Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers?

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Engagement Customer Engagement Strategy Promotion 289

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Today, 73 per cent of shoppers say they shop across multiple platforms.

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Inside Retail

OCTOBER 13, 2024

Keith Wong: All our Charles & Keith flagships are situated in key shopping destinations with a brand-aligned image and an elevated positioning. IR: How do you see these flagship stores contributing to your overall brand awareness and customer engagement strategies in the Asian market?

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Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. If (the customer) cant get it from you quickly, they can get it from someone else.

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Retail Focus

DECEMBER 6, 2024

For example: A customer who recently browsed sneakers on your website might receive an email showcasing trending sneaker styles. Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly.

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Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

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Retail Focus

MAY 25, 2022

Nicky Lovell, Head of Outlets and Retail Business Development at Global Mutual comments: “Retailers are increasingly moulding portfolios to enhance overall brand visibility and grow customer engagement; outlet settings are an important part of that strategy and offer improved lease flexibility with rental commitment that is aligned to sales success.

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Inside Retail

FEBRUARY 17, 2022

Since the pandemic started, retail brands have been forced to make the shift to digital at warp speed – prioritising a major shift towards online purchases, customer engagement and social amplification in order to maintain relevance in this brave new world. Another dimension for shoppers.

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Inside Retail

JANUARY 24, 2022

However, the past few years have also exposed what online shopping just cannot replicate – human interaction, experiential shopping and social connection. . “We Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person. We are all inherently social beings.

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Retail Focus

JANUARY 10, 2022

Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights. And finally – new income streams.

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Creative Displays Now

NOVEMBER 20, 2024

Include Interactive Elements to Build a Connection Interactive elements keep customers engaged with your display and have a ripple effect on brand loyalty. It also reduces any frustrations the customer may have when checking out your product line.

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Retail Focus

DECEMBER 12, 2023

This increase in visibility not only increases visibility, but also increases the likelihood of impulse purchases, turning a casual passerby into a satisfied customer. Creating a Memorable Shopping Experience In an era dominated by online shopping, the physical retail space must offer an experience that transcends the transactional.

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Retail Focus

JULY 3, 2024

Additionally, Virtual Reality (VR) and Augmented Reality (AR) extend beyond pop-up stores to offer virtual showrooms and online try-on experiences, effectively bridging the gap between physical and digital shopping. This blend of physical and digital experiences helps to create a memorable and engaging retail environment.

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Retail Focus

NOVEMBER 7, 2023

Hyperphysical experiences benefit retailers, particularly in appealing to the Gen Z audience, who seek more than just a transactional shopping process. The Hyperphysical Retail Revolution Hyperphysical retail is an innovative concept, heralding a new era in the world of luxury shopping. Hyperphysicality is not a temporary trend.

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Inside Retail

FEBRUARY 8, 2024

The customer is always right After six years executing its ‘customer-first plan’ under King’s leadership, Myer has managed to turn around its reputation with consumers and bolster its bottom line for shareholders – even if only marginally.

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Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. AI elevates the customer experience from generic to genuinely personalised. This offers a suitable conclusion to the discussion.

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Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Then take all of these individual points to create a personalised, individual experience, rather than adopt a one-to-many approach.

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Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Amazon has been at the forefront of personalised shopping experiences.

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Inside Retail

DECEMBER 7, 2021

Shopping, of all things, is a forum for enabling people to rub shoulders and now is a once-in-a-generation opportunity for retailers and shopping-centre operators to benefit from the potentially resurgent demand by creating positive experiences. The word ‘experiential’, after all, is one of the top buzzwords in the retail industry.

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Inside Retail

DECEMBER 5, 2022

By design, Christmas is an explosion of sensory stimuli designed to fire all at once: colour, sparkle, lights, crowds, queues, music, extended product lines, changes to store layouts and pricing. These spaces allow the customers to bring themselves down from a heightened state away from the noise and business of the shopping area.

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Retail Focus

MAY 30, 2023

It places emphasis on integrating the retail environment with the local community and building strong relationships between the retailer and customers. Community retailing aims to create a sense of belonging in the retail space by fostering customer engagement, retention and a supportive local economy.

