Retail Focus

JANUARY 8, 2025

Fewer orders, bigger baskets Although total orders were down by 15% compared to 2023, the higher AOV demonstrated consumers willingness to spend more strategically and free shipping thresholds, loyalty programmes, and bundle offers encouraged shoppers to increase basket sizes.

Gifts 147

Gifts Consumer Home Furnishings Beauty and Health 147

Inside Retail

SEPTEMBER 22, 2024

Woolworths and Coles are facing charges from the Australian Competition and Consumer Commission (ACCC) for allegedly misleading customers about the discounted pricing of their products. The post ‘Illusory’: Woolworths, Coles charged with falsifying discount promotions appeared first on Inside Retail Australia.

Promotion 289

Promotion Balance Engagement Consumer 289

Inside Retail

NOVEMBER 10, 2024

“During the quarter, promotional intensity lifted across the sector as customers became increasingly value conscious,” said Steve Donohue, Endeavour Group MD and CEO. The company ended the quarter with 1725 stores after opening three new BWS stores and closing six.

Retail Sales 261

Retail Sales Promotion Shopping Consumer 261

Inside Retail

MARCH 24, 2025

Personalisation is already an important factor in cultivating customer loyalty among Gen Z and millennial consumers, and they will be even more critical of Gen Alphas as their influence grows. The post The consumer preferences driving the next generation of e-commerce appeared first on Inside Retail Australia.

Consumer 130

Consumer Target Market Shopping Pattern 130

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers. Gen Z and Millennials (46 per cent) are highly driven by customer reviews.

Consumer 130

Consumer Engagement Shopping Promotion 130

Inside Retail

NOVEMBER 18, 2024

The ACCC’s lawsuit against Coles and Woolworths for allegedly misleading consumers about the price of essential products has now been spun into a class action lawsuit by the Gerard Malouf and Partners law firm. The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

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Promotion Contrast Consumer Line 246

Inside Retail

MARCH 26, 2025

Strategic shifts G-Star appears intent on crafting a seamless and thoughtful reintroduction to Australian consumers. This cautious approach was deliberate, providing ample time to understand the subtle shifts in consumer behaviour post-pandemic. Good Products & Co is the distributor of G-Star Raw in Australia and New Zealand.

Strategy 264

Strategy Engagement Fashion Consumer 264

Inside Retail

NOVEMBER 25, 2024

Although there were early signs that the economy is starting to improve, these were not enough to encourage consumers to spend more during the quarter, Young continued. The next few weeks are critical for retailers with key sales periods, including the Black Friday sales and Christmas promotions.

Retail Sales 130

Retail Sales Consumer Promotion 130

Inside Retail

JULY 3, 2024

Australian retail sales slightly rose year over year in May as shoppers took advantage of early end-of-financial-year (EOFY) promotions and sales events. “While the sales boost is a positive indicator for consumer sentiment, it doesn’t change the desperate landscape retail business owners are currently facing.” per cent.

Retail Sales 275

Retail Sales Promotion Department Stores Accessories 275

Inside Retail

NOVEMBER 5, 2024

The Australian Competition and Consumer Commission (ACCC) will live stream its upcoming public hearings for the supermarkets enquiry, scheduled from November 7 to 22. The public hearings will examine how retail prices relate to wholesale and farmgate prices, aiming to address the impact of these practices on consumers and suppliers alike.

Promotion 264

Promotion Consumer 264

Inside Retail

FEBRUARY 4, 2025

Chinese consumers are now adjusting to a “new normal” in response to evolving market conditions, prompting businesses to rethink their strategies. The 2025 China Consumer Survey by AlixPartners reveals a significant shift in spending priorities, reflecting changing consumer behaviours and economic dynamics.

Consumer 130

Consumer Beauty and Health Consumer Electronics Strategy 130

Inside Retail

MARCH 2, 2025

Last week, consumer-activist group The Peoples Union USA called for a 24-hour buying blackout of all non-essential goods on February 28, particularly from big-box retailers like Walmart , Target and Amazon. This is not the first time consumers have used boycotts as a means of protest in the US.

Consumer 130

Consumer Social Media Planning Promotion 130

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont. We found that consumers who used BNPL spent an average of 6.42 Why might they be spending more?

