Inside Retail

MARCH 16, 2025

Regulations like Europes General Data Protection Regulation, the California Consumer Privacy Act, and Australias incoming privacy reforms mean third-party cookies and unclear data practices are no longer viable. Customers know when theyre being tracked and are unhappy about it. And lets not forget about customer retention.

Strategy 130

Strategy Customer Retention Tailored Management 130

Inside Retail

JULY 14, 2021

As we continue to grow our market here in Australia, we also continue to grow and push our mission; to disrupt the wine industry through a strong direct-to-consumer model which is for the benefit of all wine drinkers and winemakers,” Kennedy said. “In

Customer Retention 246

Customer Retention Strategy Marketing Management 246

Inside Retail

MAY 8, 2024

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

Customer Retention 278

Customer Retention Consumer Line Flow 278

Retail Focus

AUGUST 25, 2024

Consequently, these innovations are transforming the retail scene and deeply impacting how consumers behave. From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Continuous engagement is key to developing lasting consumer relationships.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. The integration of technology into subscription services has also been a growth driver.

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Inside Retail

AUGUST 22, 2024

While the luxury retail sector at large is struggling to find its feet due to the current economic downturn, Marais is going from strength to strength thanks to its focus on experiential retail and consumer loyalty. IR : What strategies and initiatives has Marais implemented to maintain customer retention and loyalty?

Customer Retention 264

Customer Retention Location Boutique Shopping 264

Inside Retail

NOVEMBER 15, 2021

CIMET, a white-label platform that compares services and prices from multiple retailers, is dedicated to helping brands diversify by creating user experiences that significantly improve customer retention. Loyalty programs are also a key method to showcase company values and encourage consumers to get on board with their core mission.

Customer Retention 246

Customer Retention Marketing Engagement Consumer 246

Inside Retail

MARCH 19, 2024

“You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.” The ease of returns has become a basic expectation among consumers shopping online.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

APRIL 9, 2024

Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks. In the current economic downturn, consumers are prioritising retailers which are delivering additional value,” Shelper told Inside Retail.

Customer Retention 130

Customer Retention Reimagine Engagement Consumer 130

Inside Retail

MAY 19, 2024

It sells both direct-to-consumer through a mix of online and stand-alone stores and via retail partners, including department stores and pharmacies. Réthoré attributes Asian consumers’ affinity for Jurlique to its core range of rose-based products. There are so many messages…we need to have the most impactful one in front of consumers.”

Social Media 264

Social Media Customer Retention Department Stores Concept 264

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Sales trends This time of year provides a unique lens into consumer behaviour. Use average repeat purchases from existing customers to plan a replenishment messaging strategy. The holiday sale season is a whirlwind for retailers.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

MAY 5, 2022

After two years of immense disruption, cost-effective customer acquisition is a challenge, particularly given decreasing retention and loyalty and an upsurge in ‘switching’ among consumers. This will help avoid negative retargeting experiences, such as repetition or obtrusiveness, which can discourage consumers. .

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

JUNE 22, 2023

With high inflation and climbing interest rates, consumer sentiment is set to plunge further, with retail spending set to decline in the June quarter. But what are the implications of a retail recession, and just how damaging will it be for retailers and consumers? The consumer is certainly hurting,” he said.

Consumer 246

Consumer Customer Retention Strategy Marketing 246

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Strategy Engagement 147

Inside Retail

NOVEMBER 11, 2022

According to the National Retail Association, two thirds of consumers are now planning on reducing discretionary spending, with verticals such as jewellery, home and furniture, and footwear expected to have a difficult few months ahead. Anything a brand can do to facilitate that will go a long way in building customer retention.

Customer Retention 130

Customer Retention Shopping Consumer Planning 130

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Customer loyalty and satisfaction should always be at the forefront of retailers’ minds.

Customer Retention 130

Customer Retention Gifts Line Merchandising 130

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Delivery issues are the most prominent reason consumers detract from top retail brands, while affordable pricing drives advocacy.

