and grow customer engagement; outlet settings are an important part of that strategy and offer improved lease flexibility with rental commitment that is aligned to sales success.

Outdoor 182

Outdoor Customer Engagement Space Engagement 182

Retail Focus

SEPTEMBER 7, 2022

The work we do to drive customer engagement through events, pop-ups and collaborations gives brands confidence to continue to invest in this key national destination, maintaining and growing our relevance as customer habits change.”.

Department Stores 182

Department Stores Customer Engagement Accessories Accessories 182

Inside Retail

SEPTEMBER 2, 2024

LD: We conduct extensive research and are consistently engaging with hairdressers and consumers all over the world to ensure we capture the needs of all hair types. IR : Can you talk about any notable partnerships or collaborations that have enhanced Ghd’s brand presence and customer engagement?

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. LSKD recently took this concept on the road with its BAF (Big As F*ck) Bus, a pop-up on wheels.

Planning 264

Planning Strategy Expansion Shopping 264

Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels).

Customer Engagement 173

Customer Engagement Tailored Engagement Location 173

Retail Times

JUNE 21, 2021

is standardising on Qlik Sense® Enterprise SaaS for in-store reporting, expanding access to near real-time data for store managers and associates in its 650+ store locations across the United States and EMEA. Qlik® has announced that Urban Outfitters, Inc. The roll out of Qlik’s cloud analytics will help Urban Outfitters, Inc.

Customer Engagement 105

Customer Engagement Location Engagement Management 105

Retail Focus

JUNE 16, 2023

This scarcity creates a sense of urgency and exclusivity, driving customer engagement and brand loyalty. Consistency in storytelling helps maintain the brand’s identity across different luxury pop-up locations. The location of a pop-up store corresponds to the brand’s luxurious positioning.

Social Media 264

Social Media Artistic Fashion Display 264

Inside Retail

MARCH 6, 2023

She also highlighted the use of immersive technologies, such as Outernets, an Israeli retail tech company that is being used to enhance customer engagement, and capture customer data and foot traffic. If you’re in the wrong location, or have negotiated a bad lease, [it] can [bring the brand] down,” she said.

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI , bridges this gap by seamlessly upskilling the natural capabilities of the frontline workforce, allowing them to focus on customer engagement without the distraction of seeking out information.” Balancing these expectations with cost-effective service delivery presents a significant challenge.

Engagement 79

Engagement Flow Customer Engagement Balance 79

Inside Retail

JUNE 13, 2024

We have established the purchasing, we have established the supply chain, and we have all these valuable store locations which can offer multiple reasons for customers to come in – for the activities going on, the interesting promotions. Stores are a real environment for people to get together, and that is most important.”

Promotion 260

Promotion Engagement Shopping Customer Engagement 260

Inside Retail

JUNE 3, 2021

Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector. You can automate this process using smart, real-time messaging, and location technology.

Location 147

Location Customer Engagement Advertising Shopping 147

Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Furthermore, the company can then reward loyal customers with, for example, a voucher for the concession stand.

Strategy 130

Strategy Customer Engagement Engagement Management 130

Inside Retail

MAY 19, 2023

Wilson Sporting Goods Co recently unveiled its first retail store in California, located within the well-known Third Street Promenade shopping district in Santa Monica. The 4,500 square foot space is the company’s first bricks-and-mortar location on the West Coast. This changes the classic retail model of purchasing and reselling.

Sporting Goods 130

Sporting Goods Marketing Social Media Engagement 130

Creative Displays Now

NOVEMBER 20, 2024

Include Interactive Elements to Build a Connection Interactive elements keep customers engaged with your display and have a ripple effect on brand loyalty. It makes it easier for shoppers to locate the products they need without searching the entire store.

Beauty and Health 98

Beauty and Health Display Visual Merchandising Merchandising 98

Retail Focus

AUGUST 25, 2024

Thus, this class of personalization improves customer engagement and boosts the probability of repeat purchases, thereby strengthening brand loyalty. Enhanced Customer Experience: Chatbots enhance the shopping journey. Enhancing Customer Engagement Through Technology Digital tools have transformed retailer-customer interactions.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

MARCH 26, 2023

Amazon and Panera, the US bakery-cafe chain, have teamed up to help customers pay for orders and access rewards with just the palm of their hands. That’s over 66 million Americans dining in or taking away at more than 2,100 locations across the country. In June last year, the company said that more than 69 locations in the U.S.

Location 130

Location Perspective Customer Engagement Retail Chains 130

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

Social Media 246

Social Media Engagement Consumer Artistic 246

Inside Retail

FEBRUARY 16, 2022

Best Buy is bridging the on- and offline personalisation space with its app, which enters ‘local store’ mode and sends relevant personalised push notifications, tailoring the experience to the location’s inventory. Those that are successful possess the ability to quickly design and deliver great customer outcomes.

Tailored 130

Tailored Customer Engagement Engagement Merchandising 130

Inside Retail

FEBRUARY 17, 2022

Since the pandemic started, retail brands have been forced to make the shift to digital at warp speed – prioritising a major shift towards online purchases, customer engagement and social amplification in order to maintain relevance in this brave new world.

Social Media 231

Social Media Fashion Strategy Engagement 231

Retail Focus

JULY 3, 2024

Luxury brands might strategically select unconventional locations for their pop-up stores or engage in collaborations with artists, designers, or other brands to generate buzz and attract diverse customer segments. The post Harnessing Sustainable Luxury Pop-Up Stores appeared first on Retail Focus - Retail Design.

Engagement 162

Engagement Consumer Balance Promotion 162

Drytac

NOVEMBER 15, 2021

Applications of this kind are primarily used to maximise customer engagement – whether that is a brand seeking to connect with consumers about special offers on products, or a retailer creating a festive window display to try and entice shoppers inside the store.

Promotion 98

Promotion Display Customer Engagement Location 98

Inside Retail

SEPTEMBER 16, 2021

“Having an NDC is incredibly important to ensure we can accommodate the growth of online, providing the service levels our customers expect from Myer whether they shop online or in-store,” he said. CBD locations were particularly hard hit, with comparable store sales down 22.3 CBD stores take a hit. per cent year on year.

Planning 130

Planning Department Stores Customer Engagement Location 130

VMS

DECEMBER 20, 2022

In a shuffling of the cards, Maison Hermès left its longtime location for a new 20,250-square-foot gem on Madison Avenue. Located on what is quickly becoming an important retail crossroad, Wilson joins the likes of Ulta Beauty and Lululemon at the intersection of East 86th Street and Third Avenue. Advertisement. KEVIN SCOTT.

Curate 106

Curate Sporting Goods Advertising Accessories 106

Inside Retail

JUNE 14, 2022

Delivery has become a clear indicator of retailer competence, defining the brand value as much as any other part of the customer engagement. Today’s customers are used to lightning-fast service and a poor delivery experience can be the dividing factor to turn a first-time shopper into a loyal customer.

Strategy 130

Strategy Social Media Management Consumer 130

Inside Retail

JULY 18, 2023

They expect tailored content that aligns with their lifestyle, irrespective of location, preferred device or even time – placing greater strain on today’s stores. In the store of tomorrow, technology and innovation play a lead role in enhancing the customer experience and delivering improved outcomes.

Consumer 130

Consumer Fashion Customer Engagement Shopping 130