Inside Retail

FEBRUARY 8, 2023

Many retailers are using digital technology to invest in experiential retail, to entice people back into stores, where they can engage and entertain them, giving them a reason to stay beyond the time it takes to buy something. This will be the key to success offline in the future. Thinking about going digital?

Engagement 233

Engagement Display Customer Engagement Tailored 233

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Today, 73 per cent of shoppers say they shop across multiple platforms.

Social Media 279

Social Media Light Reimagine Engagement 279

Inside Retail

SEPTEMBER 2, 2024

IR : Can you share some insights into how Ghd engages with its customers to understand their needs and preferences? LD: We conduct extensive research and are consistently engaging with hairdressers and consumers all over the world to ensure we capture the needs of all hair types.

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

JUNE 5, 2022

The brand did this to ensure the online experience was seamless for its new demanding digital customers. So when you look at how digital acceleration is changing the way consumers engage, it essentially comes down to the fact that they’re becoming more careful, and therefore, require brands to earn their trust. About Cheetah Digital.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI is designed to empower frontline workers by providing them with real-time access to essential information that they need in order to do their job well. In-Ear Delivery of Information: Allows associates to remain fully engaged with customers while discreetly receiving necessary details.

Engagement 86

Engagement Flow Customer Engagement Balance 86

Inside Retail

JULY 27, 2023

Big data driving personalisation Retailers are collecting vast amounts of data to better understand customers’ personal, transactional, and behavioural information. AI algorithms can then carry out behaviour analysis, predict customer preferences and tailor personalised offers, which improves customer engagement and loyalty.

Shopping 243

Shopping Tailored Customer Engagement Engagement 243

Retail Times

FEBRUARY 29, 2024

Online food delivery and takeaway app, Foodhub, has improved conversions and reduced basket abandonment, partnering with MoEngage, the insights-led customer engagement platform. Retail Times - Retail Times, the free online source for all retail sector news

Customer Engagement 52

Customer Engagement Engagement 52

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. We wanted to listen to the needs of our customers and in-store staff, and then propose the best campaigns and products. Campaign objectives.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

OCTOBER 5, 2021

Being able to consistently engage with the customer across multiple channels is a top challenge for today’s agents. Retailers are currently applying AI largely for information and service guidance, but there’s a greater opportunity for further contribution.

Social Media 246

Social Media Customer Engagement Engagement Management 246

Retail Times

DECEMBER 17, 2024

Retail Times - Retail Times | Retail News | Free Retail News

Customer Engagement 40

Customer Engagement Engagement 40

Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. In China, he said, retailers want their customers to engage with them digitally.

Promotion 260

Promotion Engagement Shopping Customer Engagement 260

Inside Retail

JULY 8, 2024

They foster consumer trust, enable personalised customer engagement, and integrate advanced technologies like AI and AR.” These investments will focus on enhancing clienteling, providing real-time inventory and fulfilment information, reducing queues, enabling mobile POS, and supporting employee task management and self-service.

Consumer Electronics 264

Consumer Electronics Strategy Management Consumer 264

Inside Retail

MAY 27, 2021

Many retailers have been forced to find new ways to engage their customers, sustain their businesses and find new opportunities for growth leading to an accelerated shift from physical retail to e-commerce. After implementing this solution, Ezibuy acquired over 40,000 new email subscribers, who had a conversion rate to customer of 19%.

Tailored 246

Tailored Engagement Perspective Customer Engagement 246

Inside Retail

OCTOBER 26, 2023

It’s not a question of whether brands should adopt it, but rather which channels they should be prioritising, which should be informed by their target customer and product offering.” Determining how customers engage with specific product categories should shape resource allocation within online shopping platforms, she advises.

Shopping 246

Shopping Engagement Consumer Gifts 246

Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. For the modern retailer, the key to implementing these strategies is knowing your customers and understanding their needs. “We

Strategy 130

Strategy Customer Engagement Engagement Management 130

Retail Focus

JUNE 16, 2023

Crafting brand narratives through popup stores can be an effective strategy to engage customers, create buzz, and build a unique brand experience. Creating interactive experiences: Engaging customers through interactive experiences that allow them to connect emotionally with the brand is essential.

Social Media 264

Social Media Artistic Fashion Engagement 264

Inside Retail

DECEMBER 12, 2024

But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. Sales figures, customer interactions, and marketing performance all offer valuable insights. The more information you have, the better you can plan.

Strategy 130

Strategy Customer Retention Customer Engagement Tailored 130

Retail Focus

JANUARY 10, 2022

This includes breaking down goals such as employee engagement (something that will prove incredibly challenging yet essential to capture in an age of remote working). For example, businesses can design an application that inputs data around employee satisfaction levels, then categorise those findings according to location or department.

Strategy 244

Strategy Engagement Perspective Customer Engagement 244

Inside Retail

JANUARY 24, 2022

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person.

Engagement 162

Engagement Customer Engagement Sporting Goods Shopping 162

Inside Retail

FEBRUARY 20, 2024

AI algorithms can analyse vast amounts of customer data to understand preferences, predict behaviour, and offer personalised product recommendations. By delivering content and product suggestions that align with individual interests, businesses can significantly increase customer engagement and drive conversions.

