Inside Retail

APRIL 1, 2025

Artificial intelligence (AI) is ushering in an exciting new era for retail marketing and customer engagement, according to Jake Cohen, VP and head of Shopify at Klaviyo. He cites a brand launching a new product line as an example. Everyone’s talking about AI and what it can do; no one’s seen it work yet.

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Marketing Consumer Customer Engagement Advertising 130

Inside Retail

OCTOBER 13, 2024

IR: How do you see these flagship stores contributing to your overall brand awareness and customer engagement strategies in the Asian market? The premium L’initial line which is identifiable by the newly introduced emblem – through subtle tone-on-tone detailing on relevant products – has also been performing well.

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Inside Retail

NOVEMBER 19, 2024

Add to that research from Hyunwoo Hwangbo on smart store technologies in 2017, which highlights how immersive experiences – like augmented reality fitting rooms and interactive mirrors – boost customer engagement and sales. It’s all about keeping people engaged long enough to cross the line from ‘just looking’ to ‘I’ll take two.’

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Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement.

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Engagement Customer Engagement Strategy Promotion 289

Inside Retail

NOVEMBER 5, 2024

A customer seeking inspiration or education on a product may feel frustrated when greeted by a robot instead of a knowledgeable human. Robots are great for routine, repetitive tasks, but they should not be used as substitutes for meaningful human engagement.

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Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. If (the customer) cant get it from you quickly, they can get it from someone else.

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Inside Retail

MAY 3, 2021

It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. To underscore the impact that energy consumption has on the bottom line, consider this: most retailers operate at a 4 per cent profit margin. Efficiency redefined.

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Retail Focus

DECEMBER 6, 2024

For example: A customer who recently browsed sneakers on your website might receive an email showcasing trending sneaker styles. Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly.

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Marketing Social Media Engagement Customer Retention 130

Inside Retail

FEBRUARY 17, 2025

We think the bottom line is that Australian shoppers are remarkably adaptable and channel-agnostic. We believe physical retail remains as relevant as ever, but with a savvy digital customer watching your every move, it wont be enough to have great products and great prices. What about actual customer behaviour?

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Retail Focus

JANUARY 2, 2025

In bricks and mortar, the key take-outs have seen an increase in retailers delivering visually rich digital content to blur the lines between the experiences customers are getting on a device and replicating on a larger scale at the store.

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Retail Focus

MAY 25, 2022

Nicky Lovell, Head of Outlets and Retail Business Development at Global Mutual comments: “Retailers are increasingly moulding portfolios to enhance overall brand visibility and grow customer engagement; outlet settings are an important part of that strategy and offer improved lease flexibility with rental commitment that is aligned to sales success.

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Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Embedded analytics can help companies in myriad ways, from enhancing employee wellbeing to increased efficiency, improved customer engagement, and the identification of game-changing opportunities.

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Strategy Engagement Perspective Customer Engagement 244

Inside Retail

SEPTEMBER 22, 2024

The top five tasks marketers wish they could use AI for Respondents to the Klaviyo research nominated a range of tasks they would like to deploy AI in to enhance their marketing campaigns and customer engagement and retention programs.

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Inside Retail

FEBRUARY 8, 2024

The customer is always right After six years executing its ‘customer-first plan’ under King’s leadership, Myer has managed to turn around its reputation with consumers and bolster its bottom line for shareholders – even if only marginally.

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Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Then take all of these individual points to create a personalised, individual experience, rather than adopt a one-to-many approach.

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Strategy Customer Engagement Engagement Management 130

Inside Retail

JANUARY 24, 2022

Even though the proportion of cash payments in Australia is decreasing, many key retailers have chosen to not turn customers away with restricted payment options. Modern payment automation solutions simplify cash handling and allow staff at the checkout to focus on customer engagement and service.

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Engagement Customer Engagement Sporting Goods Shopping 162

Creative Displays Now

NOVEMBER 20, 2024

Include Interactive Elements to Build a Connection Interactive elements keep customers engaged with your display and have a ripple effect on brand loyalty. It also reduces any frustrations the customer may have when checking out your product line.

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Inside Retail

AUGUST 11, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. Tested for their freedom of movement on dancers, this led to the development of his signature “Pleats, Please” line. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

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Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

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Social Media Engagement Consumer Artistic 246

Retail Focus

JULY 3, 2024

This space not only highlighted McCartney’s sustainable fashion lines but also functioned as an educational hub promoting sustainable practices within the fashion industry. This store also provided educational resources on environmental conservation and responsible consumer behaviour.

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Retail Focus

NOVEMBER 7, 2023

Several luxury brands have masterfully harnessed the power of hyperphysicality to captivate their audience: Balenciaga adorned its London store with bright pink faux fur to celebrate its Le Cagole handbag line. Personalized recommendations and interactive displays enhance customer engagement.

