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Analysis: Consumers and the new reality

Inside Retail

Globally, a different retail customer has emerged with new behaviours and decision-making criteria. In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. Erosion of trust.

Consumer 246
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Opinion: Consumers’ screen times gives shopping centres a headache

Inside Retail

Retail shopping centres face a major challenge rebuilding customer traffic and sales after the Covid-19 pandemic is controlled. The Covid-19 disruption has closed some businesses while accelerating a contraction of store networks many chains had started before the pandemic forced trading restrictions and lockdowns.

Shopping 130
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Oh!some sets sights on new markets, reaching 100 stores this year

Inside Retail

Retail chain Oh!some some entered the Indonesian market in 2019, citing a gap in diverse retail product offerings. some has implemented a cross-border online and offline membership system, allowing consumers to earn and redeem points across different countries. To enhance customer engagement, Oh!some In December, Oh!some

Marketing 130
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Decoding the global trends shaping the future of retail

Inside Retail

The themes on display are often indicative of the global trends affecting consumers and retail. In the past year or so, KPMG has published global research papers that add further insights to the big trends affecting retail models and consumer behaviour. In the US alone, TikTok shop garnered 1.1 trillion in 2030.

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AI-powered inventory: The smarter way to balance stock and boost sales

Inside Retail

As SKU counts rise into the thousands and consumer demand shifts unpredictably, manual forecasting and static replenishment models fall short. Retailers leveraging AI have also seen stockouts decrease by as much as 30 per cent while significantly reducing excess inventory costs. Thats where AI comes in.

Balance 130
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Premier Retail to close four Sydney stores despite good performance

Inside Retail

Premier Retail says it achieved a modest increase in sales for the half year to January 29, despite losing 42,000 trading days to Covid-related lockdowns and movement restrictions. Due to the growing momentum in preference for online shopping, the company was focused on achieving the profitability of each individual store.

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“A big vote of confidence”: Why Walmart’s store upgrades are key

Inside Retail

The retailer also expanded its vision centres and pharmacies with private screening rooms, and placed digital touchpoints throughout the store to provide information of products and services. And it added new “dollar shops” for consumers to pick through seasonal, more affordably priced items.

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