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How businesses are leveraging GenAI to curate bespoke customer experiences

Inside Retail

In the case of Mys Tyler, AI technology allows for hyper-personalisation and curation, much like a personal shopper and stylist would provide, but it is free of charge to the consumer and available 24/7 at a large scale through an app.

Curate 130
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Three malls with great CX: American Dream, Battersea Power Station, Chadstone

Inside Retail

Battersea Power Station sets the standard for exceptional customer experience and what sets it apart is the seamless integration of digital and physical touchpoints – smart wayfinding, personalised services, and curated experiences. And here’s a glimpse at three places in this year’s list that we think are worth knowing.

Shopping 130
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Apple recognizes Temu among top apps of 2024

Retail Times

In a news release, Apple described the App Store as the safest and best place for users to discover and download apps and games, thanks to a robust framework of tools, technologies, and expert curation. Apple has named Temu, the direct-from-factory online marketplace, as one of its top apps for 2024.

Curate 69
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Gap, J Crew, and Abercrombie: The retail comeback stories you need to know

Inside Retail

Serving as Gaps global vintage curator, Wotherspoon will oversee the brands reissue range, alongside Posen. J Crews catalog hosts QR code links to drive app downloads, A&F has a robust digital site and app functionalities for its highly connected consumers, and Gap has been noticeably putting more energy into its digital merchandising.

Strategy 130
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The Guardian redesigns its Daily app to offer a “curated” experience

Design Week

The Guardian has redesigned its Daily app for an “enhanced reading experience” that aims to provide readers with a more “curated” version of the newspaper’s content. All the content is available to download for offline reading. Restructure.

Curate 71
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NRF Day 3: Fish with QR codes, cookies at Hermes. Tales from the main stage

Inside Retail

Customers are encouraged to download the store apps, shop online and shop – or pick up – in stores. So My Folio is a high definition, beautifully delivered human-curated experience that allows you to engage in the conversation with your sales associate, exploring the world of Hermes. But you don’t transact in person in My Folio.

Promotion 260
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Temple & Webster CEO Mark Coulter talks tech, podcasts and rentals

Inside Retail

An app customer has downloaded the app and initiated a session on their phone. There are stories, curated collections, promos, recipes, there’s everything. That gives you a whole lot more freedom to put more interesting things in front of them, as opposed to just getting straight to the product. “If

Marketing 246