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Engagement Customer Engagement Layout Shopping 148

Inside Retail

FEBRUARY 17, 2022

Since the pandemic started, retail brands have been forced to make the shift to digital at warp speed – prioritising a major shift towards online purchases, customer engagement and social amplification in order to maintain relevance in this brave new world.

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Retail Focus

MAY 30, 2023

It places emphasis on integrating the retail environment with the local community and building strong relationships between the retailer and customers. Community retailing aims to create a sense of belonging in the retail space by fostering customer engagement, retention and a supportive local economy.

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Retail Design Design Engagement Visual Merchandising 130

Retail Focus

SEPTEMBER 5, 2024

By analysing video footage in real time, retailers can optimise store layout, manage queues, enhance customer engagement, all whilst maintaining safety, security and privacy.” AI elevates the customer experience from generic to genuinely personalised. This offers a suitable conclusion to the discussion.

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Retail Focus

DECEMBER 12, 2023

Measuring the Return on Investment (ROI) Retailers are not only focused on the bottom line, but also on the aesthetic impact. Assessing the ROI of Christmas windows requires assessing not only immediate sales but also factors such as brand recall, social media engagement, and customer loyalty.

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Show Best

OCTOBER 31, 2023

Highlight: An adventure-themed airport retail chain, No Boundaries , sought Showbest’s expertise in creating modular displays that allowed for seamless reconfiguration to accommodate changing product lines and seasonal promotions. The adaptable displays added versatility to the retail space, keeping it fresh and engaging for customers.

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Display Design Customer Engagement Advertising 85

Inside Retail

SEPTEMBER 25, 2023

“My digital transformation experience is shaped by my experience handling the various nuances and needs of customers that span geographies across different industries and making sure they are delighted at every touchpoint,” he told Inside Retail. It’s important to adapt your communication style to align with cultural expectations,” he noted.

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Compliantia

JULY 4, 2023

It ensures that promotions are strategically timed, preventing conflicts and maximizing customer engagement. By taking into account the preferences and interests of each location’s customer base, you can develop relevant and impactful promotions that truly resonate with the local community.

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Promotion Location Management Customer Engagement 98

Show Best

NOVEMBER 10, 2020

When it comes to customer engagement for the cannabis industry, there is nothing more important than the retail experience. It is one of the most critical touchpoints for dispensary clients because of the regulations on other above the line marketing channels. Differentiated Retail Experience.

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Display Light Merchandising Customer Engagement 92

Retail Times

SEPTEMBER 22, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage, the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance.

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Engagement Customer Engagement Line 52

Inside Retail

DECEMBER 5, 2022

Customer insights. By design, Christmas is an explosion of sensory stimuli designed to fire all at once: colour, sparkle, lights, crowds, queues, music, extended product lines, changes to store layouts and pricing. The post Tips to avoid sensory overload at Christmas appeared first on Inside Retail.

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Inside Retail

NOVEMBER 27, 2023

As we edge closer to 2024, this phygital wave is being propelled by a raft of emerging technologies that promise to redefine the contours of retail operations, marketing strategies and customer engagement paradigms.

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Inside Retail

JANUARY 16, 2024

This time, we have selected five great opportunities during the first half of the year with insider tips on how brands can build communications and promotions around them to enhance customer engagement and drive conversions. Insider tip: You can boost your email open rates by highlighting a seasonal bonus in your email subject line.

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Inside Retail

NOVEMBER 7, 2023

Retailers can create segments for high-value customers, frequent buyers or those who have shown interest in specific product categories, ensuring that the content of the emails is tailored to each group’s interests.

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Inside Retail

DECEMBER 7, 2021

Lush shops not just invite but demand that the customer engages its products with sight, smell, and touch, and while they are at the high end of my price tolerance, the products are well differentiated and superbly showcased. In this location, Lush isn’t a traditional ‘inline’ store but a freestanding box in the common area.

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Shopping Circulation Customer Engagement Management 130

Inside Retail

DECEMBER 18, 2023

At the big end of town, Woolies X, with its embedded Quantium research is driving the customer data revolution for team green, while Wesfarmers’ OneDigital promises to play catch up and unleash the power of Flybuys with a huge commitment in talent and marketing (what about that AFL Grand Final budget).

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Social Media Engagement Concept Layout 147

RetailMinded

JULY 17, 2022

Though AI was used mostly to assist with data analysis, it’s now quickly moving into a new era of personalized customer engagement. Enhancing Customer Engagement . Customer engagement is critical to any successful retailer.

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Marketing Customer Engagement Engagement Strategy 94