Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform.

Customer Engagement 147

Customer Engagement Engagement Consumer Management 147

Inside Retail

NOVEMBER 25, 2024

Unlike traditional retailers, which often operate on seasonal cycles, Shein updates its inventory continuously, keeping customers engaged and coming back for more. These businesses operate as tech/AI platforms where the product itself is almost incidental to the larger goals of data acquisition and customer engagement.

Fashion 246

Fashion Customer Engagement Strategy Consumer 246

Retail Focus

SEPTEMBER 5, 2022

Online retailers could learn a lot from the bustling online casino industry when it comes to keeping customers engaged. Online Casino Industry is Designed for Engagement. Indeed, introducing iGaming-inspired elements could boost engagement on shopping pages and give customers a reason to keep coming back for more.

Customer Engagement 130

Customer Engagement Engagement Form Promotion 130

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Engagement 79

Engagement Flow Customer Engagement Balance 79

Mindful Design

AUGUST 14, 2024

Customer engagement is all about creating meaningful connections with your visitors, encouraging them to interact with your brand, and building a sense of loyalty that keeps them coming back. In a dessert shop, this goes beyond just serving delicious treats—it’s about crafting an environment that resonates with your customers.

Customer Engagement 85

Customer Engagement Engagement Shopping Design 85

RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. This is how you unlock sales potential unlike ever before.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

Inside Retail

FEBRUARY 3, 2025

As more businesses come to grips with the data they are collecting, storing and analysing, the Customer Data Platform Institute has found the way customer data platforms or CDPs are being integrated into broader customer-facing systems is evolving. Smaller retailers may find embedded solutions sufficient for their needs.

Customer Engagement 130

Customer Engagement Engagement Management Tailored 130

Retail Focus

OCTOBER 28, 2024

After all, it’s one of the best ways to attract customers and boost engagement. Sephora has also introduced spin-to-win games that are designed to keep customers engaged and drive purchases. Progress trackers are nifty tools that allow customers to keep track of their scores on an e-commerce site.

Engagement 130

Engagement Customer Engagement Design Retail Design 130

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

Engagement 130

Engagement Customer Engagement Social Media Strategy 130

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Retail Bound

AUGUST 21, 2024

After all, it’s the loyal customers who will keep coming back and serve as brand advocates for your product. But with so many other startups vying for attention in the market, how do you stand out and engage with your customers in a meaningful way? Are you a product startup looking to take your brand to the next level?

Customer Engagement 52

Customer Engagement Engagement Strategy Social Media 52

Retail Focus

DECEMBER 6, 2024

Anticipate and address customer needs at every stage of their journey. Provide personalized experiences that foster loyalty and engagement. When used effectively, email marketing not only enhances the overall customer experience but also drives revenue by encouraging repeat purchases and long-term relationships.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

MARCH 10, 2025

The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. “This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said.

Retail Marketing 130

Retail Marketing Marketing Planning Expansion 130

Retail Focus

DECEMBER 12, 2024

Within four months, results were clear: customer footfall and conversion rates exceeded expectations, surpassing those of other French stores, excluding Haussmann. This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customer experiences.

Expansion 264

Expansion Retail Space Space Marketing 264

Inside Retail

NOVEMBER 19, 2024

Add to that research from Hyunwoo Hwangbo on smart store technologies in 2017, which highlights how immersive experiences – like augmented reality fitting rooms and interactive mirrors – boost customer engagement and sales. It’s all about keeping people engaged long enough to cross the line from ‘just looking’ to ‘I’ll take two.’

Engagement 130

Engagement Shopping Display Light 130

Inside Retail

SEPTEMBER 7, 2023

Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.

Marketing 264

Marketing Social Media Customer Engagement Expansion 264

Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement. Personalisation is a key to engagement.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JANUARY 22, 2025

This enhances the overall experience by increasing relevance and decreasing choice overwhelm, which saves time for customers. Elevating the customer experience The retail landscape is being transformed in many areas, from in-store shopping to customer service, creating more seamless and engaging experiences.

