Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Balance Engagement Visual Merchandising Contrast 130

Inside Retail

JULY 27, 2021

We help identify what products to keep and what to remove and how to evolve the range over time using combinations of commercial, transactional and customer data,” explains Moore. “A A lot of category managers tend to think about the range they have, but not the combination of range and store. Download our white paper.

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Management Tailored Space Location 234

Retail Focus

JANUARY 2, 2025

On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions. Breaks explained: AI has really started to come into its own to capture and utilise customer data, to deliver an increasingly personalised service and experience.

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Balance Consumer Engagement Marketing 162

Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Multi-channel marketing tools available today are built to deliver campaign analytics and manage workflow automation.

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Management Customer Engagement Engagement Marketing 147

Inside Retail

MARCH 10, 2025

The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. “This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said.

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Retail Marketing Marketing Planning Expansion 130

Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Personalisation is a key to engagement. “Retailers need to reflect the tailored and personalised experience of online, but in-store.”.

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Engagement Customer Engagement Strategy Promotion 289

Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. However, some retailers arent seeing social media engagement translating into sales.

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Social Media Promotion Engagement Consumer 130

Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. some manages a supply chain spanning global sourcing, inventory management, and logistics. On the operational side, Oh!some

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Marketing Strategy Expansion Consumer 130

Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

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Merchandising Management Customer Engagement Engagement 147

Inside Retail

JANUARY 1, 2025

Customer experience enhancements: start small, think big Use holiday insights to personalise CX The data gathered during the holiday season offers invaluable insights into customer behaviour and preferences. Targeted campaigns: segment customers into groups (e.g.,

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster.

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Other Pattern Flow Customer Engagement 130

Inside Retail

DECEMBER 10, 2023

From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform customers where their eagerly anticipated purchase is at. This reinforces their confidence in the brand’s commitment to the overall customer experience.

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Strategy Flow Engagement Customer Engagement 290

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

JANUARY 21, 2025

This strategy allows for more efficient management of daily expenses while setting aside funds for those essential enjoyable moments. This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty.

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Gifts Social Media Consumer Customer Engagement 130

Inside Retail

NOVEMBER 14, 2024

The most common consumer pain points uncovered are where customers engage with the retailer to gather information. “It It really starts with having FAQs, which explain half of customers’ questions. It comes down to managing expectations. It is super easy to lose a customer if you mess up things.

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Management Customer Engagement Shopping Engagement 130

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.

Social Media 288

Social Media Tailored Engagement Consumer 288

Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

JUNE 5, 2022

The brand did this to ensure the online experience was seamless for its new demanding digital customers. So when you look at how digital acceleration is changing the way consumers engage, it essentially comes down to the fact that they’re becoming more careful, and therefore, require brands to earn their trust. About Cheetah Digital.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Retail Focus

FEBRUARY 6, 2025

Brands must also maintain consistent messaging, aesthetics, and tone wherever customers engage, from website design to in-store signage. By strengthening brand affinity, a holistic loyalty programme boosts retention and lifetime value. Consistency in Branding and Messaging Omnichannel service extends beyond technology.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

MAY 3, 2021

With information gleaned from customers at each touchpoint, retailers are able to create an even more personalised and engaging shopping experience. It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. Efficiency redefined.

Social Media 279

Social Media Light Reimagine Engagement 279

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. SMS has enabled us to quickly communicate new product launches, promotions, and any exciting events to our customers. For example, we can send a campaign to all customers.

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Marketing Promotion Flow Strategy 278

Inside Retail

OCTOBER 5, 2021

The future of customer service channels: Social media as a customer service channel will surpass email and voice. Besides being held accountable for customer relationship and revenue generation key performance indicators (KPIs), agents are expected to manage interactions across more channels than before.

Social Media 246

Social Media Customer Engagement Engagement Management 246

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

MAY 27, 2021

Many retailers have been forced to find new ways to engage their customers, sustain their businesses and find new opportunities for growth leading to an accelerated shift from physical retail to e-commerce. After implementing this solution, Ezibuy acquired over 40,000 new email subscribers, who had a conversion rate to customer of 19%.

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Tailored Engagement Perspective Customer Engagement 246

Inside Retail

FEBRUARY 17, 2025

Japanese retailer Uniqlo is investing heavily in radio-frequency identification (RFID) technology to accelerate supply chain efficiencies, with an ambition to embed RFID into its global product range, facilitating improved inventory management and the customer self-checkout experience. What about actual customer behaviour?

Social Media 130

Social Media Department Stores Consumer Shopping 130

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. They were able to link customer IDs and preference data like hobbies, tastes, and purchase intentions, to make the in-store shopping experience more customised.

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Strategy Hobbies Color Customer Engagement 230

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.

Social Media 246

Social Media Tailored Engagement Consumer 246

Compliantia

JULY 4, 2023

Understanding how to manage seasonal sales and promotions is key to running a successful store. This job of managing promotions becomes more complex when you start adding multiple locations into the mix. This job of managing promotions becomes more complex when you start adding multiple locations into the mix.

Promotion 98

Promotion Location Management Customer Engagement 98

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Consumer 147

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. The trading update also confirmed that Myer’s board has been undertaking a comprehensive search for a new chief executive officer to build on and expand King’s customer-centric initiative.

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Department Stores Planning Engagement Strategy 264

Inside Retail

MARCH 6, 2023

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond.

Shopping 243

Shopping Engagement Customer Engagement Curate 243

Retail Focus

NOVEMBER 7, 2022

Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. Fashion brands are also highlighting any activity related to sustainability as it aims at showing customers that it is actively seeking best practices related to sustainability.

Brand Management 130

Brand Management Fashion Management Perspective 130

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Improved employee wellbeing and retention: As well as understanding the needs and wants of customers, integrated data software can optimise internal processes. And finally – new income streams. It can also help retailers to monetise their data.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Inside Retail

JULY 31, 2024

Engaging customers across multiple touchpoints has never been more critical. This is where a cross-channel customer experience (CX) platform becomes indispensable. A cross-channel CX platform enables retailers to deliver consistent and engaging campaign messages across all customer touchpoints.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

JANUARY 24, 2022

observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). The other side of the checkout experience is assisted service, when the cashier helps and engages with the customer. “In Customers come back for the conversation. There will always be space for physical retail. Take your staff on the journey.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

AUGUST 8, 2022

Gartner explains: “Digital marketing leaders use multichannel marketing hubs to deliver contextually relevant experiences on complex customer journeys. Unified customer profiles backed by predictive insights help orchestrate personalised, multichannel engagement.”.

Customer Engagement 130

Customer Engagement Engagement Marketing Management 130