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Robots in retail: Balancing automation with the human touch

Inside Retail

In contrast, when robots are used correctly to add a sense of competitive advantage to staff, workers are liberated from repetitive tasks and given the freedom to engage creatively, whether that’s designing in-store displays, creating engaging promotions, or coming up with fresh ideas to enhance the customer experience.

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Digital trends, AI, TikTok: Here’s what Aussie retailers can learn from Europe

Inside Retail

We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics. By contrast, people access TikTok for entertainment and discovery, a perfect environment for brands to get their products in front of curious potential customers.

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Five retail leaders discuss how to deliver value in a spending slump

Inside Retail

How has customer behaviour changed? We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. Tassigiannakis said T2 has observed smaller baskets at checkout and increased cart abandonment.

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Digital trends, AI, TikTok: Here’s what Aussie retailers can learn from Europe

Inside Retail

We are seeing many new applications for AI in digital commerce, ranging from enhanced customer service tools, dynamic pricing solutions, task automation and predictive logistics. By contrast, people access TikTok for entertainment and discovery, a perfect environment for brands to get their products in front of curious potential customers.

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Decoding the global trends shaping the future of retail

Inside Retail

In contrast, Australian responses to the KPMG seamless commerce report suggest a low adoption rate for livestreaming shopping (11 per cent) and social commerce (13 per cent). In the future, the technology edge could be decisive when it comes to customer engagement and loyalty. What about actual customer behaviour?

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“I can see the evolution of retail”: Catch’s head of e-commerce

Inside Retail

“I don’t think retail has worked out how to use it just yet, but once we get it unlocked it’s going to catch like wildfire because businesses are always looking at ways to either drive customer engagement or drive efficiencies, and I think AI is going to sit in both of those spaces,” she said.

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Is service in luxury becoming a luxury?

Retail Focus

For instance, if you order a $5 coffee at Starbucks, you can expect excellent service from staff who are trained to focus on customer satisfaction. In contrast, a customer can pay $15 for a coffee at a renowned establishment like Le Fouquet’s in Paris and find themselves facing rude or indifferent service.

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