Consumer 130

Consumer Form Flow Pattern 130

Inside Retail

NOVEMBER 27, 2024

The Black Friday Cyber Monday sales period has expanded to become ‘Black November’ this year, with many retailers and brands starting their promotions earlier than ever. However, many consumers only appear willing to buy if there’s a significant markdown involved, so where does that leave retailers?

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Promotion Advertising Department Stores Contrast 241

Inside Retail

MARCH 21, 2025

The nations largest supermarket groups and the Australian Retailers Association leapt the the industrys defence in the wake of the Australian Competition & Consumer Commission (ACCC)s much-anticipated Supermarket Inquiry on Friday. As per the ACCC recommendation, Woolworths already publishes all product prices online.

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Specialty Retailers Promotion Consumer Retail Chains 229

Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Real-Time Shelf Monitoring Manual shelf checks are time-consuming and prone to errors.

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Management Consumer Layout Brand Implementation 130

Inside Retail

MAY 2, 2024

Australia’s leading supermarkets, Coles and Woolworths, delivered their third-quarter results to shareholders this week along with new consumer insights. Both retailers reported that the current economic environment has challenged consumers’ discretionary spending and that households have evolved their buying habits to seek out value.

Shopping 255

Shopping Consumer Promotion Advertising 255

Inside Retail

OCTOBER 25, 2024

First-party data allows customers to be segmented into groups that brands can tailor relevant, timely promotions to – no more emails promoting children’s clothing to bachelors who have only ever bought menswear from you, for example. “If you know who someone is, you’ve got their details; that’s very powerful.”

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Strategy Perspective Tailored Promotion 242

Inside Retail

NOVEMBER 25, 2024

This seamless, integrated customer experience has redefined Australian consumers’ expectations, making it harder for traditional retailers to compete with their slower and more costly fulfilment methods. billion, Temu’s growth has been meteoric, largely fuelled by its competitive pricing and frequent promotional events.

Fashion 246

Fashion Customer Engagement Strategy Consumer 246

Inside Retail

NOVEMBER 21, 2023

Consumers may be paying more for synthetic or lab-made diamonds that are less valuable than they seem, according to the latest research from Rapaport. Rapaport added that consumers must be careful when buying synthetic diamonds as jewellers promote the sale of synthetic diamonds because it allows them to make “windfall profits”.

Consumer 258

Consumer Promotion Other Marketing 258

Inside Retail

SEPTEMBER 24, 2024

It is vital we give consumers the absolute best experience possible whether it is online or at retail, and we will continue to learn how best to deploy DTC across the region accordingly. PF: At Mattel, we have a deep-rooted legacy in Asia Pacific, and we view our consumers as dedicated fans.

Consumer 277

Consumer Strategy Tailored Planning 277

Inside Retail

NOVEMBER 15, 2023

Steve Higginson, GM for operations, Coles, said the initiative reflects the company’s ongoing efforts to assist customers in purchasing and consuming alcohol responsibly. ” The post Coles Liquor teams up with DrinkWise to promote responsible drinking appeared first on Inside Retail Australia.

Promotion 246

Promotion Management Engagement Strategy 246

Inside Retail

DECEMBER 3, 2024

Today, the Salomon customer includes Pilates princesses whose ‘fit checks’ on social media have contributed to the virality of the shoe styles, whilst the brand still caters to its core original consumer of adventure seekers. Providing consumers with more paths to purchase the brand has helped drive Salomon’s viral success in recent years.

Outdoor 264

Outdoor Social Media Apparel Strategy 264

Inside Retail

MARCH 9, 2025

Lululemon Athletica CEO Calvin McDonald said mens products now account for 25 per cent of sales, and awareness of the brand among male consumers in the US is still growing. A strategy aimed at female consumers? Despite the skepticism surrounding the Hamilton partnership, Lululemon remains bullish on its ability to court male consumers.

Expansion 227

Expansion Marketing Consumer Perspective 227

Inside Retail

OCTOBER 18, 2024

The energy, the passion, the excitement for sports, is so prevalent in Australia that we think it’s a market that we can really grow and speak to consumers in and then in terms of the kind of the presence and the product full portfolio that we have as a brand,” said Cai. “In

Consumer 246

Consumer Marketing Promotion Engagement 246

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont. We found that consumers who used BNPL spent an average of 6.42 Why might they be spending more?

