Inside Retail

MARCH 27, 2025

Key feedback highlights the appeal of dynamic visual storytelling, which enhances customer engagement and the effective zoning of products, making the shopping experience even more seamless. We have been delighted by the response to our new store in Fashion Walk and our refreshed stores in Pacific Place and IFC Mall, he said.

Expansion 130

Expansion Strategy Location Customer Engagement 130

Inside Retail

JANUARY 21, 2025

Planning the treat me moments The Australian gift card industry is experiencing substantial growth with the total gift card market value expected to reach US$10.1 This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty. billion in 2020.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Inside Retail

DECEMBER 12, 2024

Were there specific price points or bundles that resonated most with customers? Understanding these patterns helps anticipate future demand and plan better for upcoming events like Easter or mid-year sales. Customer segmentation One of the most powerful insights from holiday data lies in understanding who your customers are.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. Collaborations, such as partnerships with Disney, have contributed to product diversification, with several limited-edition series launched annually.

Marketing 130

Marketing Strategy Expansion Consumer 130

Inside Retail

JANUARY 12, 2023

TikTok reports that two-thirds of its users were inspired to shop even when they weren’t actually planning to do so. Brand engagement beyond the transaction; FMCG brands should identify what products have higher engagement. The platforms are facilitating this by providing more points of engagement and means to sell.

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Inside Retail

FEBRUARY 10, 2022

In a results presentation, Baby Bunting’s CEO and MD, Matt Spencer indicated the company has plans to enter the New Zealand market with 10 stores. “As the strength of our offer grows and our customer engagement increases, we will assess the broader $5.1

Expansion 130

Expansion Planning Customer Engagement Architecture 130

Inside Retail

OCTOBER 13, 2024

IR: Following these three flagship stores, what are your plans for further expansion? KW: We anticipate these stores will become key destinations for us to experiment and offer a fresh Charles & Keith retail experience that sparks excitement amongst our customers. Are there other key cities or regions you’re targeting?

Expansion 130

Expansion Concept Fashion Artistic 130

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Engagement 278

Engagement Consumer Balance Concept 278

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. By strengthening brand affinity, a holistic loyalty programme boosts retention and lifetime value.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

FEBRUARY 8, 2024

Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Inside Retail

JULY 27, 2023

Big data driving personalisation Retailers are collecting vast amounts of data to better understand customers’ personal, transactional, and behavioural information. AI algorithms can then carry out behaviour analysis, predict customer preferences and tailor personalised offers, which improves customer engagement and loyalty.

Shopping 243

Shopping Tailored Customer Engagement Engagement 243

Inside Retail

MARCH 14, 2024

Myer’s outgoing chief executive officer, John King, told shareholders in today’s half-year results conference call that its customer-first plan continues to deliver for the business despite the macroeconomic conditions. It took them 124 years, but they’re now reaping the rewards,” he concluded.

Department Stores 243

Department Stores Engagement Customer Engagement Advertising 243

Inside Retail

JULY 8, 2024

The strategy aligns with Microsoft’s global retail plan announced in 2020, which involved closing most of its physical Microsoft Store locations worldwide,” the research manager said. They foster consumer trust, enable personalised customer engagement, and integrate advanced technologies like AI and AR.” In 2022, 57.8

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

JUNE 5, 2022

Google announced plans to entirely phase out third-party cookies within two years. The brand did this to ensure the online experience was seamless for its new demanding digital customers. Know the rules of engagement: Consumers expect to engage with you on different devices. Cosying up with consumer expectations.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

SEPTEMBER 16, 2021

To reach his $1 billion online sales target, King plans to continue to improve Myer’s website and user experience, expand the range of products it offers online, speed up the delivery of online orders and better leverage the Myer One loyalty program. Myer reported $539.5 Over 860,000 new members have joined Myer One since the start of FY19.

Planning 130

Planning Department Stores Customer Engagement Location 130

Inside Retail

JUNE 1, 2023

She said that more than one-quarter of retail businesses polled in Shipstation’s latest research plan to increase delivery charges for customers this year, and 10 per cent plan to increase the cost of returns. That sustainability mindset provides an opportunity for retailers to engage with Gens Y and Z, she said.

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

AUGUST 23, 2022

We’ve [been] building for the future by enhancing our digital customer engagement platforms, and introducing new retail formats, such as the Cellar by Dan Murphy’s, and Dan Murphy’s new neighbourhood stores,” said Endeavour Group chief executive Steve Donohue.

Planning 130

Planning Pattern Customer Engagement Balance 130

Inside Retail

MAY 27, 2021

Many retailers have been forced to find new ways to engage their customers, sustain their businesses and find new opportunities for growth leading to an accelerated shift from physical retail to e-commerce. After implementing this solution, Ezibuy acquired over 40,000 new email subscribers, who had a conversion rate to customer of 19%.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

MARCH 6, 2023

She also highlighted the use of immersive technologies, such as Outernets, an Israeli retail tech company that is being used to enhance customer engagement, and capture customer data and foot traffic. As such, she said that brands need to be especially careful when formulating and executing these plans. “If

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

Social Media 246

Social Media Engagement Consumer Artistic 246

Retail Focus

DECEMBER 8, 2021

The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. As for future plans, we want to grow the community aspect. Predicted to be worth $15.5

Customer Engagement 130

Customer Engagement Engagement Planning Marketing 130

Compliantia

MARCH 31, 2023

The good news is, with proper planning, not only can you ensure that the right, in-demand products are available to customers when they need them, but also avoid ending up with excess inventory. This is where a merchandising plan can help. What is a merchandising plan and why should retailers care? Let’s get started.

