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We believe physical retail remains as relevant as ever, but with a savvy digital customer watching your every move, it wont be enough to have great products and great prices. In the future, the technology edge could be decisive when it comes to customerengagement and loyalty. What about actual customer behaviour?
A 2016 survey by the National Retail Association found 40 per cent of full-time managers in the industry across Australia were female with around 1700 in CEO or managing director roles. Wirth joined the Myer board in October last year after 15 years at Qantas, including six years as CEO of Qantas Loyalty.
When we sought answers from LP managers, enquiring about the tactics customersengaging in theft employed, their responses were both enlightening and disheartening. None of the participants were detected by store employees.
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