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Koala Living penalised for misleading consumers

Inside Retail

The ACCC previously issued Koala Living with three infringement notices after many consumers complained the company had wrongly stated their rights. Under the Australian Consumer Law, consumers can ask for a repair, refund or replacement for faulty goods, even after the warranty has expired,” ACCC commissioner Liza Carver explained. “If

Consumer 264
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Coles taken to task over ‘discount’ promotions consumers don’t understand

Inside Retail

Coles has the most confusing promotional labels, consumer advocacy group Choice said as it calls for supermarkets to make their tags clear and easy to understand for shoppers. “The current promotion was for a discount that was applied about five years earlier,” the consumer advocacy group said.

Promotion 281
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How to understand contradictory consumer behaviour: study

Inside Retail

Understanding consumer behaviour is critical to creating a relevant retail offer and marketing message, but what happens when consumers behave in contradictory ways? Many retailers will recognise the reality that despite consumers saying they care about sustainability , their spending tells a different story.

Consumer 263
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The brands that have consumers buying jewellery brands

Inside Retail

Consumers are looking to build a personalised multi-brand jewellery collection that represents their personality, style and in some cases, values. Brands and retailers alike are noticing a wave of new consumers looking to find and express their taste through both fine and costume jewellery.

Consumer 245
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Grill’d CEO Simon Crowe on how drive-thru will inform its future growth

Inside Retail

Unlike fashion, he believes Grill’d is immune to the consumer spending downturn. He added that the brand will gain market and operational insights from the first drive-thru location, which will inform future growth plans. “We One being sociability with a dine-in focus and the other being improved speed and convenience,” he said.

Strategy 246
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Consumer class action launched against JB Hi-Fi over ‘junk’ warranties

Inside Retail

They were of little or no value because – the class action argues – customers already had the same rights for free under the Australian Consumer Law. A 2023 survey found 32 per cent of consumers had bought them at one time or another, often after being convinced by sales techniques. “Our

Consumer 264
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Dell fined $10 million for misleading consumers over monitor discounts

Inside Retail

The Federal Court has ordered that Dell Australia pay $10 million for misleading consumers about the discount prices of its add-on computer monitors, the Australian Competition & Consumer Commission (ACCC) reported. More than 5300 monitors were sold to consumers with overstated discounts.

Consumer 245