Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. They were able to link customer IDs and preference data like hobbies, tastes, and purchase intentions, to make the in-store shopping experience more customised.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

JUNE 5, 2022

So don’t send them irrelevant content or offers based on information they haven’t directly shared with you – that’s considered creepy. Create a craving: When customers want to participate in your loyalty program, you need to do more than incentivising transactions. Consumers want messages that recognise their shopping history.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Retail Focus

NOVEMBER 7, 2022

Customers and the public are becoming more informed about sustainable development, as it has become closely linked to the environment. Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. If so, what?

Brand Management 130

Brand Management Fashion Management Perspective 130

Retail Focus

DECEMBER 12, 2024

Despite the many challenges facing the retail sector, these three days of networking and information exchange demonstrated that the sector’s fundamentals remain strong and its determination unwavering. This increasing polarisation underscores the value of well-managed assets.

Expansion 264

Expansion Retail Space Space Marketing 264

Inside Retail

MAY 27, 2021

While looking for growth solutions, EziBuy shared their goals with Rokt , an AI powered technology company that helps e-commerce businesses personalise the purchase experience for each customer in the Transaction Moment. said Lupe Prada, Senior Trade Marketing Manager for Gumtree. Key Recommendations to maximise Value in E-commerce.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Armed with this information, configured into charts and interactive maps, managers can quickly identify trends, dig deeper into individual threads (such as employee benefits) and respond to any emerging staff issues in real-time.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Inside Retail

OCTOBER 27, 2024

Here’s how you can leverage data, ethically collect customer information, and prepare for a data-driven sales season to maximise the potential of these events. Ethically collecting data during sales events Responsible data collection is essential for building customer trust. This helps customers feel empowered over their data.

Engagement 130

Engagement Strategy Customer Engagement Promotion 130

Inside Retail

SEPTEMBER 5, 2022

They want to see products clearly and also view the product information to relate it to their individual needs and circumstances. . GS1 Australia also offers Content Creation, a service that helps brand owners produce, manage and share product images and all on-pack data for digital marketing and e-commerce. . Find out more.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. For example, Ticketek, a Braze client, wanted to be able to amplify the entire customer experience through its mobile application.

Strategy 130

Strategy Customer Engagement Engagement Management 130

Inside Retail

JANUARY 24, 2022

observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Customers come back for the conversation.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

MAY 16, 2021

While it is widely known that trusted customers engage early and are loyal and strong advocates, most organisations and leaders have low trust literacy. Trust is ultimately the degree of confidence of a customer with uncertainty. No longer is the management of a trust crisis the focus. Trust literacy.

Customer Engagement 147

Customer Engagement Strategy Shopping Engagement 147

Inside Retail

OCTOBER 26, 2023

Lightspeed is a single platform for point-of-sale, payment processing, inventory management and reporting which also includes tools for e-commerce and marketing. Liz Anderson, founder of the healthcare & beauty brand, White Earth, says Lightspeed’s inventory management feature saves her team time and stress in monitoring inventory. “I

Shopping 246

Shopping Engagement Consumer Gifts 246

Inside Retail

JULY 12, 2023

A recent study conducted by customer engagement platform Twilio revealed that marketers in the Asia-Pacific (APAC) region are not only embracing this transition but also recognising the vast potential of alternative data sources, particularly zero and first-party data. Multimillion dollar question.

Marketing 130

Marketing Customer Engagement Advertising Consumer 130

Retail Focus

MARCH 2, 2022

When it comes to the need to systematize and manage the customer details, finding banking and finance software helps to simplify sales operations and improve. Let’s look at strategies to improve your customer relationship management system (CRM). 2. Boost Customer Engagement.

Management 130

Management Advertising Strategy Engagement 130

Inside Retail

NOVEMBER 14, 2024

One challenge is that retailers often lack information on the after-sale chapter of the customer journey to assess their end-to-end service standards accurately. “It The most common consumer pain points uncovered are where customers engage with the retailer to gather information. “It

Management 130

Management Customer Engagement Shopping Engagement 130

RetailMinded

SEPTEMBER 19, 2022

Emily Washcovnick, Senior Field Marketing Manager, Yelp. Michael Ashcraft, Senior Area Manager, Small Business Administration. Sessions on the agenda include: Mysteries Unveiled: Lessons in Marketing, Customer Engagement & How to Win More Sales. For more information, visit RetailRecharge.com.

Social Media 98

Social Media Flow Customer Engagement Engagement 98

Inside Retail

NOVEMBER 5, 2024

Robots are great for routine, repetitive tasks, but they should not be used as substitutes for meaningful human engagement. The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit. The electronics retailer introduced the KettyBot to help customers navigate its stores.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Retail Focus

SEPTEMBER 5, 2024

From the use of chatbots to direct customers to the correct department while shopping on their mobile device or computer, through to sophisticated inventory management that helps retailers operate easier, the potential for AI in retail is far-reaching.

Management 162

Management Social Media Shopping Concept 162

Inside Retail

APRIL 14, 2024

In an industry with a very high percentage of female employees and, positively, strong representation in management ranks, there is still room at the top for many more women in leadership roles as CEO and company directors in major retailers. The retail industry accounts for 9.8 per cent of the total Australian workforce with around 1.5

Management 130

Management Retail Chains Department Stores Contrast 130

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster.

