Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

MAY 19, 2024

Born in France, his first job after university was as a product manager for L’Oréal in Tokyo, where he became fluent in Japanese. It sells both direct-to-consumer through a mix of online and stand-alone stores and via retail partners, including department stores and pharmacies. It goes beyond industry standards in many ways.

Social Media 264

Social Media Customer Retention Department Stores Concept 264

Inside Retail

JUNE 22, 2023

With high inflation and climbing interest rates, consumer sentiment is set to plunge further, with retail spending set to decline in the June quarter. But what are the implications of a retail recession, and just how damaging will it be for retailers and consumers? The consumer is certainly hurting,” he said.

Consumer 246

Consumer Customer Retention Strategy Marketing 246

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

Customer Retention 130

Customer Retention Gifts Line Management 130

Inside Retail

FEBRUARY 26, 2024

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. Set benchmarks for inventory management, including the rate of inventory turnover and tracking and fill rate.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

JANUARY 24, 2024

The heritage brand, deeply rooted in providing affordable and reliable footwear, faced the challenge of being associated primarily with mature-age consumers. To gain deeper insights into this transformative journey, we spoke with Wilasinee Parnurat, the country manager and managing director of Bata Thailand.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Inside Retail

JULY 31, 2024

Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. This can lead to increased conversions and higher customer retention rates. Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

MAY 25, 2021

per cent fall in revenues to the same period in 2021 when panic buying by consumers fuelled sales. Coles management and investors expected this decline, but it was cushioned by successful customer retention from 2020 trading and operational initiatives, including the refresh of the chain’s “Down Down” campaign.

Customer Retention 182

Customer Retention Marketing Other Promotion 182

Inside Retail

APRIL 11, 2021

That figure may have been an anomaly created by the pandemic but it’s been an opportunity for the group to focus on customer retention. The group uses the demographics tool to pull data on age and gender which they can use to target product and improve customer service. We don’t have money to throw away.

Advertising 130

Advertising Customer Retention Strategy Consumer 130

Inside Retail

FEBRUARY 25, 2025

Consumers today expect their digital shopping experiences to be highly personalised, convenient and seamless, which means retailers must embrace advanced technologies to compete. This marks an acceleration in online growth after the post-Covid slowdown caught some retailers by surprise. The key, he said, is to empower technology and let go.

Other 130

Other Customer Retention Engagement Strategy 130

Inside Retail

FEBRUARY 6, 2022

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty.

Customer Retention 130

Customer Retention Management Shopping Consumer 130

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Balance 130

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Pattern 130

Pattern Customer Retention Strategy Merchandising 130

RetailMinded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Customer Retention 92

Customer Retention Strategy Consumer Management 92

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

Inside Retail

AUGUST 3, 2022

“Immersive experiences can be a very strong medium to communicate a brand’s message to consumers. According to Eremyan, there are enough physical stores using virtual reality (VR), augmented reality (AR) and projection mapping to showcase their products in an immersive way to consumers. “If Time to level up.

Art 130

Art Reimagine Customer Retention Curate 130

RetailMinded

MARCH 8, 2023

This means that most consumers expect retail companies to have faster turnaround times for product deliveries. They should also manage goods coming from their suppliers to ensure that they have enough stock on hand at all times. Having a well-managed supply chain ensures that your products are moving at the right time and in order.

Strategy 52

Strategy Customer Retention Management Consumer 52

RetailMinded

SEPTEMBER 30, 2022

The term “big data” collectively includes data software analytics, centralized data management, data storage, and cloud technology. Companies in different industries use tools like SaaS marketing software, inventory management tools, and CRM systems that rely on data to provide valuable insights. . Improved customer retention .

Customer Retention 52

Customer Retention Marketing Pattern Management 52

Retail Bound

MARCH 21, 2024

Source: Chron – The Advantages & Disadvantages of Offering Credit Improving Cash Flow Management – While extending credit carries inherent risks, it also allows wholesalers to manage cash flow more effectively. Expand Product Offerings: Expanding the product range diversifies market reach and attracts new customers.

Expansion 52

Expansion Flow Customer Retention Strategy 52

Retail Times

MARCH 29, 2021

It’s no secret that consumer expectations today are higher than ever. Industry data shows that 1 in 10 shoppers will stop buying from a retailer because of slow delivery and only 46% of consumers are happy with how long it takes for orders to arrive. Suffice it to say that order fulfillment is a big deal for modern consumers.

