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On Friday, The Wall Street Journal reported that online retail giant Amazon is looking to open large bricks-and-mortar stores in the US to sell clothing, homewares, electronics and other products, much like a departmentstore. And it would come at a time when some long-running departmentstores are closing up shop.
Those brands that have avoided bankruptcy have often been forced to undertake aggressive cost reduction and store closures. Departmentstores have been particularly impacted, with consumers forced online during the pandemic now choosing to buy direct from brands or from more price-competitive online marketplaces.
A year after the French luxury departmentstore originally announced it would be launching its first US location, Printemps is officially opening a brick-and-mortar store in the heart of New York Citys financial district on March 21. Unlike its other locations, the Printemps New York store will not have shop-in-shops.
Japanese departmentstore Matsuya has introduced a digital platform with a click-and-collect service including tax refunds in a bid to tap into the growth of international tourists. Insights from both in-store and online interactions help us align the platform with customer expectations, ensuring relevance and satisfaction.
Wirth’s leadership has focused on in-store enhancements, customer loyalty, and curated brand partnerships, helping Myer adapt to and anticipate market shifts,” she added. In his view, successful brands are those that answer the customer’s question, or in other words, meet the customer’s demand.
“If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth,” she added.
This year, David Jones has expanded its Black Friday offering in a number of ways, upping the number of offers from last year to over 400 and going beyond discounting alone to promote exclusive offerings from brands only available at the departmentstore. It also provided customers with more time to shop these deals.
The huge increase in online shopping over the past decade or so has had a major impact on departmentstores, with many consumers turning to Amazon, eBay and other online shops for shopping, rather than a more traditional trip out to a physical store. Changing culture of shopping.
Australias departmentstores are at a crossroads. Competition has never been more fierce and while data from the Australian Bureau of Statistics showed an uptick in department-store sales in November, this is likely temporary with earlier months showing stagnation or decline. So how did we get here?
The brand does this in two ways: its selective curation of products and personal shopping services. If a brand is not performing, then it is replaced by a brand with which consumers are more likely to engage. That’s where we make shopping easy for them.”
With over 460 million people using social media platform Pinterest each month, there are countless opportunities for savvy retailers to capitalise on this engagement, and convert traffic into sales. Through these campaigns, Big W drove 34 per cent higher engagement, and 77 per cent lower cost per acquisition, compared to retail benchmarks.
With the advent of readily available glass plates, the retail landscape underwent a transformative shift, paving the way for elaborate store window displays that served as captivating showcases for a myriad of products. Quantifying the intangible benefits that contribute to a store’s overall success is a challenge.
Fast-growing Australian online retailer Canningvale plans to relaunch the iconic Singaporean departmentstore Robinsons as an online-only business this month after acquiring the company’s digital assets for an undisclosed sum. Some of the brands have a history with Robinsons, while others are new to the departmentstore. .
As Larry Bruce, the president at Saks Fifth Avenue, stated in a public release, “Since the introduction of this concept last year, we are proud to have cultivated a new, engaged client base and a skilled stylist team that delivers one-of-a-kind personal shopping and styling tailored to the unique lifestyles of our customers within each community.
Set to launch in July 2023 – after the opening of the new luxury precinct at terminal one (T1) – Heinemann is pioneering the departmentstore concept inside domestic terminal two (T2) and three (T3), with the retail mix curated to reflect each terminal’s passenger base.
Just this week, American departmentstore chain Nordstrom announced a unique collaboration with the British fashion brand Paul Smith. The founder of the eponymous brand highlighted another similarity between his business and the departmentstore chain. “I The brand can also gain experience with retail operations.
Luxury departmentstore Harvey Nichols recently announced the opening of the first blue-chip non-fungible token (NFT) retail space at its Pacific Place Hong Kong store. The innovative concept named ‘HN NFT Vault’, invites customers to browse and purchase digital art NFTs from a curated selection of globally recognised projects.
Pop-up retail has emerged as a dynamic and innovative approach to marketing and brand engagement in recent years. These spaces are meticulously crafted to transport visitors into a brand’s world, offering a multi-sensory experience that engages sight, sound, touch, and sometimes even taste and smell. Ghalia BOUSTANI.
Selfridges, the iconic British departmentstore, is ushering in a new era of sustainable retail with its ambitious plan to ensure 45% of transactions come from circular products and services by 2030. This commitment will be realised through its Reselfridges ecosystem, encompassing Resale, Rental, Repair, Refill, and Recycle services.
US departmentstore Nordstrom has teamed up with Instagram page-turned-online marketplace Black Owned Everything to spotlight four up-and-coming Black-owned fashion and accessories brands alongside global sneaker giants Nike and Jordan as part of its Nordstrom x Nike initiative.
Spearheading this move are two flagship stores nestled in prime locations: one at the prestigious Shin Kong Mitsukoshi departmentstore in Taipei’s vibrant Xinyi Xintiandi district, and the other at the iconic Dubai Mall. Its location in Taipei was designed after careful consideration of Shin Kong Mitsukoshi A8 shoppers.
