Remove Consumer Remove Engagement Remove Marketing
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Meet the head of marketing behind Swaggle’s most engaging campaigns

Inside Retail

Emma Wynne is the head of marketing at Swaggle and was in the trenches at the startup well before its live date. Since being back in Australia, I’ve been helping to grow new businesses launching Kind bars at Mars, and driving growth at Providoor, before moving to Swaggle as the head of marketing. IR: Who are your business heroes?

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ACCC probes consumer concerns, competition in the social-media market

Inside Retail

Australian businesses and consumers are encouraged to share their views on social media services as the Australian Competition and Consumer Commission (ACCC) prepares the sixth interim report in its Digital Platform Services Inquiry.

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The impact of gamification on retail customer engagement

Inside Retail

Consumers want to be entertained. The growth of gamification In 2021 the gamification market was estimated to be US$12.35 Increased engagement leads to higher sales. Shoppers today are happy to be entertained, nudged, challenged, and engaged beyond a product transaction,” said Kate Musgrove, MD at Bazaarvoice at Asia Pacific.

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Mastering customer engagement: The key to retail and e-commerce success

Inside Retail

In today’s hyper-competitive landscape, mastering customer engagement isn’t just an option – it’s essential for survival and growth. When that data is driven by a consumer’s action, you’re leaps and bounds ahead of the competition. Data-driven personalisation: A game-changer. Collaboration: The fuel for success.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends.

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“We see our consumers as fans”: Mattel talks DTC opportunities in Asia Pacific

Inside Retail

Capitalising on this momentum and the resurgence of nostalgic trends, Mattel is now setting its sights on more ambitious goals for the Asia Pacific market. Paul Faulkner, senior VP and MD at Mattel Asia Pacific, spoke with Inside Retail about the company’s vision to conquer the burgeoning market.

Consumer 277
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Why adopting unified email and SMS solution is essential to engaging customers

Inside Retail

SMS delivers brands a quick impact, a high traffic spike and higher sales according to research – so retailers who have not adopted it as a cornerstone of their marketing programs are likely losing sales to their competitors. 35 per cent of consumers find receiving messages via SMS and email helpful.