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Redbubble sales fall despite Covid boosting online shopping

Inside Retail

The group has also registered ‘strong’ overall customer retention during the quarter with 47 per cent of marketplace revenue coming from repeat purchases – the highest level since the company was founded. Ilczynski reiterated that the company’s revenue and profit performance are in line with expectations. .

Shopping 246
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“No immediate impact”: Experts weigh in on Senate Committee’s recommendations

Inside Retail

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. However, outside of this committee, there has been a publicised difference in opinion across political lines.

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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

But there is a fine line between success and failure. Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290
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Stores are back, but will the inventory be there?

Inside Retail

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Customer loyalty and satisfaction should always be at the forefront of retailers’ minds.

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What data tells us about retaining customers during Covid

Inside Retail

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Delivery issues are the most prominent reason consumers detract from top retail brands, while affordable pricing drives advocacy.

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Analysis: Keeping up the Covid cashflow

Inside Retail

per cent fall in revenues to the same period in 2021 when panic buying by consumers fuelled sales. Coles management and investors expected this decline, but it was cushioned by successful customer retention from 2020 trading and operational initiatives, including the refresh of the chain’s “Down Down” campaign.

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How to transform returns from a costly headache into a profit centre

Inside Retail

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.