Remove Consumer Remove Engagement Remove Retail Chains
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Oh!some sets sights on new markets, reaching 100 stores this year

Inside Retail

Retail chain Oh!some some entered the Indonesian market in 2019, citing a gap in diverse retail product offerings. To enhance customer engagement, Oh!some some has implemented a cross-border online and offline membership system, allowing consumers to earn and redeem points across different countries.

Marketing 130
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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

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Opinion: Consumers’ screen times gives shopping centres a headache

Inside Retail

Retail chain results for the latest financial year indicate spectacular growth in online sales and, in many instances, a dip in the average sales per store. per cent of total retail spending in the year to June 2021, after excluding cafes, restaurants and take-away food.

Shopping 130
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Decoding the global trends shaping the future of retail

Inside Retail

The themes on display are often indicative of the global trends affecting consumers and retail. In the past year or so, KPMG has published global research papers that add further insights to the big trends affecting retail models and consumer behaviour. What do consumers think and how are retailers using it?

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“A big vote of confidence”: Why Walmart’s store upgrades are key

Inside Retail

The retailer also expanded its vision centres and pharmacies with private screening rooms, and placed digital touchpoints throughout the store to provide information of products and services. And it added new “dollar shops” for consumers to pick through seasonal, more affordably priced items.

Display 246
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Analysis: The driving force behind Hong Kong’s retail revolution

Inside Retail

Retailers and consumers have been urged — or forced — to take their transactions into the digital marketplace. Statista, 2021) According to a digital retail survey conducted by KPMG and YouGov in 2019, 77 per cent of mainland respondents described themselves as “tech savvy.” New consumers. New brands . New operations.

Consumer 147
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Why Customer Reviews Help Product Brands Expand in Retail

Retail Bound

Beyond simply convincing potential customers, positive reviews can elevate a brand’s reputation in the eyes of retailers too. When major retail chains like Best Buy or Target consider stocking a new product, they often glance at online reviews to gauge consumer sentiment. Responding to reviews is equally important.