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Robots in retail: Balancing automation with the human touch

Inside Retail

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Five retail leaders discuss how to deliver value in a spending slump

Inside Retail

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. However, some retailers arent seeing social media engagement translating into sales.

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Digital trends, AI, TikTok: Here’s what Aussie retailers can learn from Europe

Inside Retail

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics.

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Digital trends, AI, TikTok: Here’s what Aussie retailers can learn from Europe

Inside Retail

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics.

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Decoding the global trends shaping the future of retail

Inside Retail

In contrast, Australian responses to the KPMG seamless commerce report suggest a low adoption rate for livestreaming shopping (11 per cent) and social commerce (13 per cent). In the future, the technology edge could be decisive when it comes to customer engagement and loyalty. What about actual customer behaviour?

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Boost Sales With Creative Food and Beverage Retail Displays

Creative Displays Now

Learn how to boost sales with creative food and beverage retail displays by knowing what attracts consumers and keeps them engaged in the store. Develop a color palette that aligns with your brand identity or use contrasting colors to make key products stand out. How Do Displays Increase Sales?

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“I can see the evolution of retail”: Catch’s head of e-commerce

Inside Retail

“I don’t think retail has worked out how to use it just yet, but once we get it unlocked it’s going to catch like wildfire because businesses are always looking at ways to either drive customer engagement or drive efficiencies, and I think AI is going to sit in both of those spaces,” she said.