Location 59

Location Management Customer Retention Social Media 59

Parcel Pending

OCTOBER 26, 2023

With as many as 36 million Americans working remotely today, commutes have changed dramatically, translating into fewer store visits and location playing a smaller role in customer acquisition and retention. 10 Consumers upload photos or measurements, and the app determines a recommended size.

Customer Retention 52

Customer Retention Consumer Social Media Marketing 52

Compliantia

MARCH 1, 2021

This guide discusses a handful of practical ways to enhance the c-store experience and boost customer loyalty and retention. In the age of digital, consumers are always on the lookout for digital and tech-driven experiences. Times have changed, and so have consumer preferences. Let’s take a look. Get your basics right.

Promotion 98

Promotion Line Customer Retention Location 98

RetailMinded

AUGUST 25, 2023

They’re more likely to make a purchase if they see positive testimonials from other consumers. As such, you should encourage existing customers to share their genuine feedback and then showcase these reviews on your product page. This forms a part of social proof, which potential shoppers heavily rely on during decision-making.

Social Media 52

Social Media Customer Retention Engagement Strategy 52

RetailMinded

APRIL 20, 2023

A well-structured training program will cover essential aspects such as product knowledge, sales techniques, communication skills, and time management. Moreover, well-trained employees are more adept at handling diverse customer situations, leading to higher customer retention rates and increased sales.

Layout 52

Layout Customer Retention Social Media Color 52

Retail Bound

DECEMBER 13, 2021

Those changes end up consuming time and human resources. Manage Inventory Accuracy. Customers get disappointed the moment they realize that a product is out of stock. Inventory management is critical to avoid such situations. It is recommendable that you implement inventory management software. Bottom Line.

Customer Retention 52

Customer Retention Management Shopping Other 52

Parcel Pending

APRIL 20, 2022

The D2C e-commerce market exploded during the pandemic as consumers were house-bound and took to online shopping to fulfill their grocery, wardrobe, home goods, and grooming needs. million consumers will buy from a D2C consumer brand in 2022 1 ! million consumers will buy from a D2C consumer brand in 2022 1 !

Social Media 52

Social Media Consumer Customer Retention Shopping 52

Parcel Pending

JUNE 24, 2021

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Sales increases of 2x (approximately double). prediction 3.

Department Stores 52

Department Stores Customer Retention Consumer Shopping 52

Parcel Pending

JUNE 24, 2021

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Sales increases of 2x (approximately double). prediction 3.

Department Stores 52

Department Stores Customer Retention Consumer Shopping 52

Parcel Pending

APRIL 30, 2021

Providing a positive customer experience is so important when it comes to short-term and long-term success in retail. Over the last year, we’ve seen a major boost in the use of curbside and lockers, and the majority of consumers – 78% – intend to continue using both of these shopping methods post COVID-19. Automated Lockers.

Customer Retention 52

Customer Retention Shopping Line Consumer 52

Compliantia

MARCH 1, 2021

This guide discusses a handful of practical ways to enhance the c-store experience and boost customer loyalty and retention. In the age of digital, consumers are always on the lookout for digital and tech-driven experiences. Times have changed, and so have consumer preferences. Let’s take a look. Get your basics right.

Promotion 59

Promotion Line Customer Retention Location 59

Creative Displays Now

MARCH 4, 2024

In most cases, consumer product manufacturers use a combination of online and offline marketing strategies to reach as many customers as possible. Learn how to succeed in retail and make customers happy with your products by following these five retail marketing strategies to drive sales.

Retail Marketing 52

Retail Marketing Strategy Marketing Social Media 52

E Delevry

MARCH 8, 2022

Having worked at IPP for over ten years and progressing from manager to director, it’s only upon reflection that I can see how far the industry has come in terms of representation. More than ever before, consumers are interested in where their products come from and the route they take.

Customer Retention 40

Customer Retention Management Perspective Form 40

Inside Retail

MAY 23, 2024

As the end of the financial year approaches, Australian retailers are adapting their strategies to meet the evolving expectations of modern consumers. Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey.

Social Media 147

Social Media Customer Retention Strategy Consumer 147