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The ACCC’s lawsuit against Coles and Woolworths for allegedly misleading consumers about the price of essential products has now been spun into a class action lawsuit by the Gerard Malouf and Partners law firm. The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”
Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers. Gen Z and Millennials (46 per cent) are highly driven by customer reviews.
The nations largest supermarket groups and the Australian Retailers Association leapt the the industrys defence in the wake of the Australian Competition & Consumer Commission (ACCC)s much-anticipated Supermarket Inquiry on Friday.
The Black Friday Cyber Monday sales period has expanded to become ‘Black November’ this year, with many retailers and brands starting their promotions earlier than ever. However, many consumers only appear willing to buy if there’s a significant markdown involved, so where does that leave retailers?
Last week, consumer-activist group The Peoples Union USA called for a 24-hour buying blackout of all non-essential goods on February 28, particularly from big-box retailers like Walmart , Target and Amazon. This is not the first time consumers have used boycotts as a means of protest in the US.
Despite pledging to stop handing out plastic toys with purchases of groceries on environmental grounds , supermarket Coles last week announced a new line of plastic picnic goods that can be earned by customers using their Flybuys card at a supermarket or online. It doesn’t appear to be very consistent.”. It’s just more new s**t.”.
They add that while eco-conscious choices resonate with today’s consumers, there is more to it than recycled content alone. Retailers showcasing a commitment to sustainable practices can set themselves apart in a competitive market, appealing to the growing demographic of environmentally aware consumers.
It is vital we give consumers the absolute best experience possible whether it is online or at retail, and we will continue to learn how best to deploy DTC across the region accordingly. PF: At Mattel, we have a deep-rooted legacy in Asia Pacific, and we view our consumers as dedicated fans.
Black Friday is now an established festival of discounting, with many retailers offering up an entire month of discounting and some even starting Black Friday promotions as early as October,” Gary Whittemore, Head of Sales EMEA & APAC at RetailNext, commented. “But year-on-year , significantly weaker than September’s retail revenues.
The main issue is that consumers are buying less coffee from Starbucks in order to save money. Offering more promotions does not seem to have worked as consumers forgo some coffee occasions or replace them with cheaper alternatives such as having a coffee at home,” Saunders said.
In a recent Australian Competition and Consumer Commission hearing, the CEO of Woolworths cited the 6500 products across the grocery, household and personal care categories stocked in Woolworths that were now also being sold on Amazon. But brands operating outside of these categories should not be complacent.
As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . This shows that consumers are researching online to find the product they are after before they head to a retail store to buy it. Representing 19.3 Search engines.
Discount stores are booming in post-Covid Europe as price-sensitive consumers seek out bargains amid inflation and the devastating impacts of the pandemic. It also recently added a private label skincare line to its Believe Beauty brand with 11 new items, all at $5 or less. All consumers love a good bargain. Primed for growth.
We want to be the first port of call for brand-conscious and value-conscious Gen Z and millennial consumers,” said Justin Seskin, one of TheDOM.com’s co-founders, along with Thrills director Howard Blend and It Works managing director Paul Downs. . Existing options are problem-solving, but most often they’re dirty and brand-damaging.”.
As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. When retailers meet these demands, they reap the rewards of loyalty, word-of-mouth promotion, and repeat purchases.
Indeed, many retailers will happily say goodbye to 2024, a period when high inflation and interest rates remained persistent and an ongoing cost-of-living crisis crushed consumer sentiment to its lowest in 45 years, all of which resulted in anaemic national year-on-year retail sales growth. So as the going got tough, what did retailers learn?
Alibaba Group Holding missed analysts’ estimates for second-quarter sales on Friday, as persistent economic uncertainty sapped consumer spending in China and weighed on the e-commerce group’s domestic business. billion fine levied in 2021 for monopolistic behaviour, drawing a line under the company’s regulatory troubles.
Cost-of-living has gone from crunch to crisis and with this new economic reality has come new consumer behaviours. By identifying new trends in how consumers are making purchase decisions around promotional discounts and impulse purchases, retailers can meet the consumer where their budget is and potentially bend it.
With the evolution of retail media networks, brands and retailers are seizing the opportunity to shape consumer behaviour in real-time, using in-store touch points to elevate the shopping experience. Digital in-store assets are ideal for promoting when your avocados are ripe to help move them out the door.”
Regarding marketing and selling products to consumers, product imagery is unquestionably one of the most important selling points. E-commerce Has Raised Consumer Expectations The surge in e-commerce in recent years has profoundly altered how consumers discover , shortlist and buy products.
Its namesake-branded shops are consumer-fronting with around 8000 SKUs. As a consequence, the execution of appropriate promotions, planograms and other tasks suffered from a lack of real-time visibility. In short, the company wanted its field managers, district managers and front-line staff to work smarter, not harder.
Conventional lines of association – religious institutions, civic groups, and neighbourhood gatherings – have disappeared. Particularly among Millennials and Gen Z, modern consumers seek experiences, relationships and community, along with products and services. Third spaces in retail will become ever more valuable.
This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. However, outside of this committee, there has been a publicised difference in opinion across political lines.