Consumer 264

Consumer Form Flow Pattern 264

Retail Focus

NOVEMBER 27, 2024

They add that while eco-conscious choices resonate with today’s consumers, there is more to it than recycled content alone. Retailers showcasing a commitment to sustainable practices can set themselves apart in a competitive market, appealing to the growing demographic of environmentally aware consumers.

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Space Interior Balance Design 289

Inside Retail

OCTOBER 13, 2024

A stagnant industry There has been significant innovation in the food and grocery retail supply chain yet it has rarely been deployed to revolutionise how everyday consumers shop. This is how Amazon plans to deliver choice and convenience to consumers without compromising on speed or value.

Planning 245

Planning Shopping Layout Location 245

Inside Retail

MARCH 20, 2025

The Australian Competition and Consumer Commission (ACCC) has published its final report following a year-long inquiry into the countrys supermarket sector. The report includes 20 recommendations to increase competition and price transparency for consumers and suppliers.

Promotion 130

Promotion Consumer Marketing Location 130

Inside Retail

SEPTEMBER 12, 2023

Recent research has revealed that luxury Australia retailers aren’t doing enough to capture the attention of, and drive consumer spending by, migrants of Asian background and heritage. In order to do so effectively, she stressed the importance of understanding the various factors and intricacies that inform their consumer behaviour.

Consumer 263

Consumer Department Stores Contrast Engagement 263

Inside Retail

JANUARY 14, 2025

Inventor versus corporation Dreamfarm has now brought over 60 products to market each designed to transform consumers’ experience in their kitchen but it was after product four that Gransbury changed his patent strategy.

Strategy 263

Strategy Merchandising Curate Advertising 263

Inside Retail

MARCH 25, 2025

Ramadan continues to be a crucial shopping period across Southeast Asia, with evolving consumer behaviours and market dynamics shaping the retail landscape. However, Indonesia experienced an 11 per cent decline in online sales, pointing to shifting consumer preferences and the need for brands to refine their Ramadan strategies.

Shopping 130

Shopping Pattern Consumer Engagement 130

Inside Retail

NOVEMBER 17, 2024

As we approach the busiest time in the retail calendar year, one question looms: How can retailers revive sales in a landscape of unstable inflation and changing consumer habits? The latest Consumer Price Index (CPI) figures show inflation has fallen to within the RBA’s target band at 2.8 per cent – the lowest in 3.5

Strategy 130

Strategy Promotion Consumer Pattern 130

Inside Retail

FEBRUARY 19, 2025

Across the group, the inflationary pressures necessitated more promotional activity to keep stock turning over. Both Supercheap Auto and Macpac’s sales rose 1.7 per cent while Rebel and BCF grew 4.4 per cent and 6.9 per cent, respectively.

Merchandising 165

Merchandising Promotion Consumer Planning 165

Inside Retail

NOVEMBER 13, 2024

Under IMG’s leadership since 2005, AFW has elevated resort collections, showcased Indigenous designers and initiated a consumer-integrated model. The emergence of consumer-facing fashion events including PayPal Melbourne Fashion Festival and Melbourne Fashion Week has led some to question the relevance of a closed industry-only event.

Fashion 246

Fashion Reimagine Consumer Perspective 246

Inside Retail

FEBRUARY 4, 2025

For the fiscal third quarter, the company forecasts continued volatility and low visibility amid challenges in its Asia travel retail business, soft consumer sentiment in China and Korea, and global geopolitical uncertainty. Earlier, Estee Lauder promoted Michael Bowes to EVP and chief people officer, effective April 1.

Promotion 162

Promotion Consumer Management 162

Inside Retail

FEBRUARY 9, 2025

JB Hi-Fi’s net income grew in the half year ended December 31, thanks to higher sales bolstered by Black Friday and Boxing Day promotions. The consumer electronics retailer’s net income climbed 8 per cent year over year to $285.4 million as sales jumped 9.8 per cent to $5.67 JB Hi-Fi Australia’s sales rose 7.2

Consumer Electronics 179

Consumer Electronics Promotion Consumer 179