Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform.

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Mindful Design

AUGUST 14, 2024

Customer engagement is all about creating meaningful connections with your visitors, encouraging them to interact with your brand, and building a sense of loyalty that keeps them coming back. In a dessert shop, this goes beyond just serving delicious treats—it’s about crafting an environment that resonates with your customers.

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RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. Then we’ll wrap it up and combine all the insights we learned.

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Retail Focus

SEPTEMBER 5, 2022

Customers know how abundant their options are, so if they don’t like what they see at a site they can quickly look elsewhere. Online retailers could learn a lot from the bustling online casino industry when it comes to keeping customers engaged. Online Casino Industry is Designed for Engagement.

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Instore Design

MAY 9, 2024

As we delve into 2024, it's paramount to explore the forefront of innovation driving customer engagement. In today's dynamic retail landscape, staying ahead of the curve is crucial for brands and marketers seeking to captivate consumers. One such avenue witnessing a meteoric rise is interactive retail displays.

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Retail Times

FEBRUARY 29, 2024

Online food delivery and takeaway app, Foodhub, has improved conversions and reduced basket abandonment, partnering with MoEngage, the insights-led customer engagement platform. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

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Retail Times

FEBRUARY 15, 2023

Online food delivery and takeaway app, Foodhub.co.uk, has doubled conversion rates to 40% while improving new customer activation times, partnering with MoEngage, the leading insights-led customer engagement platform.

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Customer Engagement Engagement 52

Scrube

JANUARY 23, 2024

Modular displays have emerged as a game-changer, offering flexibility, cost-effectiveness, and enhanced customer experiences. In the world of retail, the ability to adapt and evolve with shopper behavior and changing times is paramount.

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Layout Customer Engagement Display Engagement 52

Retail Times

MARCH 21, 2023

Superficial personalisation persists as a key customer engagement bugbear for European shoppers, risking retailers lost revenues and loyalty, the latest research from insights-led customer engagement platform, MoEngage, revealed.

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Retail Times

MAY 14, 2021

By Mike Barclay, senior director of European operations for MoEngage, an insights-driven customer engagement platform.

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Retail Focus

SEPTEMBER 24, 2024

Fastic , the world’s largest fasting app and AI-driven leader in weight loss and nutrition tracking, has leveraged advanced personalisation to drive user engagement and revenue growth, partnering with MoEngage , the insights-led customer engagement platform.

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Inside Retail

SEPTEMBER 7, 2023

Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.

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Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Strategy 147

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

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Strategy Customer Engagement Social Media Engagement 243

Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

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Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Getting the messaging – and the delivery timing – right is critical, he says. “If

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Strategy Customer Engagement Engagement Management 130

Retail Times

OCTOBER 9, 2024

Fastic, the world’s largest fasting app and health and weight-loss community, has leveraged personalisation to drive customer engagement and revenue growth, partnering with MoEngage, the insights-led customer engagement platform.

Customer Engagement 52

Customer Engagement Engagement 52

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

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Retail Times

JULY 24, 2024

Once deployed, Brown Thomas Arnotts will benefit from new capabilities that unlock greater levels of customer engagement and loyalty whilst promoting omnichannel agility. Aptos Sales Audit and CRM will […] If you want more information Retail Times get in touch!

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Customer Engagement Promotion Engagement 105

Retail Times

OCTOBER 11, 2021

Revolution Beauty’s fast-fashion approach to beauty sees it launch products weekly, with a highly engaged influencer and customer base involved in spreading the word.

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Engagement Customer Engagement Fashion 52

Retail Times

MAY 16, 2024

Manhattan Associates (NASDAQ: MANH) today announced Manhattan Active® Maven, a specialised Generative Artificial Intelligence (GenAI) solution built for customer service, along with Manhattan Assist, which adds cutting-edge GenAI capabilities to all Manhattan Active solutions. Retail Times - Retail Times, the free retail news website

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Inside Retail

JULY 27, 2023

Big data driving personalisation Retailers are collecting vast amounts of data to better understand customers’ personal, transactional, and behavioural information. AI algorithms can then carry out behaviour analysis, predict customer preferences and tailor personalised offers, which improves customer engagement and loyalty.

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Inside Retail

AUGUST 8, 2022

Unified customer profiles backed by predictive insights help orchestrate personalised, multichannel engagement.”. Engage with customers beyond the transaction to drive advocacy and build loyalty. Actively measure success and identify opportunities to improve customer engagement.

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Customer Engagement Engagement Marketing Management 130

Inside Retail

JULY 31, 2024

As your business grows and expands its operations, the platform can scale accordingly, accommodating increased customer data and more complex marketing campaigns. This scalability ensures your customer engagement strategies remain effective and efficient, regardless of the business size or scope.

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Inside Retail

OCTOBER 27, 2024

Engagement campaigns : Reward returning customers with loyalty points or offer early access to clearance sales, encouraging continued engagement and brand loyalty. Post-event strategies to keep customers engaged Maintaining customer engagement after sales events is essential for building long-term loyalty.

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Engagement Strategy Customer Engagement Promotion 130

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

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Inside Retail

FEBRUARY 15, 2022

Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Higher levels of customer engagement, conversions and user retention followed by the scaling of native iOS and Android apps contributed 5.6 The company is on track to launch its private label skincare line in the fourth quarter.

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Line Planning Customer Engagement Engagement 246

Retail Focus

AUGUST 25, 2024

Thus, this class of personalization improves customer engagement and boosts the probability of repeat purchases, thereby strengthening brand loyalty. Enhanced Customer Experience: Chatbots enhance the shopping journey. Enhancing Customer Engagement Through Technology Digital tools have transformed retailer-customer interactions.

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Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Connecting with our customers in a meaningful way is a key part of our success as a business. This is the third fundraising undertaken by MoEngage in the last 12 months, having raised $32.5M

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Retail Times

AUGUST 22, 2024

As the August bank holiday approaches, the UK’s retail and hospitality sectors are anticipating a significant surge in sales, according to consumer spend insights from global data and technology company Experian and Reward, industry leader in customer engagement and commerce media.

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Customer Engagement Engagement Consumer 59

Inside Retail

SEPTEMBER 22, 2024

The top five tasks marketers wish they could use AI for Respondents to the Klaviyo research nominated a range of tasks they would like to deploy AI in to enhance their marketing campaigns and customer engagement and retention programs.

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Retail Times

NOVEMBER 7, 2024

99 Bikes has seen an impressive 8% increase in revenue within just three months after partnering with SAP Emarsys Customer Engagement. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

Customer Engagement 40

Customer Engagement Engagement Consumer 40

Retail Focus

SEPTEMBER 17, 2024

Factors like fast page load times, mobile responsiveness, and easy navigation are essential, and an eCommerce SEO agency ensures these elements are well-optimized to keep your customers engaged. An eCommerce SEO agency helps you achieve this by focusing on strategies that foster long-term customer relationships.

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Customer Retention Tailored Strategy Customer Engagement 130

Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement.

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Retail Focus

OCTOBER 28, 2024

Sephora has also introduced spin-to-win games that are designed to keep customers engaged and drive purchases. Progress trackers are nifty tools that allow customers to keep track of their scores on an e-commerce site. The French company has also introduced missions that give people a chance to enter lucky prize draws as well.

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Retail Focus

AUGUST 6, 2024

Martin Jensen, CEO at Centra, commented: “The data clearly shows the power of brand equity as a sustainer of customer loyalty and UK brands need to remain focused on nurturing existing customers to make sure they return to spend when the economic recovery comes – and that means investing in customer engagement.”

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