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Forget omnichannel, it’s all about unified commerce

Inside Retail

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Here, we chat with CEO of retail, Dato’ Joyce Yap, about the future of malls and how sector have evolved in the past year.

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Venchi’s CEO banks on Asia Pacific, gearing up for the “inevitable upturn”

Inside Retail

Having recently opened a flagship store in Hong Kong’s Lee Garden, the Italian gourmet chocolate and gelato manufacturer Venchi is plotting its larger expansion in Asia Pacific with a meticulous localisation strategy as consumer spending continues to rebound. This steadfast commitment to growth has positioned the company favourably. “We

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Suburban shopping strips are struggling, but they still have time to evolve

Inside Retail

While there is still a lingering Covid shadow on some shopping strips, including those in capital city central business districts (CBDs), other factors are impacting the viability of suburban retail precincts. The slump in consumer spending as inflationary cost-of-living pressures bite into household budgets is an immediate challenge.

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Why it’s good to be a mall operator in the Philippines right now

Inside Retail

SM Prime is not just a developer and operator of garden-variety malls: it develops whole ‘lifestyle cities’ with residential, office, hotel, convention and entertainment uses integrated with enclosed malls, markets and retail high streets. The specialty retail group, consisting of 1660 stores, has experienced a same-store sales increase of 6.0

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Analysis: Luxury retail in the post-Covid landscape

Inside Retail

In China, online to offline (O2O) was the fastest growing channel in 2020, particularly for affluent consumers in tier-one cities, combining fast delivery, security through contactless interactions and a wide range of in-demand goods — mainly fresh food and personal care items. There can be no doubts about the opportunity. WeChat and chat.

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How 99 Bikes plans to return to profit with an electric-powered push

Inside Retail

Australian specialty retailer 99 Bikes has announced its B Corp certification as the business continues to backpedal from its $12.4 The retailer also expects to benefit from the trend of electric bikes, and it has two national expos this year to showcase the company’s fleet to consumers. million loss in FY23 after a $23.7

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