Inside Retail

NOVEMBER 25, 2024

Unlike traditional retailers, which often operate on seasonal cycles, Shein updates its inventory continuously, keeping customers engaged and coming back for more. These businesses operate as tech/AI platforms where the product itself is almost incidental to the larger goals of data acquisition and customer engagement.

Fashion 246

Fashion Customer Engagement Strategy Consumer 246

Retail Focus

SEPTEMBER 5, 2022

Customers know how abundant their options are, so if they don’t like what they see at a site they can quickly look elsewhere. Online retailers could learn a lot from the bustling online casino industry when it comes to keeping customers engaged. Online Casino Industry is Designed for Engagement.

Customer Engagement 130

Customer Engagement Engagement Form Promotion 130

Mindful Design

AUGUST 14, 2024

Customer engagement is all about creating meaningful connections with your visitors, encouraging them to interact with your brand, and building a sense of loyalty that keeps them coming back. In a dessert shop, this goes beyond just serving delicious treats—it’s about crafting an environment that resonates with your customers.

Customer Engagement 85

Customer Engagement Engagement Shopping Design 85

RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. Then we’ll wrap it up and combine all the insights we learned.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

Inside Retail

FEBRUARY 3, 2025

As more businesses come to grips with the data they are collecting, storing and analysing, the Customer Data Platform Institute has found the way customer data platforms or CDPs are being integrated into broader customer-facing systems is evolving.

Customer Engagement 130

Customer Engagement Engagement Management Tailored 130

Retail Bound

AUGUST 21, 2024

After all, it’s the loyal customers who will keep coming back and serve as brand advocates for your product. But with so many other startups vying for attention in the market, how do you stand out and engage with your customers in a meaningful way? Are you a product startup looking to take your brand to the next level?

Customer Engagement 52

Customer Engagement Engagement Strategy Social Media 52

Inside Retail

OCTOBER 27, 2024

Engagement campaigns : Reward returning customers with loyalty points or offer early access to clearance sales, encouraging continued engagement and brand loyalty. Post-event strategies to keep customers engaged Maintaining customer engagement after sales events is essential for building long-term loyalty.

Engagement 130

Engagement Strategy Customer Engagement Promotion 130

Inside Retail

SEPTEMBER 7, 2023

Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.

Marketing 264

Marketing Social Media Customer Engagement Expansion 264

Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

Customer Engagement 283

Customer Engagement Balance Consumer Engagement 283

Retail Focus

OCTOBER 28, 2024

Sephora has also introduced spin-to-win games that are designed to keep customers engaged and drive purchases. Progress trackers are nifty tools that allow customers to keep track of their scores on an e-commerce site. The French company has also introduced missions that give people a chance to enter lucky prize draws as well.

Engagement 130

Engagement Customer Engagement Design Retail Design 130

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

Strategy 243

Strategy Customer Engagement Social Media Engagement 243

Inside Retail

FEBRUARY 15, 2022

Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Higher levels of customer engagement, conversions and user retention followed by the scaling of native iOS and Android apps contributed 5.6 The company is on track to launch its private label skincare line in the fourth quarter.

Line 246

Line Planning Customer Engagement Engagement 246

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

Customer Engagement 263

Customer Engagement Expansion Engagement Strategy 263

Retail Times

DECEMBER 30, 2024

Therefore, operators search for ways to increase customer engagement on their platforms. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Online gaming platforms are experiencing a real boom now, and the competition in the market is insane.

Consumer 98

Consumer Customer Engagement Engagement Marketing 98

Inside Retail

MARCH 10, 2025

“This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said. One of its most significant milestones was the opening of Nike Orchard Road last year, a three-level, 28,000sqft store, the largest Nike mono-brand store in Asia outside China.

Retail Marketing 130

Retail Marketing Marketing Planning Expansion 130

Retail Focus

NOVEMBER 21, 2024

From classic tobacco to exotic fruit blends and dessert-inspired options, variety keeps customers engaged and curious. In regions like the e liquids UK market, offering unique and high-quality flavours is critical to maintaining customer loyalty and attracting new users.

Target Market 130

Target Market Customer Engagement Tailored Consumer 130

Retail Focus

FEBRUARY 6, 2025

This compelling presentation underscored the critical role of thoughtfully designed physical retail environments in keeping customers engaged, immersed, and continually amazed. By offering a sensory-rich experience, it reminded retailers of the power of curation to transform shopping into a journey of discovery and wonder.

Curate 147

Curate Concept Space Art 147

Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JANUARY 21, 2025

This typically raises incremental spending, promotes omnichannel shopping behaviours, increases customer engagement, and drives brand loyalty. Businesses should consider embracing this capability to differentiate their brands gift card program and improve the convenience factor of receiving, storing and redeeming gift cards.

