Inside Retail

MAY 8, 2024

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

Customer Retention 278

Customer Retention Consumer Line Flow 278

Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. The integration of technology into subscription services has also been a growth driver.

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Inside Retail

MARCH 19, 2024

“Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. Even better, she says, look at ways to integrate another shopping experience if customers want to exchange goods, by offering incentives for additional orders.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

MAY 5, 2022

After two years of immense disruption, cost-effective customer acquisition is a challenge, particularly given decreasing retention and loyalty and an upsurge in ‘switching’ among consumers. This will help avoid negative retargeting experiences, such as repetition or obtrusiveness, which can discourage consumers. .

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Strategy Engagement 147

Inside Retail

FEBRUARY 26, 2024

The E-commerce Delivery Benchmark Report 2024 – a comprehensive study commissioned by Auctane, ShipStation’s parent company, in collaboration with Retail Economics – surveyed 8000 consumers and more than 800 online sellers across eight markets. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Inside Retail

FEBRUARY 8, 2022

Gifts have long since been a consumer favourite for Valentine’s Day celebrations. It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. New customer expectations.

Customer Retention 130

Customer Retention Gifts Line Management 130

Inside Retail

NOVEMBER 11, 2022

According to the National Retail Association, two thirds of consumers are now planning on reducing discretionary spending, with verticals such as jewellery, home and furniture, and footwear expected to have a difficult few months ahead. And when they are shopping, more people will be looking to buy products on sale, or at a discount.

Customer Retention 130

Customer Retention Shopping Consumer Planning 130

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

FEBRUARY 26, 2024

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. A strong personal connection increases the likelihood that a consumer will remain loyal to that brand.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Delivery issues are the most prominent reason consumers detract from top retail brands, while affordable pricing drives advocacy.

Customer Retention 162

Customer Retention Consumer Gifts Advertising 162

Inside Retail

MARCH 7, 2023

In February, global trend forecaster WGSN boldly declared that “economic optimism is driving Asia’s consumers back in stores as they step away from their screens and live it up in real life” in its annual Asia Shopper Forecast report. These consumers are craving for real experiences after spending too much time online.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. It’s something that’s helped elevate both the in-store and online shopping experience,” says Condon.

Engagement 147

Engagement Customer Retention Perspective Tailored 147

Inside Retail

DECEMBER 3, 2023

Shopper behaviours are changing rapidly as consumers grapple with the effects of skyrocketing inflation. So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? It’s time to target people, not browsers.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Balance 130

Inside Retail

APRIL 19, 2024

Retail Fest 2024 keynote speakers and panel guests analysed and strategised how retailers can approach a hybrid shopping experience. The consensus is that both online and offline stores require a deep understanding of brand and consumers.

Customer Retention 130

Customer Retention Marketing Consumer Engagement 130

Inside Retail

MARCH 14, 2023

“One of the key takeaways from the report was that consumers are looking for quality content online, and retailers need to look into communicating stories in a better way to get more eyeballs,” Mimrah Mahmood, senior director and partner at Meltwater Asia-Pacific, told Inside Retail. per cent year-on-year in online grocery shopping in APAC.

Social Media 130

Social Media Customer Retention Marketing Consumer 130

Inside Retail

JANUARY 24, 2024

The heritage brand, deeply rooted in providing affordable and reliable footwear, faced the challenge of being associated primarily with mature-age consumers. It has always been known as a trusted provider of high-quality footwear to a wide range of consumers, particularly renowned for its school shoes and comfortable sandals.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Promotion Merchandising 147

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Promotion Merchandising 147

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Sales trends This time of year provides a unique lens into consumer behaviour. Exclusive offers: Offer returning customers early access to sales or loyalty points to reward their repeat business.

Strategy 130

Strategy Customer Retention Customer Engagement Tailored 130

Retail Focus

MAY 19, 2021

to discuss the company’s record growth, recent consumer research and discuss retail trends following the Covid-19 pandemic. I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition. Angel Maldonado, CEO, Empathy.co.

Customer Retention 130

Customer Retention Consumer Marketing Shopping 130

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Promotion Shopping Consumer 52

Inside Retail

FEBRUARY 6, 2022

A typical firm that might start out by offering their SKUs on an online shopping platform may be figuring out the shipping landscape in response to the business needs, and will be limited by time, resources, budget and ultimately knowledge. This ultimately increases customer retention and loyalty.

Customer Retention 130

Customer Retention Management Shopping Consumer 130

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers. By entrusting this crucial aspect to specialists, you can provide a safe shopping environment for your customers and protect your assets.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Brands must exchange value when customers are willing to provide information.

Engagement 147

Engagement Customer Retention Strategy Marketing 147

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

SEPTEMBER 30, 2023

In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

Inside Retail

AUGUST 9, 2023

At the same time, fraudulent consumer activity related to returns has been profit-draining for various brands. For instance, The Iconic’s ‘find your fit’ feature ensures that customers purchase right-sized products, and have a sense of how it will look on them prior to purchase. There is a consumer education argument.

Pattern 130

Pattern Customer Retention Strategy Merchandising 130

Inside Retail

AUGUST 3, 2022

“Immersive experiences can be a very strong medium to communicate a brand’s message to consumers. According to Eremyan, there are enough physical stores using virtual reality (VR), augmented reality (AR) and projection mapping to showcase their products in an immersive way to consumers. “If Time to level up.

Art 130

Art Reimagine Customer Retention Curate 130

Inside Retail

MAY 16, 2022

The costs associated with drawing customers into stores vs onto mobile sites are markedly different. By analysing sales figures against all marketing efforts, it is possible to understand the types of offers to which consumers are most responsive. However, data can help find the answers. Pillar 3: Supply chain optimisation.

Promotion 130

Promotion Pattern Advertising Consumer 130

RetailMinded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Customer Retention 92

Customer Retention Strategy Consumer Management 92

RetailMinded

FEBRUARY 8, 2023

Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences. A big trend this year is the resurgence of in-store shopping.

Customer Retention 98

Customer Retention Strategy Engagement Planning 98

Compliantia

MARCH 1, 2021

In the age of digital, consumers are always on the lookout for digital and tech-driven experiences. And people shop at c-stores for convenience, remember? So, if you still haven’t done it yet, make sure to adopt a solution that allows customers the freedom to complete their purchases from their mobile devices.

Promotion 98

Promotion Line Customer Retention Location 98

RetailMinded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. Merchants serving a global audience need an added layer of personalization; tailoring their payment method offering to consumers in each market. In Asia, consumers typically prefer mobile e-wallets.

Consumer 52

Consumer Customer Retention Tailored Balance 52