Inside Retail

MARCH 10, 2025

The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. Meanwhile, Hong Kong remains a strategic retail hub with a high-spending customer base and access to premium retail spaces.

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Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement. Personalisation is a key to engagement.

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Retail Focus

JANUARY 2, 2025

On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions. Smart retailers will create spaces that cater to both needs. Its about giving customers a reason to come back and explore while ensuring they can always find their go-to items.

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Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Efficiency redefined.

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Inside Retail

SEPTEMBER 2, 2024

Since 2001, Ghd Australia has continuously innovated in the haircare space. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

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Inside Retail

OCTOBER 13, 2024

For instance, in Shibuya, we’ve incorporated modular furnishings that align with the Japanese preference for a contemporary space and integrated exclusive art pieces by local artist, Tomo Sakurai. IR: How do you see these flagship stores contributing to your overall brand awareness and customer engagement strategies in the Asian market?

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Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics.

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Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement. Cut through the noise.

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Inside Retail

JULY 23, 2024

However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space? This feature enables interactive communication with JD’s mascot ‘Joy’ which helps enhance customer engagement and personalisation.

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Retail Focus

SEPTEMBER 24, 2024

Fastic , the world’s largest fasting app and AI-driven leader in weight loss and nutrition tracking, has leveraged advanced personalisation to drive user engagement and revenue growth, partnering with MoEngage , the insights-led customer engagement platform.

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Creative Displays Now

NOVEMBER 20, 2024

Your retail display should use techniques like cross-merchandising and interactive elements to engage with customers and draw them into the aisle. Ensure the space near your display has a mirror so they can see how the product looks. Your product display shouldn’t be congested by other displays. Creative Displays Now!

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Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics.

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Retail Focus

MARCH 7, 2023

The store features key zones where customers can receive the very best-in-class sporting tips and advice from SPORT 2000’s in-house experts. The new in-store tone of voice is friendly and encouraging, prompting a two-way conversation between customers and SPORT 2000 experts.

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Inside Retail

MARCH 14, 2024

She transformed Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses,” he added. Doubling down on Myer One To date, Myer’s customer loyalty program Myer One has over 7 million digitally contactable members and the department store’s fiscal turnaround has been loyalty-led. “It

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Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

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Inside Retail

JULY 27, 2021

By developing decisions based on sound, sustainable analytics-based information, multinational retail consultancy Scalene Group is positively impacting product ranging, category space allocation, store network development and even promotional pricing for retailers spanning three continents.

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Retail Focus

MAY 25, 2022

Nicky Lovell, Head of Outlets and Retail Business Development at Global Mutual comments: “Retailers are increasingly moulding portfolios to enhance overall brand visibility and grow customer engagement; outlet settings are an important part of that strategy and offer improved lease flexibility with rental commitment that is aligned to sales success.

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Retail Focus

NOVEMBER 7, 2023

This novel approach engages all the senses and elicits powerful emotions, transforming retail spaces into sanctuaries of connection, innovation, and individuality. They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers.

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Retail Focus

JUNE 16, 2023

Crafting brand narratives through popup stores can be an effective strategy to engage customers, create buzz, and build a unique brand experience. Creating interactive experiences: Engaging customers through interactive experiences that allow them to connect emotionally with the brand is essential.

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Inside Retail

DECEMBER 2, 2021

But the game has changed and brands like Quay are now keeping customers engaged with on-trend, affordable eyewear that can be easily mixed and matched with their wardrobe on a regular basis. The post VIDEO: How Quay Australia helped to change the eyewear game appeared first on Inside Retail.

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Inside Retail

JANUARY 24, 2022

There will always be space for physical retail. The other side of the checkout experience is assisted service, when the cashier helps and engages with the customer. “In Modern payment automation solutions simplify cash handling and allow staff at the checkout to focus on customer engagement and service.

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Retail Focus

NOVEMBER 22, 2023

The holiday season’s magical air of celebration and joy influences how people shop and engage with brands. Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success. Senior retail consultant at Univers Retail | Published author | Visiting lecturer.