Gifts 130

Gifts Social Media Consumer Customer Engagement 130

Inside Retail

JULY 27, 2023

Big data driving personalisation Retailers are collecting vast amounts of data to better understand customers’ personal, transactional, and behavioural information. AI algorithms can then carry out behaviour analysis, predict customer preferences and tailor personalised offers, which improves customer engagement and loyalty.

Shopping 243

Shopping Tailored Customer Engagement Engagement 243

Retail Focus

JANUARY 20, 2023

The new Space NK Westfield London store design includes clear navigation, making it easy for customers to quickly identify or learn more about specific brands. Additionally, it features theater spaces for customer engagement.

Location 290

Location Space Beauty and Health Curate 290

Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some The company also integrates customer purchasing data to refine its product selection and service offerings. Collaborations, such as partnerships with Disney, have contributed to product diversification, with several limited-edition series launched annually.

Marketing 130

Marketing Strategy Expansion Consumer 130

Retail Focus

FEBRUARY 6, 2025

Brands must also maintain consistent messaging, aesthetics, and tone wherever customers engage, from website design to in-store signage. By strengthening brand affinity, a holistic loyalty programme boosts retention and lifetime value. Consistency in Branding and Messaging Omnichannel service extends beyond technology.

Promotion 147

Promotion Harmony Customer Engagement Tailored 147

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. In these campaigns, Lacoste used Cheetah Experiences to actively collect zero-party data within an interactive brand experience. Campaign objectives.

Strategy 230

Strategy Hobbies Color Customer Engagement 230

Inside Retail

NOVEMBER 12, 2024

Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. To navigate this turbulence, supply-chain optimisation will be a critical investment for retailers next year.

Other 130

Other Flow Pattern Customer Engagement 130

Inside Retail

JANUARY 22, 2025

The future of shopping promises even more innovative applications of generative AI, from hyper-personalised shopping experiences and seamless integration of online and offline interactions, to real-time AI-driven conversations that enhance customer engagement and convenience.

Flow 130

Flow Tailored Shopping Engagement 130

Inside Retail

JANUARY 1, 2025

Upskilling on digital tools As retailers increasingly adopt technology to improve CX, staff must be comfortable using these tools: CX platforms: train your team to use tools like live chat systems or customer engagement platforms effectively.

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

DECEMBER 12, 2024

Did customers engage with product recommendations, or were they ignored? Building loyalty programs Loyalty programs are an effective way to keep customers engaged year-round. For example: Were there any common complaints or issues during the checkout process? How well did your website perform under high traffic volumes?

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

JANUARY 5, 2023

While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement. It has a very powerful effect in building that initial customer relationship well before the customer engages with other more transactional platforms or experiences.”.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Retail Focus

SEPTEMBER 24, 2024

Fastic , the world’s largest fasting app and AI-driven leader in weight loss and nutrition tracking, has leveraged advanced personalisation to drive user engagement and revenue growth, partnering with MoEngage , the insights-led customer engagement platform.

Customer Engagement 147

Customer Engagement Engagement Promotion Strategy 147

Inside Retail

OCTOBER 13, 2024

IR: How do you see these flagship stores contributing to your overall brand awareness and customer engagement strategies in the Asian market? KW: Our flagship stores play a crucial role in amplifying Charles & Keith’s premiumisation across Asia – the region in which we have the strongest foothold.

Expansion 130

Expansion Concept Fashion Artistic 130

Retail Focus

DECEMBER 12, 2024

Artificial intelligence (AI), once considered a trend, is now firmly established as a transformative force in customer engagement and operational efficiency. Innovation and AI in Retail In a retail world undergoing constant transformation, innovation remains at the forefront.

Expansion 264

Expansion Retail Space Space Marketing 264

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Consumer 147

Inside Retail

NOVEMBER 19, 2024

Add to that research from Hyunwoo Hwangbo on smart store technologies in 2017, which highlights how immersive experiences – like augmented reality fitting rooms and interactive mirrors – boost customer engagement and sales. It’s all about keeping people engaged long enough to cross the line from ‘just looking’ to ‘I’ll take two.’

Engagement 130

Engagement Shopping Display Layout 130

Inside Retail

JANUARY 12, 2023

Yet a Forrester study indicated that even among social commerce leaders, fewer than 30 per cent were prioritising customer engagement in social commerce. This means most are failing to cultivate and nurture relationships throughout their customers’ purchase journeys on socials.

Social Media 264

Social Media Beauty and Health Engagement Shopping 264

Inside Retail

FEBRUARY 8, 2023

Retailers should adopt an omnichannel approach, so that online and offline do not compete but work together to complement each other and drive customer engagement. Digital signage provides flexibility and the ability to change a message in real time which can dramatically influence sales and increase basket size.

Engagement 233

Engagement Display Customer Engagement Tailored 233