Merchandising 97

Merchandising Planning Visual Merchandising Display 97

Inside Retail

FEBRUARY 20, 2024

AI algorithms can analyse vast amounts of customer data to understand preferences, predict behaviour, and offer personalised product recommendations. By delivering content and product suggestions that align with individual interests, businesses can significantly increase customer engagement and drive conversions.

Tailored 246

Tailored Social Media Strategy Target Market 246

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Merchandising 147

Merchandising Management Customer Engagement Engagement 147

Inside Retail

NOVEMBER 29, 2023

At the same time, gamification encourages engagement and amplifies marketing results. With the value of mixing in-person and online loyalty initiatives already well recognised, gamification is the new tool to encourage engagement outside stores, inspiring customers, revealing new products and ultimately, increasing sales.

Strategy 130

Strategy Engagement Customer Engagement Consumer 130

Inside Retail

DECEMBER 15, 2021

A new report reveals that 43 per cent of Aussies plan to not shop at physical stores this holiday season due to concerns about the ongoing Covid-19 pandemic. The research also found that 41 per cent plan on shopping online at the same volume as they did during the height of the pandemic.

Customer Engagement 130

Customer Engagement Shopping Planning Engagement 130

Inside Retail

JUNE 5, 2023

We aim to enhance our consumer-brand identification with consumers of the Southeast Asian region by engaging with customers directly and creating a tangible brand experience that will in turn strengthen customer loyalty,” he noted. He said there are plans to collaborate with local sports brands or athletes in the future too.

Expansion 130

Expansion Engagement Social Media Consumer 130

Retail Focus

JULY 3, 2024

Furthermore, luxury brands have the potential to educate and engage their customers on sustainability. Luxury brands might strategically select unconventional locations for their pop-up stores or engage in collaborations with artists, designers, or other brands to generate buzz and attract diverse customer segments.

Engagement 162

Engagement Consumer Balance Promotion 162

Inside Retail

JANUARY 2, 2024

Throughout every year, a multitude of major and minor calendar events offer great opportunities to engage with customers at a time when they are open to shopping for friends, families or themselves. This is a highly effective tool for reaching your most engaged customers.

Strategy 130

Strategy Marketing Social Media Engagement 130

Inside Retail

JUNE 30, 2021

Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience. Businesses that offer customers both physical and online store options tend to see higher customer engagement and sales. Strategically located on a gross area of 3.48

Department Stores 246

Department Stores Shopping Layout Outdoor 246

Inside Retail

JANUARY 17, 2023

We are focused on executing our plan to realise Burberry’s potential as the modern British luxury brand and we look forward to unveiling Daniel Lee’s debut collection for Burberry on our return to London Fashion Week next month.”

Social Media 130

Social Media Customer Engagement Accessories Accessories 130

Inside Retail

DECEMBER 17, 2024

An AI that combines a customers past purchases with current dietary preferences could act as a recipe generator, suggesting customisable meal plans and ingredient bundles. A key aim is to alleviate the stress of planning and booking a holiday. Another example is online grocery shopping.

Tailored 130

Tailored Curate Shopping Consumer 130

Inside Retail

APRIL 18, 2021

Besides shifting its focus to the O+O business model, AS Watson also plans to expand its footprint with 1000 new stores opening this year. Retail is not dead; it just needs to be better for our customers.”. The group has also doubled its development of digital assets and content to keep customers engaged.

Customer Engagement 130

Customer Engagement Strategy Concept Engagement 130

Inside Retail

JULY 23, 2023

The vast majority are really engaged and – should they wish to leave – we don’t block them, which is quite unique in this industry.” The brand’s new tagline – dream it, style it, live it – is part of this campaign, with the company seeking to engage with its customers during the “dream it” stage.

Engagement 130

Engagement Customer Engagement Planning Other 130

VMS

SEPTEMBER 10, 2021

announced plans to open 25 new locations each year for the foreseeable future, according to a press release. The post Torrid Plans for 25 New Stores Each Year appeared first on Visual Merchandising and Store Design. Torrid (City of Industry, Calif.)

Planning 52

Planning Visual Merchandising Customer Engagement Merchandising 52

Inside Retail

SEPTEMBER 1, 2022

Traditionally retailers plan early, by locking digital experiences and going into code freeze in early fall. New e-commerce engagement models can be difficult to integrate. 360-degree, real-time data visibility across supply chains, customer engagement touchpoints, and operations.

Social Media 130

Social Media Engagement Reimagine Customer Engagement 130