Retail Focus

SEPTEMBER 5, 2022

Customers know how abundant their options are, so if they don’t like what they see at a site they can quickly look elsewhere. Online retailers could learn a lot from the bustling online casino industry when it comes to keeping customers engaged. Online Casino Industry is Designed for Engagement.

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RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. Then we’ll wrap it up and combine all the insights we learned.

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Retail Bound

AUGUST 21, 2024

After all, it’s the loyal customers who will keep coming back and serve as brand advocates for your product. But with so many other startups vying for attention in the market, how do you stand out and engage with your customers in a meaningful way? Are you a product startup looking to take your brand to the next level?

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Mindful Design

AUGUST 14, 2024

Customer engagement is all about creating meaningful connections with your visitors, encouraging them to interact with your brand, and building a sense of loyalty that keeps them coming back. In a dessert shop, this goes beyond just serving delicious treats—it’s about crafting an environment that resonates with your customers.

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Inside Retail

SEPTEMBER 7, 2023

Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.

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Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

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Instore Design

MAY 9, 2024

As we delve into 2024, it's paramount to explore the forefront of innovation driving customer engagement. In today's dynamic retail landscape, staying ahead of the curve is crucial for brands and marketers seeking to captivate consumers. One such avenue witnessing a meteoric rise is interactive retail displays.

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Inside Retail

NOVEMBER 25, 2024

Unlike traditional retailers, which often operate on seasonal cycles, Shein updates its inventory continuously, keeping customers engaged and coming back for more. These businesses operate as tech/AI platforms where the product itself is almost incidental to the larger goals of data acquisition and customer engagement.

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Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

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Inside Retail

FEBRUARY 15, 2022

Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Higher levels of customer engagement, conversions and user retention followed by the scaling of native iOS and Android apps contributed 5.6 The company is on track to launch its private label skincare line in the fourth quarter.

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Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

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Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement.

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Retail Times

DECEMBER 17, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

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Inside Retail

JULY 27, 2023

Big data driving personalisation Retailers are collecting vast amounts of data to better understand customers’ personal, transactional, and behavioural information. AI algorithms can then carry out behaviour analysis, predict customer preferences and tailor personalised offers, which improves customer engagement and loyalty.

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Retail Focus

JANUARY 20, 2023

The new Space NK Westfield London store design includes clear navigation, making it easy for customers to quickly identify or learn more about specific brands. Additionally, it features theater spaces for customer engagement.

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Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. In these campaigns, Lacoste used Cheetah Experiences to actively collect zero-party data within an interactive brand experience. Campaign objectives.

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Retail Focus

SEPTEMBER 24, 2024

Fastic , the world’s largest fasting app and AI-driven leader in weight loss and nutrition tracking, has leveraged advanced personalisation to drive user engagement and revenue growth, partnering with MoEngage , the insights-led customer engagement platform.

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Inside Retail

JANUARY 5, 2023

While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement. It has a very powerful effect in building that initial customer relationship well before the customer engages with other more transactional platforms or experiences.”.

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Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

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Inside Retail

JANUARY 12, 2023

Yet a Forrester study indicated that even among social commerce leaders, fewer than 30 per cent were prioritising customer engagement in social commerce. This means most are failing to cultivate and nurture relationships throughout their customers’ purchase journeys on socials.

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Inside Retail

FEBRUARY 8, 2023

Retailers should adopt an omnichannel approach, so that online and offline do not compete but work together to complement each other and drive customer engagement. Digital signage provides flexibility and the ability to change a message in real time which can dramatically influence sales and increase basket size.

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Inside Retail

JULY 8, 2024

They foster consumer trust, enable personalised customer engagement, and integrate advanced technologies like AI and AR.” “Authorised retail stores remain relevant in China due to their ability to assure product authenticity, provide immersive shopping experiences, and support omnichannel strategies,” said Gollipalli.

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Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

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Inside Retail

MARCH 14, 2024

On any given day, there could be 150 million calls in and out of Twilio happening around the world, with the company’s customers including global appliances brand Electrolux, US ride-hailing service Lyft, and motor vehicle maker Toyota.

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Inside Retail

JULY 23, 2024

We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics.

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Inside Retail

MAY 3, 2021

It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. For fashion and luxury goods retailers, AI and automation are equally important. Efficiency redefined. At the core of omnichannel retail operations is the need for efficiency.

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Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. The channel’s reach and popularity have extended to all corners of the world, including in Australia, where more brands and consumers are going mobile to not only communicate but shop.

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Inside Retail

OCTOBER 5, 2021

Over 50 per cent of retailers intend to increase their customer engagement AI capabilities investments in the coming year. Retailers are currently applying AI largely for information and service guidance, but there’s a greater opportunity for further contribution.

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Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Connecting with our customers in a meaningful way is a key part of our success as a business. This is the third fundraising undertaken by MoEngage in the last 12 months, having raised $32.5M

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Inside Retail

DECEMBER 10, 2023

“These emails are no longer just a nice-to-have – they need to become a key part of your customer service strategy.”

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Inside Retail

JUNE 5, 2022

Cheetah Digital is a cross-channel customer engagement solution provider for the modern marketer. She strives to help clients solve their business problems through a dynamic consultative and collaborative approach. About Cheetah Digital.

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Inside Retail

FEBRUARY 27, 2024

However, by embracing personalisation and optimising the timing and content of communications, retailers can have a better chance than their rivals of converting visitors across any channel into repeat customers. Getting the messaging – and the delivery timing – right is critical, he says. “If

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Inside Retail

AUGUST 8, 2022

Unified customer profiles backed by predictive insights help orchestrate personalised, multichannel engagement.”. Engage with customers beyond the transaction to drive advocacy and build loyalty. Actively measure success and identify opportunities to improve customer engagement.

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Inside Retail

MARCH 14, 2024

She transformed Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses,” he added. Doubling down on Myer One To date, Myer’s customer loyalty program Myer One has over 7 million digitally contactable members and the department store’s fiscal turnaround has been loyalty-led.

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Inside Retail

JULY 23, 2024

This feature enables interactive communication with JD’s mascot ‘Joy’ which helps enhance customer engagement and personalisation. Meanwhile, JD.com launched JD.Vision ahead of the Apple Vision Pro’s release in China, integrating its ChatRhino large language model into the app as an AI-powered shopping assistant.

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Inside Retail

JULY 23, 2024

We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics.

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