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Forget omnichannel, it’s all about unified commerce

Inside Retail

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

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US retailers’ members-only programs under scrutiny with Amazon lawsuit

Inside Retail

Amazon.com isn’t the only US retailer accused of using deceptive tactics to sell memberships to shoppers. From big-box chains Walmart and Best Buy to specialty retailers like Savage X Fenty and Adore Me, retailers’ subscription programs are facing growing scrutiny. The retailer reached a $2.35

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Barbeques Galore CEO on how New Zealand is the blueprint for its global growth

Inside Retail

But while Barbeques Galore is the largest specialty retailer, it faces competition from hardware, department stores and appliance retailers. “We’re We don’t have a direct-to-consumer presence in New Zealand,” McDonald said. This is where the new B2B e-commerce site comes in.

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Venchi’s CEO banks on Asia Pacific, gearing up for the “inevitable upturn”

Inside Retail

Having recently opened a flagship store in Hong Kong’s Lee Garden, the Italian gourmet chocolate and gelato manufacturer Venchi is plotting its larger expansion in Asia Pacific with a meticulous localisation strategy as consumer spending continues to rebound. billion this year and is expected to reach US$24.48

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Here, we chat with CEO of retail, Dato’ Joyce Yap, about the future of malls and how sector have evolved in the past year.

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How Canopy is turning showerheads and humidifiers into must-have beauty buys

Inside Retail

US-based beauty device company Canopy recently announced the launch of its dermatologist-recommended showerhead in US Sephora stores, marking the brand’s latest retail expansion since it first launched a direct-to-consumer site in October 2020. Over the past four years, Canopy has steadily expanded its retail partners.

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So you think it’s time for a digital transformation. Read this first

Inside Retail

So, how can traditional retailers take advantage of the opportunities online, stay relevant to their customers, and embrace an omnichannel sales approach? If you’re looking at venturing into the direct-to-consumer world of digital sales, here are five common challenges to consider, to help you be strategic about your move online.