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How Malaysian department store Pavilion is connecting with customers

Inside Retail

Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience. Businesses that offer customers both physical and online store options tend to see higher customer engagement and sales. You can download it here.

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Myer’s latest trading update is a testament to putting the customer first

Inside Retail

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the department store CEO is taking the win as a sign of more growth to come. “We

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What Myer’s new CEO says about the importance of customer loyalty in retail

Inside Retail

She transformed Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses,” he added. Doubling down on Myer One To date, Myer’s customer loyalty program Myer One has over 7 million digitally contactable members and the department store’s fiscal turnaround has been loyalty-led.

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Decoding the global trends shaping the future of retail

Inside Retail

We believe physical retail remains as relevant as ever, but with a savvy digital customer watching your every move, it wont be enough to have great products and great prices. In the future, the technology edge could be decisive when it comes to customer engagement and loyalty. What about actual customer behaviour?

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Bullring & Grand Central secures 27,500 sq ft JD Sports upsize for Summer 2023

Retail Focus

Last November, it was announced that M&S and TOCA Social would enliven a former department store, while designer fashion brand Tessuti will open its largest offering in the West Midlands at Bullring in 2023. .

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The Art and Business of Christmas Windows in Retail

Retail Focus

Retailers who incorporate interactive elements can encourage passersby to engage with the scene, which enhances the overall experience and makes it memorable. Retailers are no longer using static displays; now they use cutting-edge technology like augmented reality and interactive elements to engage passersby.

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More than a mall: How The Exchange TRX aims to redefine retail in Malaysia

Inside Retail

In the heart of Kuala Lumpur’s emerging international financial district lies The Exchange TRX – a new retail complex that aims to redefine urban luxury and community engagement. These brands are pushing the envelope in terms of customer engagement and this is going to be a fantastic opportunity for us,” he said.