Flow 130

Flow Tailored Shopping Engagement 130

Retail Focus

FEBRUARY 6, 2025

This compelling presentation underscored the critical role of thoughtfully designed physical retail environments in keeping customers engaged, immersed, and continually amazed. By offering a sensory-rich experience, it reminded retailers of the power of curation to transform shopping into a journey of discovery and wonder.

Curate 147

Curate Concept Space Art 147

Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

Customer Engagement 283

Customer Engagement Balance Consumer Engagement 283

Inside Retail

DECEMBER 14, 2023

The challenge is striking a balance: an overly robotic chatbot might reduce the level of engagement that companies are seeking. This often frustrated customers, who struggled to ask a question in a way the bot could understand and answer. To combat this, chatbots could be programmed to be more factual and less human-like.

Engagement 130

Engagement Line Pattern Balance 130

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

Strategy 243

Strategy Customer Engagement Social Media Engagement 243

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

Engagement 130

Engagement Layout Shopping Perspective 130

Retail Focus

JANUARY 2, 2025

On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions. As for 2025, Barnes said trends seen take shape in 2024 are poised to deepen and evolve throughout the next year.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

MARCH 3, 2025

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. However, some retailers arent seeing social media engagement translating into sales.

Social Media 130

Social Media Promotion Engagement Consumer 130

Inside Retail

FEBRUARY 15, 2022

Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Higher levels of customer engagement, conversions and user retention followed by the scaling of native iOS and Android apps contributed 5.6 The company is on track to launch its private label skincare line in the fourth quarter.

Line 246

Line Planning Customer Engagement Engagement 246

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Inside Retail

JANUARY 1, 2025

Customer experience enhancements: start small, think big Use holiday insights to personalise CX The data gathered during the holiday season offers invaluable insights into customer behaviour and preferences. Targeted campaigns: segment customers into groups (e.g.,

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

JANUARY 12, 2023

Brand engagement beyond the transaction; FMCG brands should identify what products have higher engagement. However, due to social commerce’s targeting capabilities, even typically lower engagement categories (for instance, paper foils and wraps) can find their people. This is something of a holy grail, particularly in FMCG.

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Inside Retail

FEBRUARY 8, 2023

Many retailers are using digital technology to invest in experiential retail, to entice people back into stores, where they can engage and entertain them, giving them a reason to stay beyond the time it takes to buy something. This will be the key to success offline in the future. Thinking about going digital?

Engagement 233

Engagement Display Customer Engagement Tailored 233

Retail Times

DECEMBER 30, 2024

Therefore, operators search for ways to increase customer engagement on their platforms. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Online gaming platforms are experiencing a real boom now, and the competition in the market is insane.

Consumer 98

Consumer Customer Engagement Engagement Marketing 98

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics.

Social Media 288

Social Media Tailored Engagement Consumer 288

Retail Focus

NOVEMBER 21, 2024

From classic tobacco to exotic fruit blends and dessert-inspired options, variety keeps customers engaged and curious. In regions like the e liquids UK market, offering unique and high-quality flavours is critical to maintaining customer loyalty and attracting new users.

Target Market 130

Target Market Customer Engagement Marketing Consumer 130

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

JUNE 5, 2022

The brand did this to ensure the online experience was seamless for its new demanding digital customers. So when you look at how digital acceleration is changing the way consumers engage, it essentially comes down to the fact that they’re becoming more careful, and therefore, require brands to earn their trust. About Cheetah Digital.

Engagement 242

Engagement Consumer Customer Engagement Strategy 242

Inside Retail

SEPTEMBER 2, 2024

IR : Can you share some insights into how Ghd engages with its customers to understand their needs and preferences? LD: We conduct extensive research and are consistently engaging with hairdressers and consumers all over the world to ensure we capture the needs of all hair types.

Engagement 278

Engagement Consumer Balance Concept 278