Many FMCG brands sold in pharmacies have high margins and the FMCG industry is keen to partner with retailers to engage digitally with consumers. Using loyalty rewards to promote health outcomes. Merging above-the-line and below-the-linepromotions. The economics of pharmacy retail also support digital engagement.
The marketplace has partnered with local nonprofit 211 LA to offer temporary free housing to displaced residents, providing a lifeline for those forced to evacuate due to rapidly spreading fires consuming homes and neighbourhoods. Were here to help fuel the incredible firefighters working tirelessly to save our city.
Amazon has also been taken to task for one of its fashion lines, along with Boohoo, Zalando, Shein and ASOS. H&M even got a shellacking from activists for promoting its in-store recycling machines in a Nintendo game. Do consumers really care? H&M, how dare you. Neither has it bothered the share market.
Retailers will need to use AI and data analytics to tailor recommendations, promotions, and even product designs to individual preferences. Monitor emerging platforms to stay ahead of shifts in consumer behaviour. Engage in meaningful dialogues with consumers to foster loyalty and trust.
Australia’s consumer commission, the ACCC, is asking the government to consider the promotion of toddler formula as part of its review of the Marketing in Australia of Infant Formula (MAIF) Agreement later this year. In practice, this includes restricting most marketing by manufacturers and retailers to consumers.
According to data provided by Adobe Analytics, online Black Friday shopping in the US hit new heights in 2024, with consumers spending a record US$10.8 To put these numbers into perspective, that is more than double what US consumers spent online on Black Friday 2017, which drove US$5.03 billion online on Friday, up 10.2
Deals are what we all look out for as consumers. Businesses recognize this, as perhaps more importantly, they have understood the psychology behind the promotional offers they can make and the impact they can have on the consumer. This can then impact the company’s bottom line in the desired way.
Retailers and brands need to evolve their channel-mix for consumer engagement in an age where trust is harder to earn and keep, says Bernd Bude, CEO of ADvendio. We are now well past the time when consumers went to a single place to source information about a product they were thinking about buying.
Australian retail expert and QUT professor of marketing Gary Mortimer expects the move will receive a positive response from consumers. They clearly recognise a need to give consumers choices. A rolling tool chest, USB condenser microphone and an auto shredder are among the upcoming items being promoted on the site.
While certain retailers are identifying the commercial opportunities associated with the month of Ramadan, an expert suggests that Australian retailers are still “at the starting line” when it comes to authentic engagement with the Muslim community. Everyone is at the starting line,” she said.
A much-welcomed ray of sunshine is that many retailers saw their private label brands have grown – particularly in the UK, which leads other European markets in private label as share of overall consumer goods’ sales value. Clearly consumers turn to brands they trust if they are priced attractively.
The rise of online shopping scams presents significant reputational risks for e-commerce businesses of all sizes if they don’t take proactive measures to help protect consumers. As more consumers fall victim to scams, the level of trust in genuine retailers, brands and marketplaces could be eroded. These are known as ‘trojan horses’.
“When Lisa shares her affection for Labubu on social media, it resonates emotionally with her followers,” Pop Mart’s international public relations manager Leilei Liu told Inside Retail about why the singer’s posts have such a big impact on consumer behaviour. Emerging markets Global expansion is now a major growth driver for the business.
A tailored experience fosters a sense of being valued and understood, that a company knows the consumer and understands their needs. The risks of personalisation But it’s very easy for this personalisation to cross the line into intrusiveness. It is critical to get the technology right.
The not-for-profit is also responsible for providing grocery options which are in line with the needs and demands of the consumers it services. CEQ has also introduced an e-market online order system, which enables consumers to order items not available in store, as well as ‘HappyOrNot’ customer feedback kiosks to gauge success.
The Reserve Bank is, of course, not so interested in profitability but may be swayed by 2024 financial year sales results that retailers have eked out with heavy and less enriching promotional activity. Despite few trading updates by listed retailers, expectations for the forthcoming full 2024 financial results period are hardly optimistic.
The bad news was that company CFO Mat Friend admitted that Nike fell short of its plan, telling investors on its June 27 conference call: “We experienced meaningful shifts in consumer traffic in key markets – particularly in Greater China, where brick-and-mortar traffic declined as much as double-digits versus prior year.”
You have to wonder whether Mr Yu might have gotten a bit carried away this time and crossed a line, and certainly his new set of rules has drawn some ire on social media. The NSB stated that the countrys retail sales of consumer goods rose by 3.7 Walmart says the consumer is spending at Walmart. per cent in December (4.2
Being first to market with innovative products is Swiish’s forte, and Obermeder and Corbett have made it their business to develop wellness products that improve consumers’ quality of life. “We Consumers want products that fulfil their aesthetic needs as well as their short-term and long-term health concerns.
And all of that will change the psyche of under-pressure consumers and the business sector. The recent soft retail figures could signal a low point as consumer confidence starts to build once again. Instead, get ready to promote a mix of products including the more desirable/higher-margin items. How can you capitalise on it?
Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. Research by Google, published in the company’s Spring/Summer Shopping Behaviours 2021 study, found 50 per cent of consumers say they now shop both in-store and online.
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