Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” The ease of returns has become a basic expectation among consumers shopping online.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. The integration of technology into subscription services has also been a growth driver.

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Inside Retail

AUGUST 22, 2024

While the luxury retail sector at large is struggling to find its feet due to the current economic downturn, Marais is going from strength to strength thanks to its focus on experiential retail and consumer loyalty. IR : What strategies and initiatives has Marais implemented to maintain customer retention and loyalty?

Customer Retention 264

Customer Retention Location Boutique Shopping 264

Inside Retail

MAY 19, 2024

It sells both direct-to-consumer through a mix of online and stand-alone stores and via retail partners, including department stores and pharmacies. Réthoré attributes Asian consumers’ affinity for Jurlique to its core range of rose-based products. There are so many messages…we need to have the most impactful one in front of consumers.”

Social Media 264

Social Media Customer Retention Department Stores Concept 264

Inside Retail

JUNE 22, 2023

With high inflation and climbing interest rates, consumer sentiment is set to plunge further, with retail spending set to decline in the June quarter. But what are the implications of a retail recession, and just how damaging will it be for retailers and consumers? The consumer is certainly hurting,” he said.

Consumer 246

Consumer Customer Retention Strategy Marketing 246

Inside Retail

MAY 5, 2022

After two years of immense disruption, cost-effective customer acquisition is a challenge, particularly given decreasing retention and loyalty and an upsurge in ‘switching’ among consumers. This will help avoid negative retargeting experiences, such as repetition or obtrusiveness, which can discourage consumers. .

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Strategy Engagement 147

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Consumers express a significant desire for out-of-home returns, with 65 per cent believing they should be free.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Inside Retail

FEBRUARY 3, 2025

In an increasingly oversaturated market of agencies offering strategies, retail media platform Epsilon has made a name for itself not only in Australia but also abroad. Epsilon has earned a reputation for providing the data and technology that brands need to help them engage consumers with consistent messaging across every touchpoint.

Advertising 130

Advertising Strategy Customer Retention Engagement 130

Inside Retail

FEBRUARY 26, 2024

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. A strong personal connection increases the likelihood that a consumer will remain loyal to that brand.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Customer Retention 130

Customer Retention Gifts Line Management 130

Inside Retail

FEBRUARY 8, 2022

Gifts have long since been a consumer favourite for Valentine’s Day celebrations. It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

JANUARY 24, 2024

The heritage brand, deeply rooted in providing affordable and reliable footwear, faced the challenge of being associated primarily with mature-age consumers. It has always been known as a trusted provider of high-quality footwear to a wide range of consumers, particularly renowned for its school shoes and comfortable sandals.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Inside Retail

JULY 31, 2024

Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable. And these platforms ensure scalability.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

APRIL 11, 2021

The group had a five-year strategy to build customer numbers but within those two weeks they hit 50 percent above that five-year target. That figure may have been an anomaly created by the pandemic but it’s been an opportunity for the group to focus on customer retention. In the space of two weeks, turnover quadrupled.

Advertising 130

Advertising Customer Retention Strategy Consumer 130

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. So let’s get to it!

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. So let’s get to it!

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

Inside Retail

MARCH 7, 2023

In February, global trend forecaster WGSN boldly declared that “economic optimism is driving Asia’s consumers back in stores as they step away from their screens and live it up in real life” in its annual Asia Shopper Forecast report. These consumers are craving for real experiences after spending too much time online.

Customer Retention 130

Customer Retention Social Media Consumer Curate 130

Inside Retail

DECEMBER 3, 2023

Shopper behaviours are changing rapidly as consumers grapple with the effects of skyrocketing inflation. So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? It’s time to target people, not browsers.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

APRIL 19, 2024

The consensus is that both online and offline stores require a deep understanding of brand and consumers. Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals.

Customer Retention 130

Customer Retention Marketing Consumer Engagement 130

Inside Retail

FEBRUARY 25, 2025

Consumers today expect their digital shopping experiences to be highly personalised, convenient and seamless, which means retailers must embrace advanced technologies to compete. Prioritise SEO and personalisation/localisation, and lastly, have a clear customer strategy.

Other 130

Other Customer Retention Engagement Strategy 130

Inside Retail

SEPTEMBER 19, 2022

Where in times past the physical store retailer’s mantra was having the right product at the right price at the right time, in today’s omnichannel era, that challenge is a lot more complicated, stretching to engagement, messaging and communication strategies – it’s no longer about just stocking product. Data is key. Chatbots can add value.

Engagement 147

Engagement Customer Retention Strategy Marketing 147

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Experts can create tailored marketing strategies and optimize your content to improve search engine rankings and increase brand awareness. Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

AUGUST 9, 2023

At the same time, fraudulent consumer activity related to returns has been profit-draining for various brands. This inclusive representation [provides] customers with a realistic view of how the clothing will look and fit on them.” Doing this can be great for customer retention and will deter fraudsters,” she said.

Pattern 130

Pattern Customer Retention Strategy Merchandising 130

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Balance 130

RetailMinded

MARCH 8, 2023

This means that most consumers expect retail companies to have faster turnaround times for product deliveries. That’s why you should re-invent your current retail logistics strategy through optimization. In doing so, you can meet the expectations of your consumers, increase your sales, and outsmart other retail brands.

Strategy 52

Strategy Customer Retention Management Consumer 52

RetailMinded

SEPTEMBER 30, 2023

With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience. The selection of a color palette isn’t just about aesthetics; it invokes psychological responses in consumers.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

RetailMinded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Customer Retention 92

Customer Retention Strategy Consumer Management 92

Creative Displays Now

MARCH 4, 2024

Whether you’re an experienced product developer or new to the retail industry, you must know strategies for introducing customers to your products and continuing to grow revenue. In most cases, consumer product manufacturers use a combination of online and offline marketing strategies to reach as many customers as possible.

Retail Marketing 52

Retail Marketing Strategy Marketing Social Media 52

Hunton Andrews Kurth

MARCH 27, 2023

If the rule takes effect, retailers that provide subscription-based goods or services will need to review their policies and develop compliant strategies for consumer acquisition and retention. The restraints on cancellation procedures may have an even greater impact on customer retention.

Customer Retention 59

Customer Retention Pattern Consumer Strategy 59

RetailMinded

FEBRUARY 8, 2023

Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences. Director of Relationship Marketing Strategy, Merkle, a dentsu company.

Customer Retention 98

Customer Retention Strategy Engagement Planning 98

Inside Retail

MAY 16, 2022

By analysing sales figures against all marketing efforts, it is possible to understand the types of offers to which consumers are most responsive. Retailers should also consider the differences between new and existing customers and shape retention strategies accordingly.

Promotion 130

Promotion Pattern Advertising Consumer 130

RetailMinded

AUGUST 25, 2023

Ranging from mastering social media marketing to embracing advanced SEO techniques, these strategies will help reshape your digital storefront for success. They’re more likely to make a purchase if they see positive testimonials from other consumers.

Social Media 52

Social Media Customer Retention Engagement Strategy 52

Retail Bound

MARCH 21, 2024

While various strategies exist to achieve these goals, leveraging net terms emerges as a powerful tool. This not only improves cash flow but also strengthens customer relationships. Other Growth Strategies In addition to leveraging net terms, growing wholesale retailers can employ several other strategies to fuel expansion.

Expansion 52

Expansion Flow Customer Retention Strategy 52

Parcel Pending

JUNE 24, 2021

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Sales increases of 2x (approximately double). prediction 3.

Department Stores 52

Department Stores Customer Retention Consumer Shopping 52