Other 130

Other Pattern Flow Customer Engagement 130

Inside Retail

OCTOBER 14, 2021

Mike Ainsworth, Barbeques Galore general manager, marketing and customer, said “We’re throwing out the rulebook for your typical, ‘loyalty club,’ mentality of spend and save schemes. Beyond this program, we continue to invest heavily in other digital capabilities to further enhance the customer experience.

Engagement 130

Engagement Outdoor Customer Engagement Marketing 130

Inside Retail

JUNE 3, 2021

For brands that have already been focused on enhancing the customer journey, the last year has accelerated the path to digital transformation. Powering customer engagement on the day of service has required many virtual meetings to help strategise workflows that make sense for each client. . For more information visit Localz.

Location 147

Location Customer Engagement Advertising Shopping 147

Theatro

MAY 9, 2024

Leveraging its advanced algorithms and neural networks, Generative AI can empower store associates with real-time information, personalized product knowledge, and streamlined workflows, ultimately elevating the in-store shopping experience.

Engagement 96

Engagement Customer Engagement Management Shopping 96

Theatro

NOVEMBER 28, 2024

The retail sector is rapidly transforming due to evolving customer expectations for personalized, efficient, and convenient shopping experiences. GENAI enhances operational efficiency and customer engagement, significantly boosting sales.

Tailored 73

Tailored Strategy Engagement Management 73

Retail Focus

SEPTEMBER 17, 2024

Factors like fast page load times, mobile responsiveness, and easy navigation are essential, and an eCommerce SEO agency ensures these elements are well-optimized to keep your customers engaged. Targeting the Right Audience with Tailored Content Content plays a huge role in customer retention.

Customer Retention 130

Customer Retention Tailored Strategy Customer Engagement 130

Inside Retail

SEPTEMBER 21, 2023

The focus for BFCM has now shifted to delivering a seamless and personalised shopping experience aimed at engaging customers in a meaningful way. It’s become a complete game changer,” says Chris Haddad, CRM & e-commerce manager for Oz Hair and Beauty, which leverages Sinch MessageMedia for its multi-channel messaging campaigns.

Engagement 130

Engagement Strategy Promotion Customer Engagement 130

Retail Focus

JUNE 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. To guarantee a high level of service, these brands invest heavily in staff training and customer feedback mechanisms. Brands must recognize that true luxury extends beyond the product; it encompasses the entire customer experience. Ghalia BOUSTANI.

Contrast 147

Contrast Customer Engagement Consumer Marketing 147

Inside Retail

JUNE 5, 2023

In fact, while internet search is the most common method of gathering information for an upcoming shop, catalogues are a close second, ahead of social media and more traditional forms of advertising. Watch the full webinar here. And, according to Straw, data will play a key role in this transition. “I

Social Media 130

Social Media Shopping Form Promotion 130

Inside Retail

OCTOBER 8, 2024

Customers demand seamless, omnichannel experiences while businesses grapple with operational complexities that stretch across supply chain management, inventory control, and data-driven decision-making. Outsourcing reimagined: The Cynergy BPO difference Today’s e-commerce environment is unforgiving.

Tailored 130

Tailored Strategy Reimagine Management 130

Inside Retail

SEPTEMBER 13, 2021

We pivoted to a digital-first strategy for all our content and built brand trust, and increased customer engagement. Our aim now is to provide all that information to parents or caregivers digitally so they can trust that they are buying from an authority on babywear and all things baby related.”. Visit commbank.com.au/consumer-insights.

Consumer 130

Consumer Engagement Customer Engagement Shopping 130

Inside Retail

FEBRUARY 7, 2024

Online, the frustration is often due to inadequate product information and a cumbersome process for product returns, all of which are areas ripe for AI integration,” he told Inside Retail. They should empower employees with AI-driven tools for better customer engagement, ensuring a consistent experience across all channels,” he added.

Focal Point 130

Focal Point Shopping Consumer Engagement 130

Inside Retail

AUGUST 17, 2023

Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. When we sought answers from LP managers, enquiring about the tactics customers engaging in theft employed, their responses were both enlightening and disheartening.

Management 130

Management Harmony Strategy Display 130

Inside Retail

NOVEMBER 27, 2023

As we edge closer to 2024, this phygital wave is being propelled by a raft of emerging technologies that promise to redefine the contours of retail operations, marketing strategies and customer engagement paradigms. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Engagement Shopping Pattern 147

Inside Retail

JULY 11, 2023

Sanae Inada, the General Manager of Rive Gauche, said this new branding initiative reflects the brand’s evolution over the last three decades. The delivery phenomenon During the height of the pandemic, the brand managed to weather the storm by focusing on partnering with delivery operators.

Reimagine 130

Reimagine Social Media Customer Engagement Management 130

Inside Retail

JUNE 8, 2022

According to the Emarsys report, AI uses self-learning algorithms and predictive analytics to project informed events in the future, such as accurately predicting customer behaviour. But how is it possible to offer genuine personalisation at scale?

Customer Engagement 130

Customer Engagement Tailored Shopping Engagement 130

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI is designed to empower frontline workers by providing them with real-time access to essential information that they need in order to do their job well. In-Ear Delivery of Information: Allows associates to remain fully engaged with customers while discreetly receiving necessary details.

Engagement 86

Engagement Flow Customer Engagement Balance 86