Remove Consumer Remove Customer Retention Remove Download
article thumbnail

As shoppers hunt for value, are retailers up to the task?

Inside Retail

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. The statistics come from the newly released Shopify Australian Retail Report 2024 ( available for download free here ).

article thumbnail

Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

UK retailer adoption of carrier management and post-purchase solutions increases in Q1, new research from Scurri reveals

Retail Focus

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

article thumbnail

How retailers can meet changing customer needs: RedSeed

Inside Retail

According to the National Retail Association, two thirds of consumers are now planning on reducing discretionary spending, with verticals such as jewellery, home and furniture, and footwear expected to have a difficult few months ahead. Anything a brand can do to facilitate that will go a long way in building customer retention.

article thumbnail

Why modern retailers must provide “much more” than what they are selling

Inside Retail

Bolduc says that orchestrating the customer experience in the retail industry is the key to customer retention and revenue growth today. Of course, that requires knowing the customer well enough, which requires data – something Acoustic describes as a retailer’s “golden ticket”. Data is key. Chatbots can add value.

article thumbnail

Digital Transformation in Retail: The Need is Now

Parcel Pending

With as many as 36 million Americans working remotely today, commutes have changed dramatically, translating into fewer store visits and location playing a smaller role in customer acquisition and retention. 10 Consumers upload photos or measurements, and the app determines a recommended size. August 24, 2023. Lee, Jinjoo.

article thumbnail

Solving the Problem of Last-Mile Delivery to the Customer

Parcel Pending

Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Sales increases of 2x (approximately double). prediction 3.