Tailored 246

Tailored Social Media Strategy Target Market 246

Retail Times

MAY 16, 2024

The company is applying this state-of-the-art technology to revolutionise consumer interactions, as well as enhancing how Manhattan’s customers engage with their solutions. The […] If you want more information Retail Times get in touch! Retail Times - Retail Times, the free retail news website

Customer Engagement 110

Customer Engagement Art Engagement Consumer 110

Retail Focus

DECEMBER 12, 2024

Despite the many challenges facing the retail sector, these three days of networking and information exchange demonstrated that the sector’s fundamentals remain strong and its determination unwavering. The event brought together 4,400 participants, including 1,800 retail representatives, a 12% increase compared to 2023.

Expansion 264

Expansion Retail Space Space Marketing 264

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

JULY 27, 2021

By developing decisions based on sound, sustainable analytics-based information, multinational retail consultancy Scalene Group is positively impacting product ranging, category space allocation, store network development and even promotional pricing for retailers spanning three continents. “A

Management 234

Management Tailored Space Location 234

Retail Focus

DECEMBER 6, 2024

Anticipate and address customer needs at every stage of their journey. Provide personalized experiences that foster loyalty and engagement. When used effectively, email marketing not only enhances the overall customer experience but also drives revenue by encouraging repeat purchases and long-term relationships.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Retail Times

JULY 24, 2024

Once deployed, Brown Thomas Arnotts will benefit from new capabilities that unlock greater levels of customer engagement and loyalty whilst promoting omnichannel agility. Aptos Sales Audit and CRM will […] If you want more information Retail Times get in touch!

Customer Engagement 105

Customer Engagement Promotion Engagement 105

Inside Retail

JULY 12, 2023

A recent study conducted by customer engagement platform Twilio revealed that marketers in the Asia-Pacific (APAC) region are not only embracing this transition but also recognising the vast potential of alternative data sources, particularly zero and first-party data.

Marketing 130

Marketing Customer Engagement Advertising Consumer 130

Inside Retail

NOVEMBER 29, 2023

At the same time, gamification encourages engagement and amplifies marketing results. With the value of mixing in-person and online loyalty initiatives already well recognised, gamification is the new tool to encourage engagement outside stores, inspiring customers, revealing new products and ultimately, increasing sales.

Strategy 130

Strategy Engagement Customer Engagement Consumer 130

Inside Retail

FEBRUARY 16, 2022

Today, customers expect highly tailored and targeted interactions when they engage with a brand. To deliver valuable and highly personalised customer communications and interactions, retailers need to capture all the signals that a customer displays through their engagement with the organisation.

Tailored 130

Tailored Customer Engagement Engagement Merchandising 130

Inside Retail

SEPTEMBER 5, 2022

They want to see products clearly and also view the product information to relate it to their individual needs and circumstances. . High-quality photography together with on-pack information including ingredients, nutritional panel and allergens are critical for major retailers’ online platforms. Find out more.

Customer Engagement 130

Customer Engagement Light Consumer Concept 130

Inside Retail

DECEMBER 17, 2024

The app learns from customer interactions and provides tailored recommendations. As customers try out different combinations, Sephora gains insights into preferences, which can inform future product development and marketing campaigns. US-based Nike is using AI-driven personalisation tools to improve customer interactions.

Tailored 130

Tailored Curate Shopping Engagement 130

Retail Focus

SEPTEMBER 17, 2024

Factors like fast page load times, mobile responsiveness, and easy navigation are essential, and an eCommerce SEO agency ensures these elements are well-optimized to keep your customers engaged. Optimizing for Personalized Customer Experiences Personalization is a game-changer when it comes to customer retention.

Customer Retention 130

Customer Retention Tailored Strategy Customer Engagement 130

Inside Retail

OCTOBER 14, 2021

The new hub will house a mix of evergreen and seasonal aspirational and educational content, more than 30 free barbecue courses, paid masterclasses, member-only offers, and the opportunity to engage online with other barbecue aficianados.

Engagement 130

Engagement Outdoor Customer Engagement Marketing 130

Inside Retail

MAY 16, 2021

While it is widely known that trusted customers engage early and are loyal and strong advocates, most organisations and leaders have low trust literacy. Trust literacy. New research from the Queensland University of Technology (QUT) and Cisco explores how retailers can thrive in today’s economy by building trust-intensive environments.

Customer Engagement 147

Customer Engagement Strategy Shopping Engagement 147

Inside Retail

SEPTEMBER 21, 2023

What’s critical to being BFCM-ready is the understanding that this event – formerly characterised by multiple discount codes and hurriedly sent emails – has evolved into a well-structured strategic endeavour as retailers assemble cross-functional teams, chart out detailed promotional strategies and methodically segment their customer base.

Engagement 130

Engagement Strategy Promotion Customer Engagement 130

Inside Retail

JANUARY 2, 2024

Throughout every year, a multitude of major and minor calendar events offer great opportunities to engage with customers at a time when they are open to shopping for friends, families or themselves. This is a highly effective tool for reaching your most engaged customers.

Strategy 130

Strategy Marketing Social Media Engagement 130

Retail Times

SEPTEMBER 22, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage, the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance.

Engagement 52

Engagement Customer Engagement Line 52