Retail Focus

OCTOBER 28, 2024

After all, it’s one of the best ways to attract customers and boost engagement. Sometimes, it’s a good idea to look at other successful online sectors for inspiration. Sephora has also introduced spin-to-win games that are designed to keep customers engaged and drive purchases.

Engagement 130

Engagement Customer Engagement Design Retail Design 130

Retail Focus

DECEMBER 12, 2024

The presence of major international players such as AEW, CBRE IM, Pradera, Klepierre, URW, Ingka Centres, Nhood, Altarea, Hammerson, IGD, Apsys, Mercialys, Sonae Sierra, and others highlighted the significance of the event. Rather than immediately maximising rents, the team prioritised medium-term performance.

Expansion 264

Expansion Retail Space Space Marketing 264

Retail Focus

JANUARY 2, 2025

While certain trends that were apparent this year may not be as key in 2025, others will continue into the next year and beyond, playing a major role in shaping customer demand. On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

FEBRUARY 11, 2025

Whether its cart abandonment, browse abandonment, or other key touchpoints, Wunderkind Identity ensures that every interaction is tailored to the individual. This not only enhances engagement but also drives significant revenue growth. It should be about maximising revenue per unique user in a premium, non-disruptive way.

Harmony 130

Harmony Strategy Engagement Customer Engagement 130

Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

Customer Engagement 283

Customer Engagement Balance Consumer Engagement 283

Retail Bound

AUGUST 21, 2024

After all, it’s the loyal customers who will keep coming back and serve as brand advocates for your product. But with so many other startups vying for attention in the market, how do you stand out and engage with your customers in a meaningful way?

Customer Engagement 52

Customer Engagement Engagement Strategy Social Media 52

Inside Retail

NOVEMBER 14, 2022

“Delighting and surprising customers during an in-store customer journey, inspiring them to make a purchase, is one thing, but customers want to save time and access solutions that allow them to order ‘out of stock’ or ‘premium limited-edition’ products, as well.”. Personalisation is a key to engagement.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. However, some retailers arent seeing social media engagement translating into sales.

Social Media 130

Social Media Promotion Engagement Consumer 130

Inside Retail

MARCH 27, 2025

Key feedback highlights the appeal of dynamic visual storytelling, which enhances customer engagement and the effective zoning of products, making the shopping experience even more seamless. We have been delighted by the response to our new store in Fashion Walk and our refreshed stores in Pacific Place and IFC Mall, he said.

Expansion 130

Expansion Strategy Location Customer Engagement 130

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. SMS has enabled us to quickly communicate new product launches, promotions, and any exciting events to our customers. For example, we can send a campaign to all customers.

Marketing 278

Marketing Promotion Flow Strategy 278

Inside Retail

JANUARY 1, 2025

Customer experience enhancements: start small, think big Use holiday insights to personalise CX The data gathered during the holiday season offers invaluable insights into customer behaviour and preferences. Targeted campaigns: segment customers into groups (e.g.,

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

OCTOBER 13, 2024

Chengdu, on the other hand, was selected as the location for our first China flagship in lieu of the city’s growing influence in local fashion, design and culture. Are there other key cities or regions you’re targeting? IR: Following these three flagship stores, what are your plans for further expansion?

Expansion 130

Expansion Concept Fashion Artistic 130

Inside Retail

FEBRUARY 25, 2025

We are bidding for customers. To adopt this thinking, brands should first look to define those metrics behavioural, brand, engagement and ROI that determine effectiveness and resonance of campaigns and spend. Prioritise SEO and personalisation/localisation, and lastly, have a clear customer strategy.

Other 130

Other Customer Retention Engagement Strategy 130

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement. Cut through the noise.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

DECEMBER 14, 2023

Data analytics and AI can also detect wider patterns in customer data to predict how an individual customer might behave in the future. Even if they haven’t bought a product yet, the behaviour of other customers may indicate that they will. Recommendation engines are believed to drive up to 35 per cent of Amazon’s sales.

Engagement 130

Engagement Line Pattern Balance 130

Inside Retail

FEBRUARY 8, 2023

Many retailers are using digital technology to invest in experiential retail, to entice people back into stores, where they can engage and entertain them, giving them a reason to stay beyond the time it takes to buy something. This will be the key to success offline in the future. Thinking about going digital?

Engagement 233

Engagement Display Customer Engagement Tailored 233

Inside Retail

JANUARY 21, 2025

Australians are likely to become savvier in budgeting for treats, special occasions and milestone celebrations by purchasing gift cards in advance, ensuring they can treat themselves or others at an opportune moment. For retailers, this trend can lead to increased revenue and sales.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

JANUARY 12, 2023

In Singapore, people living in the same apartment building have created community Facebook accounts to perform group buys, discovering products that others in their building are buying. Brand engagement beyond the transaction; FMCG brands should identify what products have higher engagement. Benefits far outweigh the drawbacks.