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Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. The shop will also feature photography, art, and memorabilia collected by or sent to the designer over the years.

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Inside Retail

SEPTEMBER 25, 2023

“My digital transformation experience is shaped by my experience handling the various nuances and needs of customers that span geographies across different industries and making sure they are delighted at every touchpoint,” he told Inside Retail. It’s important to adapt your communication style to align with cultural expectations,” he noted.

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Inside Retail

NOVEMBER 7, 2023

The four-day-long omnichannel shopping festival Black Friday Cyber Monday (BFCM) – one of the peak retail trading seasons for Australian retailers – provides a massive opportunity not only to optimise sales but to strategically attract new customers. Klaviyo helped us target people who were actually shopping.”

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Show Best

NOVEMBER 10, 2020

Hence, having customized secure cannabis display cases in the retail store not only helps deter theft but also gives the added benefit of assurance of being in a much safer retail environment to shop in. When it comes to customer engagement for the cannabis industry, there is nothing more important than the retail experience.

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RetailMinded

JANUARY 29, 2021

This year, with online shopping on the rise, a huge increase in holiday returns are expected to follow, so it’s no surprise that 70% of firms are worried about the growing impact of returns on their bottom line, according to a Brightpearl study. Relationships Over Revenue .

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Inside Retail

JANUARY 16, 2024

This time, we have selected five great opportunities during the first half of the year with insider tips on how brands can build communications and promotions around them to enhance customer engagement and drive conversions. Insider tip: You can boost your email open rates by highlighting a seasonal bonus in your email subject line.

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Inside Retail

DECEMBER 18, 2023

At the big end of town, Woolies X, with its embedded Quantium research is driving the customer data revolution for team green, while Wesfarmers’ OneDigital promises to play catch up and unleash the power of Flybuys with a huge commitment in talent and marketing (what about that AFL Grand Final budget).

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Inside Retail

JANUARY 18, 2022

However, in today’s shopping-obsessed culture, it’s also possible for brands to build their own dedicated fan base of customers who will stick by them no matter what. We traditionally think of fans in terms of music, celebrities, films, and art.

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Social Media Engagement Art Promotion 130

Jahabow

FEBRUARY 15, 2021

Most of your customers have smartphones and know how to use them; leverage this to bridge the gap between physical and digital shopping. Interactive displays feature an LED screen in the base that can be customized with video content and product information; customers can interact with it by tapping the top glass.

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RetailMinded

JULY 17, 2022

Though AI was used mostly to assist with data analysis, it’s now quickly moving into a new era of personalized customer engagement. Enhancing Customer Engagement . Customer engagement is critical to any successful retailer. They can also be used to upsell and cross-sell products.

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RetailMinded

JULY 30, 2024

By integrating IoT with cloud technology, retailers can offer personalized shopping experiences, streamline inventory management, and enhance customer engagement. Omnichannel Retailing By 2025, retailers will seamlessly blend online and offline experiences to meet customer expectations.

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Social Media Shopping Engagement Customer Engagement 59

Show Best

AUGUST 7, 2023

Highlight: For Todd Snyder , a popular menswear brand, Showbest created visually stunning displays with clean lines and attractive lighting, setting the stage for an immersive shopping experience. The harmonious combination of colors and materials elevated the store’s ambiance, leaving a lasting impact on customers.

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Show Best

JULY 28, 2023

By adopting clean lines, neutral color schemes, and uncluttered spaces, dispensaries can create a calming and sophisticated ambiance. Interactive Product Displays: Interactive product displays enhance customer engagement and education.

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Theatro

FEBRUARY 22, 2021

Given the heightened risks for everyone in-store, successful retailers quickly established new store systems and operational procedures such as curbside service to create a safer shopping environment. Those at the top led the way by implementing innovative technology to create a safer shopping experience.

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Jahabow

JANUARY 16, 2025

Engaging the Senses Luxury retail thrives on multi-sensory experiences , and display case design contributes significantly. Beyond the visual, a display’s tactile and auditory elements can enhance customer engagement. These stories create a deeper connection with the customer and enhance the brand’s allure.

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