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David Jones, LSKD reveal how their Black Friday sales are performing so far

Inside Retail

In contrast to LSKD’s FOMO approach and shorter sales period, David Jones expanded its sales period with early-bird access and a longer campaign. This year, David Jones increased its channel mix, optimising its creative content to engage with customers more effectively. “We’ve

Promotion 241
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Robots in retail: Balancing automation with the human touch

Inside Retail

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130
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Why Indian tourists are set to transform global travel retail

Inside Retail

India, in contrast, spends moderately. The comparison of Chinese and Indian tourists indicates commonalities in their expanding effect on global tourism, but also contrasts, particularly in spending habits and market maturity. Brands should engage with Indian customers on a deeper cultural level.

Contrast 130
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Why luxury Aussie retailers are missing a major consumer segment

Inside Retail

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.

Consumer 263
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How Global Bunjang taps into the secondhand K-pop merchandise boom

Inside Retail

The international success of prominent K-pop artists such as BTS, Blackpink, and Stray Kids has catalysed unprecedented levels of consumer engagement, resulting in expanded market opportunities for merchandising. In contrast, prices in the pre-loved market can change based on how rare it is. million KRW ($1029).

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Piaget opens Sydney CBD flagship boutique

Inside Retail

According to the brand, the Sydney boutique will be rich in warm golden light, contrasting with deep blue, expressing the vast breadth of Piaget’s creative cosmos, in line with the new global Piaget Salon Concept.

Boutique 258
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Digital trends, AI, TikTok: Here’s what Aussie retailers can learn from Europe

Inside Retail

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.