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Inside Retail

DECEMBER 12, 2024

Certain products may have exceeded expectations, while others underperformed. Did certain channels, such as email marketing or social media, outperform others? Segmentation ensures that communications are relevant to each customer group, increasing the likelihood of engagement.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. Collaborations, such as partnerships with Disney, have contributed to product diversification, with several limited-edition series launched annually.

Marketing 130

Marketing Strategy Expansion Consumer 130

Inside Retail

MAY 3, 2021

With information gleaned from customers at each touchpoint, retailers are able to create an even more personalised and engaging shopping experience. It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. Efficiency redefined.

Social Media 279

Social Media Light Reimagine Engagement 279

Creative Displays Now

NOVEMBER 20, 2024

Your retail display should use techniques like cross-merchandising and interactive elements to engage with customers and draw them into the aisle. You want customers to interact with your brand and form meaningful connections. Use the theme to place the products in a way that tells the story.

Beauty and Health 98

Beauty and Health Display Visual Merchandising Merchandising 98

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. Consumers were asked to choose their favourite long sleeve polo colours and vote against other colours. Campaign objectives. Check it out here.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

OCTOBER 5, 2021

Talkdesk Research found that 63 per cent of retail CX professionals expect contact centre agents to communicate with customers via social media channels, in one year, demonstrating more growth year over year than any other channel. Learn more about what is in store for the retail contact centre of the future.

Social Media 246

Social Media Customer Engagement Engagement Management 246

Inside Retail

MARCH 14, 2024

In an era when consumers expect brands to respond rapidly to queries about products, delivery schedules and any other interaction, a growing number of retailers are turning to interactive voice response (IVR) systems to enhance customer experience. Speed is part of the user experience.

Customer Engagement 246

Customer Engagement Engagement Concept Consumer 246

Inside Retail

APRIL 19, 2024

I understand what our customer wants to see, and I create concepts before they become saturated. If others are doing it, it’s already outdated. You need to know their preferences, behaviours, and the platforms they frequent, and tailor your content and engagement strategies accordingly.

Social Media 246

Social Media Strategy Engagement Customer Engagement 246

Inside Retail

JULY 8, 2024

Sudden but not surprising The move comes four years after the company closed its physical stores in other markets around the world and turned its New York City, London, Sydney and Redmond locations into experience centres, as part of its strategic change in retail operations.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Retail Focus

AUGUST 4, 2022

The past 2 years have resulted in some major changes to the retail industry, such as a significant increase in online shopping, the rise of localisation and other changes in consumer behaviours. Pre-pandemic, engagement with global environmental issues was mired in a false sense of security and widespread apathy.

Engagement 162

Engagement Customer Engagement Curate Shopping 162

Retail Focus

JUNE 16, 2023

On the other hand, it helps in gaining a deep understanding of the brand’s target audience’s needs, desires, and aspirations. Crafting brand narratives through popup stores can be an effective strategy to engage customers, create buzz, and build a unique brand experience.

Social Media 264

Social Media Artistic Fashion Display 264

Inside Retail

FEBRUARY 17, 2025

Given that shoppers in other markets have embraced it, however, the exam question is: Should this be regarded as a permanent or temporary difference? We believe physical retail remains as relevant as ever, but with a savvy digital customer watching your every move, it wont be enough to have great products and great prices.

Social Media 130

Social Media Department Stores Consumer Shopping 130

Inside Retail

MAY 27, 2021

Many retailers have been forced to find new ways to engage their customers, sustain their businesses and find new opportunities for growth leading to an accelerated shift from physical retail to e-commerce. After implementing this solution, Ezibuy acquired over 40,000 new email subscribers, who had a conversion rate to customer of 19%.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

NOVEMBER 14, 2024

Many see their customer service team as providing a great customer experience. However, in reality, customer experience is embedded in every single function throughout the whole company. It should be approached with the same intensity as any other aspect, from site design to the quality of the products sold on the site. “To

Management 130

Management Customer Engagement Shopping Engagement 130

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Balance 234

Balance Promotion Strategy Consumer 234

Inside Retail

JULY 23, 2024

This feature enables interactive communication with JD’s mascot ‘Joy’ which helps enhance customer engagement and personalisation. While high-end labels choose AR as a space with a focus on brand stories, other retailers are exploring opportunities to offer different shopping experiences to boost sales on the device.

Fashion 278

Fashion Customer Engagement Shopping Space 278

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

Social Media 246

Social Media Engagement Consumer Artistic 246

Inside Retail

JANUARY 24, 2022

As seen in major supermarkets, click-and-collect and self-service kiosks are now an in-store fixture, although there are more retailers from other categories deploying similar initiatives, such as sporting goods retailers, DIY stores and home hypermarkets. Customers come back for the conversation. Take your staff on the journey.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Retail Times

DECEMBER 6, 2024

One is centred around selling goods and services, while the other focuses on entertainment. However, these two sectors share surprising similarities, particularly when it comes to customer engagement, marketing strategies, and evolving to meet modern consumer demands. Lets explore some key parallels.

Customer Engagement 52

Customer Engagement Engagement Strategy Consumer 52