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Retail Focus

SEPTEMBER 7, 2022

Amid an evolving retail landscape, Bullring & Grand Central has continued to attract household names as well as young, cool digitally native brands, while repurposing legacy space with innovative new concepts including entertainment.

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Retail Focus

JULY 3, 2024

Furthermore, luxury brands have the potential to educate and engage their customers on sustainability. Luxury brands might strategically select unconventional locations for their pop-up stores or engage in collaborations with artists, designers, or other brands to generate buzz and attract diverse customer segments.

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RetailMinded

APRIL 2, 2025

For independent retailers, especially those without the margin for guesswork, this shift signals a change in how product selection, inventory, and customer engagement need to evolve. Customers want control over ingredients without having to chop, measure, or guess at recipes.

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Inside Retail

FEBRUARY 17, 2022

Since the pandemic started, retail brands have been forced to make the shift to digital at warp speed – prioritising a major shift towards online purchases, customer engagement and social amplification in order to maintain relevance in this brave new world. What is the metaverse? Another dimension for shoppers.

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Retail Focus

MAY 30, 2023

Examples of brand communities include Apple enthusiasts forming online forums, Harley-Davidson motorcycle owners participating in rallies, or Nike fans engaging on social media. Other brands, such as LuluLemon or Huda Beauty, have invested in the power of digital to grow a following and establish an engaged community.

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Retail Bound

DECEMBER 31, 2024

AR allows customers to virtually try products before purchasing, enhancing customer engagement. DTC brands bypass intermediaries to engage directly with consumers, offering unique products and experiences. Subscription models create recurring revenue streams and build customer loyalty.

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Inside Retail

MAY 2, 2022

According to GlobalData, the growth will be driven by the increase in retail space and passenger numbers as cross-border travel resumes and the relaxation of lockdown and duty-free regulations. Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said.

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Retail Focus

DECEMBER 12, 2023

Retailers who incorporate interactive elements can encourage passersby to engage with the scene, which enhances the overall experience and makes it memorable. Retailers are no longer using static displays; now they use cutting-edge technology like augmented reality and interactive elements to engage passersby.

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Inside Retail

SEPTEMBER 24, 2024

“It’s all about translating the stylish furniture pieces, textures and fabrics our adult customers love, with a tiny yet elevated designer twist.” The new range invites Mocka’s existing and future customers to seamlessly integrate kids’ furniture into their living spaces without compromising on interior style.

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Inside Retail

FEBRUARY 16, 2022

Today, customers expect highly tailored and targeted interactions when they engage with a brand. To deliver valuable and highly personalised customer communications and interactions, retailers need to capture all the signals that a customer displays through their engagement with the organisation.

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Inside Retail

FEBRUARY 22, 2022

We continue to drive strong demand for space in our Westfield Living Centres from existing and new businesses who are focused on growing their customer engagement and optimising their most productive stores with us,” Allen said in a results statement. The group has an interest in 41 shopping centres across the two countries. “We

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Inside Retail

MAY 24, 2021

Google will learn first-hand how customers engage with their products, while at the same time building strong brand advocacy and loyalty,” he told Inside Retail. Customers instinctively engage with a brand across multiple channels, both physical and digital. Google vs Apple.

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Inside Retail

APRIL 12, 2022

Omnichannel retailing describes a type of retail system which allows for the engagement of customers via as many channels as are relevant based on the context and purpose of the retail business. . The excess capacity can be utilised based on how the retailer chooses to maximise revenues.

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Inside Retail

JUNE 5, 2024

I can see myself migrating into that space because I think that’s just going to get more and more interesting.” “I can see the evolution of retail being more than just selling a product and moving into more service-based experiences and complementary [areas],” she said.

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Creative Displays Now

OCTOBER 31, 2024

Learn how to boost sales with creative food and beverage retail displays by knowing what attracts consumers and keeps them engaged in the store. Tell a Story A well-crafted retail display can serve as a powerful storytelling tool that engages customers on an emotional level. For example, customers can build their own smoothies.

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