Remove Consumer Remove Customer Retention Remove Planning
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Shoptalk day three: Wayfair, Béis and Lowe’s execs discuss customer retention

Inside Retail

The executives discussed a range of topics that are top of mind for retailers right now, from strategies for keeping up with shifting consumer behaviours to defining and earning loyalty in a crowded retail environment.

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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” The ease of returns has become a basic expectation among consumers shopping online.

Planning 290
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As shoppers hunt for value, are retailers up to the task?

Inside Retail

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. This highlights the value of knowledgeable staff and how they bolster customer experience.

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Turning holiday insights into year-round success

Inside Retail

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Sales trends This time of year provides a unique lens into consumer behaviour. Were there specific price points or bundles that resonated most with customers? The more information you have, the better you can plan.

Strategy 241
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The rise and rise of subscription boxes shows the market is ripe for growth

Inside Retail

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. The integration of technology into subscription services has also been a growth driver.

Marketing 246
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The CEO of Marais on building Melbourne’s luxury destination for over 20 years

Inside Retail

While the luxury retail sector at large is struggling to find its feet due to the current economic downturn, Marais is going from strength to strength thanks to its focus on experiential retail and consumer loyalty. It fit the moment, and we didn’t have to try hard to plan, as it came as an opportunity.

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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.