Customer Retention 162

Customer Retention Consumer Gifts Advertising 162

Inside Retail

FEBRUARY 8, 2022

Gifts have long since been a consumer favourite for Valentine’s Day celebrations. It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

FEBRUARY 26, 2024

The E-commerce Delivery Benchmark Report 2024 – a comprehensive study commissioned by Auctane, ShipStation’s parent company, in collaboration with Retail Economics – surveyed 8000 consumers and more than 800 online sellers across eight markets. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Inside Retail

APRIL 19, 2024

The consensus is that both online and offline stores require a deep understanding of brand and consumers. Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals.

Customer Retention 130

Customer Retention Marketing Consumer Engagement 130

Inside Retail

DECEMBER 3, 2023

Shopper behaviours are changing rapidly as consumers grapple with the effects of skyrocketing inflation. So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? It’s time to target people, not browsers.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

MARCH 7, 2023

In February, global trend forecaster WGSN boldly declared that “economic optimism is driving Asia’s consumers back in stores as they step away from their screens and live it up in real life” in its annual Asia Shopper Forecast report. These consumers are craving for real experiences after spending too much time online.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Inside Retail

FEBRUARY 26, 2024

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. A strong personal connection increases the likelihood that a consumer will remain loyal to that brand.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

SEPTEMBER 4, 2022

This global behavioural evolution – which has its roots in the accelerated e-commerce phenomenon consumers underwent during the pandemic – is particularly marked in Australia, where shoppers tend to be big fans of loyalty programs. . Classic loyalty programs are centred around capturing data and are powered by the adaptivity of data sharing.

Engagement 147

Engagement Customer Retention Perspective Tailored 147

Inside Retail

MARCH 14, 2023

“One of the key takeaways from the report was that consumers are looking for quality content online, and retailers need to look into communicating stories in a better way to get more eyeballs,” Mimrah Mahmood, senior director and partner at Meltwater Asia-Pacific, told Inside Retail.

Social Media 130

Social Media Customer Retention Marketing Consumer 130

Inside Retail

MAY 25, 2021

per cent fall in revenues to the same period in 2021 when panic buying by consumers fuelled sales. Coles management and investors expected this decline, but it was cushioned by successful customer retention from 2020 trading and operational initiatives, including the refresh of the chain’s “Down Down” campaign.

Customer Retention 182

Customer Retention Marketing Other Promotion 182

Inside Retail

APRIL 11, 2021

That figure may have been an anomaly created by the pandemic but it’s been an opportunity for the group to focus on customer retention. The group uses the demographics tool to pull data on age and gender which they can use to target product and improve customer service. We don’t have money to throw away.

Advertising 130

Advertising Customer Retention Strategy Consumer 130

Inside Retail

JANUARY 24, 2024

The heritage brand, deeply rooted in providing affordable and reliable footwear, faced the challenge of being associated primarily with mature-age consumers. It has always been known as a trusted provider of high-quality footwear to a wide range of consumers, particularly renowned for its school shoes and comfortable sandals.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Inside Retail

JULY 31, 2024

Engaging customers across multiple touchpoints has never been more critical. Consumers expect a seamless and consistent experience regardless of how they interact with a brand. This is where a cross-channel customer experience (CX) platform becomes indispensable.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Inside Retail

FEBRUARY 3, 2025

Epsilon has earned a reputation for providing the data and technology that brands need to help them engage consumers with consistent messaging across every touchpoint. By prioritising sustainability, we help retailers and brands achieve outcomes that endure, delivering value for consumers, advertisers, and the business alike.

Advertising 130

Advertising Customer Retention Strategy Engagement 130

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Promotion Shopping Consumer 52

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Merchandising Promotion 147

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Merchandising Promotion 147

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Balance 130

Retail Focus

MAY 19, 2021

to discuss the company’s record growth, recent consumer research and discuss retail trends following the Covid-19 pandemic. I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition. Angel Maldonado, CEO, Empathy.co.

Customer Retention 130

Customer Retention Consumer Marketing Shopping 130