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MAPIC 2024: Highlights of the 2024 Edition

Retail Focus

Urban Regeneration and Mixed-Use Projects Rebuilding existing structures and designing for mixed-use functionality have become essential components of international development projects. Combining design, efficiency, and aesthetics, the programme aims to attract new brands and operators, ultimately increasing footfall in the area.

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How Bonds is hacking the retail calendar with its own branded sales day

Inside Retail

Bonds’ 24/7 Rewards Day, launched, fittingly, on July 24, is a branded campaign designed to cement brand relevance through omnichannel experience and cultural resonance. Tailored for every customer Bonds’ campaign is also designed with omnichannel precision.

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Lessons in retail tech from Sephora that companies can steal

Inside Retail

Its not just selling makeup and skincare; its using marketing technology to build relationships and make customers feel special. For Australian retailers looking to boost customer engagement and drive sales, Sephora’s approach offers some valuable lessons. Encourage customer interaction and engagement.

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Oh!some sets sights on new markets, reaching 100 stores this year

Inside Retail

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. These stores will be designed and structured to better suit the characteristics of local community economies. In addition to the current mainstream stores in core areas, Oh!some

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matter what’s coming next.

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Robots in retail: Balancing automation with the human touch

Inside Retail

Creating opportunities for human connection and creativity With automation at its best, human employees – rather than stocking shelves or scanning inventory – can engage in valuable conversations with shoppers, provide tailored recommendations, solve unique problems and validate the emotional needs of each individual.

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When one size didn’t fit all: How Endota solved a CRM challenge

Inside Retail

Previous seasonal campaigns had restricted franchisees to a rigid campaign structure; Endota wanted to empower each spa to tailor offers to their local audience while maintaining simple processes that were easy to manage. Deep-linking in emails cut booking friction by four clicks, simplifying the customer journey,” said McCarthy.