The Inside Store pop-up by Thankyou is a truly immersive design and retail experience. From its ephemeral presence in the Melbourne CBD to its captivating interior, every aspect of the store is carefully curated, with limited signage enticing curious seekers to discover the elusive spot.
The management team ensures tenant compatibility with each mall’s identity through rigorous curation, blending both global and local brands to cater to their clientele’s varied needs. This approach, built upon over 15 years of research, merges traditional and digital shopping experiences to continually attract and engage visitors.
With the revamped flagship store, H&M aims to offer customers a journey of discovery that evolves beyond a traditional shopping experience. At night, the canvas can be lit up with vibrant colours and lighting effects, becoming a dynamic membrane that showcases and curates the H&M experience,” she noted.
Marimekko’s boutique at Siam Discovery’s claim to be a concept store is somewhat shaky, based on the third of these. The store has Marimekko’s customary colourful and upbeat prints, impressed on a curated range of clothing, accessories and ceramics.
The iconic Lamp Bear sculpture, situated amid luxury boutiques, offers a striking focal point that engages travellers. The store layouts are designed to flow naturally from one to the next, making for an effortless shopping journey. The duty-free stores feel more like a departmentstore than typical airport shopping.
The team took the time to engage our local clients on a deeper level and truly cater to their unique needs,” Chan noted. Leveraging our key CRM programs allowed us to tier our reward systems and curate customised experiences to incentivise our customers,” she said. Deepening loyalty from tenants. The Shoppes managed to achieve a 99.7
In the US, iconic departmentstore Macy’s partnered up with graphics, wraps and signage provider Capital INK Branding Solutions to create a seasonal window display in the style of a giant Christmas card. Spreading festive cheer Seeing as we are edging ever closer to that time of the year, let us start with a festive theme.
Product-wise, Kmart has a greater number of ranges to engage in the style aspirations of middle Australia compared to B&L – think more homewares, pets, appliances – as well as apparel and accessories. Better at acquiring and curating ranges and better at sourcing and managing the supply chain.
Upbeat prospects “Simpli Namdhari’s is not just a premium retail store but an experience we have carefully curated based on customers’ expectations. Roopra believes that customers are more likely to engage with in-store experiences rather than online ones.
M ARKET BY MACY’S, a concept created by Macy’s (New York), is a more curated and exploratory version of the storied company’s typical effort. The store also features a concierge service and café.). Dynamic environmental graphics engage shoppers and complement the local neighborhood,” says Novak.
UK departmentstore Selfridges creates radical entertainment value through an intense focus on experience. From streetwear departments with skate bowls to creative pop-ups and unique food and beverage installations, the experience at Selfridges has, to a great extent, become the product itself. Radical Entertainment Value.
K EEPING THE organizational pipeline flowing with creative, high-potential talent is a challenge every company faces, yet countless studies have shown that identifying and engaging young professionals early in their careers is critical to future success. How do you see the role of physical stores changing in the future?
For aspiring sportspeople, Wilson products existed on a par with everything else in departmentstores and retailers like Dick’s Sporting Goods. Alongside a curated collection of signature products, shoppers are able to customize rackets and gloves in-store. But no longer. An invitation to play,” says Kuhn.
Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.
UK departmentstore Selfridges creates radical entertainment value through an intense focus on experience. From streetwear departments with skate bowls to creative pop-ups and unique food and beverage installations, the experience at Selfridges has, to a great extent, become the product itself. Radical Entertainment Value.
This means a more curated tone that speaks to a brand piece, mixed back with a lo-fi behind-the-scenes, less curated moments,” she added. SIR’s bricks-and-mortar stores are an extension of their world – they aim to bring their customers into the feeling of SIR in a physical sense with every store tailored to its specific neighbourhood.
He also wove the store into the community, even making the Selfridges basement an air raid shelter during the war. When you consider great retail entrepreneurs such as Selfridge, who developed the departmentstore and re-wrote shopping history, today’s shopping experience feels like a watered-down version that is purely transactional.
They meet with professional Fit Stylists who handpick products for each client, so they get a curated assortment with superior customer service to boot. Zoe currently has been around retail since she was 20, kicking off her career at a large departmentstore. Gina Freize, co-founder at Venissimo Cheese. Recommended Articles.
concept store enter a dream-world where their favourite movie scenes come to life, which is why this instalment has been welcomed with so much success. Story initially started as a unique retail store who operated on the idea of renewing its stock according to different themes every few months. Visitors to the Avengers S.T.A.T.I.O.N.
But for Jeff Warren Macys vice president of selling and customer experience, and one of the key people involved in reinvigorating the departmentstores relationship with its customers sticking with the status quo is not an option. billion and stores numbering 868 globally.
Beyond functionality, storytelling has emerged as a powerful tool, weaving engaging narratives around product origins, unique ingredients, or artisanal craftsmanship to build a deeper emotional connection with consumers. Messaging plays a critical role in justifying higher price points by emphasising product efficacy and tangible benefits.
The most successful retail brands are not merely in the business of selling goods and services, they curate experiences, sell feelings, shape perceptions, and integrate themselves into the personal narratives of their customers. Consumers do not just buy products; they buy with emotion and the stories that surround those emotions.
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